With Lora Baiocco, Online services and archives librarian, Westmount Public Library. Quebec, Canada. Ontario Library Association Superconference 2010

1. Multilingual Online Services for Libraries get global with your local! Lora Baiocco, Online services and archives librarian Westmount Public Library. Quebec, Canada. Alexandra Yarrow, Supervising librarian, Rideau Branch Ottawa Public Library Ontario, Canada OLA Super Conference 2011

5. why? x8 image from Flickr by Alexander Henning Drachman http://www.flickr.com/photos/drachmann/327122302/

7. why? whole community image from Flickr by Jamison Wieser http://www.flickr.com/photos/jamison/3499029128 / 2

8. why? local engagement photo from Flickr by DJ Camacho http://www.flickr.com/photos/djcamacho/2736501007/sizes/m/in/photostream/ 3

9. www.storefrontlibrary.org

10. why? physical vs. virtual. still? photo from Flickr by Kables / Kris http://www.flickr.com/photos/kables/6325298/ 4

11. why? access = value 5

12. why? service 6

13. why? beyond borders http://www.geekosystem.com/facebook-connection-world-map/ 7

14. why? the conversation http://www.vincos.it/world-map-of-social-networks/ 8

16. needs assessement Moose in the City. http://www.toronto.ca/moose/home.htm

18. Ottawa

19. Why multilingual for us? 2006 Census: Ottawa – mother tongues spoken

20. Fully bilingual OPAC and website

21. OPL initiatives

22. OPL initiatives: Information for newcomers

23. OPL initiatives: Information for newcomers

24. Westmount

27. WPL initiatives : Teen book reviews

28. WPL: Facebook

29. 6 Tips Image from Jack Newton (jdn): http://www.flickr.com/photos/jdn/2400098202 /

30. Tip 1

32. New South Wales State Library, Australia http://www2.sl.nsw.gov.au/multicultural/glossary/

33. Termiumplus.qc.ca

34. UNTERM – United Nations Multilingual Terminology Database http://unterm.un.org/ http://delicious.com/ multibiblio

35. Library Associations The national association to promote Library & Information Services to Latinos and the Spanish speaking www.reforma.org

36. Tip 2

40. OPL: LCD screens

41. OPL – Events database

42. Tip 3

43. Find opportunities in what you ’re already doing

44. Help them find you

46. Tag it! http://www.flickr.com/photos/bibliowestmount/4031386701/in/set-72157622585782730/

47. Photo by Thomas Hawk on Flickr: http://www.flickr.com/photos/thomashawk/4438276518

48. http://www.umanitoba.ca/libraries/services/multilingual.html

49. Tip 4

50. Design with language in mind

51. OPL: Blog(ue)

53. www.westlib.org/adosteens

54. Tip 5

57. Ottawa - Bibliocommons

59. Tip 6

62. Our teens speak… www.westlib.org/adosteens

64. 4 Wishes Image from Flickr by David Reece: http://www.flickr.com/photos/spursfan_ace/2473862606/

65. Wish 1

66. Multilingual Add-ons

67. Example: AddThis

68. We wish... Interfaces AND content in multiple languages = ALWAYS AN OPTION http://upload.wikimedia.org/wikipedia/en/5/5a/Checkmark.png

69. Wish 2

70. Re-think Search

71. We wish… More people (vendors included!) would start to leverage available technologies to re-think search http://www.flickr.com/photos/gerlos/3119891607/

73. http://www.cross-library.com:8080/advancedUI/

75. Wish 3

76. Design Intention

77. We wish… Library services were always designed to serve users in multiple languages FROM THE OUTSET

78. Wish 4

79. Access for All

80. We wish… For access to information for all library users

81. whether they seek it in the ways and languages we ’re familiar with or not

82. CONTACT US: in English or/ ou en Français Lora Baiocco [email_address] Alexandra Yarrow [email_address] http://delicious.com/ multibiblio Thank you! Merci! Gracias! شكرا لك Dank u! Danke!

83. Awesome

84. Vancouver Public Library www.vpl.ca

85. Queens Library (New York) www.queenslibrary.org

86. TPL …new to Canada www.torontopubliclibrary.ca/new-to-canada/

87. Ann Arbor District Library www.aadl.org

88. Los Angeles www.lapl.org