Describes a service architecture for supporting knowledge mobilization and intelligence.(work, who, input/output, and necessary support services.

1. Mobilizing Knowledge:
Acquisition, Analysis,
and Action
Albert Simard
Defence R&D Canada
Canadian Knowledge
Mobilization Forum
Ottawa, ON. June 19-20, 2012

2. Knowledge Work, Services,
and Architecture
Knowledge
Unstructured Work
Semi-
structured Knowledge Services
Structured Service Architecture
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3. Organizational Knowledge Flow
Creation Validation
3 Authorization Organization

4. Knowledge Management
Transfer National Defence,
Markets
National Security,
Public Safety
Work Application
Creation
Collaboration Defence
R&D
Flow Canada
Sharing
Assets Stock
Infrastructure Resources Government
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5. DRDC Knowledge Work
Inputs Transformation Output
Governance Programs Report DND
(management) Services
Acquire
Monitoring Integration
(R & D) Create
Intelligence Innovation
Develop
Clients
Needs Mitigation
Mobilize
Priorities Advice
Learn
Establishment Adaptation
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6. Three Similar Processes
 Intelligence: Discover and Acquire
analyze external content to
identify a pattern or trend.
(trolling, specific)
 Mobilization: Compile and
synthesize selected content
to address an issue. Analyze
(targeted, complex)
• Integration: Collect and
combine diverse content into
a unified whole. (processing, Act
technical)
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7. Core Model
Who Need
(Why)
Schedule
No schedule
When
Work Service
(What) (How)
Real space
Cyberspace
Where
Input Output
Zachman (1987)
Rudyard Kipling (1902)
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8. Monitoring the Environment
search
Work Cyberspace Service
Research filter
scan Media
Published Monitor
An
Literature Ac
al
ce
ys
ss
is
Conferences Atten ie w
d Rev Experience
te Disc
Communities Participa over
Re
t c Individuals
of practice
ol ici eiv
e
S
Detect
Practitioners Ad hoc *Web portal,
make explicit document *Search engine,
harvest Capture
harvest *Library
Store analysis apps.
interface
Monitoring Intelligence
Repository
* Other views
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9. Service Framework for Detection
Work Person Input / Output Services
Monitor cyberspace specialist, employee downloaded content *Web portal, AI filter,
*Search engine
Monitor media communications, published article *Web portal, *Library,
specialist, employee scanning
Research researcher, analyst identified pattern *Data management
Access literature scientist, professional published paper *Library, indexing
*Search engine,
Attend conferences scientist, professional presentation, *Web portal,
conversation announcements
Participate in expert, professional, dialogue, *Web portal, access
communities employee conversation
Solicit practitioners representative response *Web portal, survey
response template
Review experience participant after-action review, *Web portal,
lessons learned *Collaboration site
Discover employee miscellaneous *Social
Receive sender, recipient miscellaneous *Web portal, *E-mail
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10. Producing Intelligence
Work Monitoring Service
cyberspace, media other pathways
*Sharing,
Corroborate *Web portal,
*Expertise
Validate *Collaboration
*Sharing,
Analyze analysis apps.,
*Expertise
Interpret
*Collaboration
template
Prepare *Office Apps.
Store interface
Recommend
Intelligence
Decision
Repository
* Other views
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11. Service Framework for Intelligence
Work Person Input / Output Services
Corroborate practitioner, expert monitoring report / *Sharing, *Web portal,
corroborated report *Expertise directory
Validate community, group validated report *Collaboration,
harvesting
Analyze analyst quantified report *Data management,
*Sharing, analysis,
pattern recognition,
Interpret subject-matter interpreted report *Expertise directory,
expert *Collaboration
Document author intelligence report *Office apps.
report template
Store author, data stored intelligence intelligence
manager report *Repository
Recommend champion recommended *Decision
action
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12. Mobilizing Knowledge
Internal sources Issue External sources
Infrastructure Compile Acquire Agreements,
Content Content,
Environment Environment,
Resources Resources,
Culture internal *Expertise, external *Expertise, Interactions
*Web portal, *Web portal,
*Search, Retrieval *Search, Retrieval
*Data mgt.,
Work Process
*Content mgt., Service
analysis,
Integrate synthesis,
decision support
Interpret *Expertise,
*Collaboration
Document *Office Apps.
Recommend
Store interface
Decision Issue Repository * Other views
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13. Service Framework for Mobilization
Work Person Input/Output Services
Compile analyst, researcher, Internal content / *Web portal, *Library,
librarian collected content *Search engine,
*Expertise directory
Acquire analyst, researcher, external content, *Web portal, *Library,
librarian collected content *Search engine,
*Expertise directory
Process analyst, standardized *Data management,
content manager, content *Content management,
analysis tools
Integrate analyst, synthesizer integrated content synthesis tools,
decision support system
Interpret analyst, synthesizer interpreted content *Expertise directory,
*Collaboration
Document analyst, synthesizer report, *Office apps.
author recommendations report templates
Store content manager, stored report, mobilization *Repository
author recommendations
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14. Need
Making Work Service
Decisions Create
Validate
*Social
*Collaboration
Analyze decision support
Document *Office apps
Review *Collaboration
Revise
Recommend Schedule *Office apps
Submit
Consider *Collaboration
psychological
knowledge modify
Decide ?
Store interface * Other views
reject Record approve
End
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Repository Action

15. Service Framework for Decisions
Work Person Input/Output Services
Create knowledge worker need / idea *Social
Validate community, group validated idea *Collaboration
Analyze analyst alternatives decision support
Document writer draft document *Office apps.
proposal template
Review stakeholders, consensus *Collaboration
manager
Revise writer proposal *Office apps.
Schedule secretariat agenda item *Office apps.
Submit champion submission *Office apps.
Consider decision makers decision *Collaboration
Store record manager record of decision record *Repository
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16. Mobilizing Knowledge
albert.simard@drdc-rddc.gc.ca
Acquire Analyze
Act
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