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Albert Simard Knowledge Manager Defence R&D Canada INFONEX Public Sector Human Resource Management January 31-Feb 1, 2012 Ottawa, ON Social Networking & Human Resources: The Future Has Arrived!
Social Networks Are Growing Exponentially 13 global networks with 100 million+ users
Social Networking Affects Everything… The “Arab Spring” Vancouver hockey riots
… Including Human Resources Manage social networks for the business  (long-term revolution)   Use social networks to manage people  (near-term evolution)
Social Networks are  Technological ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Technology belongs to IT
Social Networks Are  Social   A social structure made up of individuals or organizations called "nodes," which are  connected by one or more interdependencies such as friendship, kinship, common interest, financial exchange, dislike, beliefs, or knowledge. Wikipedia (2011) Social should belong to HR
Outline ,[object Object],[object Object],[object Object],[object Object]
Using Social Networks for Human Resource Activities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Advertising Positions
Finding Information
Enhancing Training Faster learning Greater retention Lower cost
Outline ,[object Object],[object Object],[object Object],[object Object]
Incentives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Individuals
What is Engagement? ,[object Object],[object Object],[object Object],Daniel Pink (2009) Individuals
Why Engage Knowledge Workers? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Individuals
Engagement Techniques ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Wendy Fenci (2008) Individuals
Engagement Signals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tosti & Nickols (2010) Individuals
Tacit Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Individuals The Thinker - Rodin
Eliciting from Individuals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Individuals
Eliciting Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Individuals
Sharing Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Individuals
Motivating Sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Stan Garfield (2010) Individuals
Outline ,[object Object],[object Object],[object Object],[object Object]
Community of Practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],People who share common expertise, skill, or profession  (position, work, colleagues) Communities
Community Benefits Participants -   Help with   their work -  Solve problems -  Find experts -  Receive feedback -  Place to learn -  Latest information -  Enhance reputation Management -  Connect isolated experts -  Coordinate activities -  Fast problem solving -  Reduce development time -  Quickly answer questions -  Standardize processes -  Develop & retain talent ,[object Object],[object Object],[object Object],Communities
Community Characteristics  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Saint-Onge & Wallace (2003) Communities
Community Attributes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Wenger et. al. (2002) Communities
Community Roles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communities
Community Dynamics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communities
Harvesting from Communities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communities
Harvesting Methods  ,[object Object],[object Object],[object Object],[object Object],Communities
Outline ,[object Object],[object Object],[object Object],[object Object]
Emerging HR Institutional Role ,[object Object],[object Object],[object Object],[object Object],[object Object],HR Roles
Policy Considerations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],HR Roles
Counterproductive Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],HR Roles
Emerging HR Business Role ,[object Object],[object Object],[object Object],[object Object],HR Roles
Types of Networks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Anklam (2007) HR Roles
Network Structure ,[object Object],[object Object],[object Object],[object Object],[object Object],Patti Anklam (2007) HR Roles
Network Behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],HR Roles
Building Communities & Networks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Wegner, et. al. (2002) HR Roles
Network Analysis - Business ,[object Object],[object Object],[object Object],[object Object],HR Roles
Network Analysis Techniques ,[object Object],[object Object],[object Object],HR Roles
The Future of Human Resources: Use social networks to manage people Manage social networks for the business

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Social Networks Human Resources Future Evolution

  • 1. Albert Simard Knowledge Manager Defence R&D Canada INFONEX Public Sector Human Resource Management January 31-Feb 1, 2012 Ottawa, ON Social Networking & Human Resources: The Future Has Arrived!
  • 2. Social Networks Are Growing Exponentially 13 global networks with 100 million+ users
  • 3. Social Networking Affects Everything… The “Arab Spring” Vancouver hockey riots
  • 4. … Including Human Resources Manage social networks for the business (long-term revolution) Use social networks to manage people (near-term evolution)
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  • 6. Social Networks Are Social A social structure made up of individuals or organizations called "nodes," which are connected by one or more interdependencies such as friendship, kinship, common interest, financial exchange, dislike, beliefs, or knowledge. Wikipedia (2011) Social should belong to HR
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  • 11. Enhancing Training Faster learning Greater retention Lower cost
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  • 43. The Future of Human Resources: Use social networks to manage people Manage social networks for the business

Notas do Editor

  1. These are some examples of tacit knowledge. Tacit knowledge is difficult to quantify, capture, and preserve. Tacit knowledge is critical to an organization, however, because people must use what they know to create and use knowledge and the ability to create and use knowledge may be the only sustainable competitive advantage.