SlideShare uma empresa Scribd logo
1 de 29
Promoting Dignity for All Students                                        
through Prevention and Intervention



    Amanda Nickerson, Ph.D.
    Alberti Center for Bullying Abuse Prevention | University at Buffalo


    alberticenter@buffalo.edu
    gse.buffalo.edu/alberticenter



                          East Aurora School District
                              September 4, 2012
Overview

 Dignity Act for All Students Act

 Recognizing and understanding bullying and harassment

 Best practices in preventing bullying and harassment
Dignity Act Overview

 Intent: “No student shall be subjected to harassment,
   discrimination, or bullying by employees or students”

 Took effect July 1, 2012 (signed into law 9/13/11)

 Cyberbullying amendment takes effect July 1, 2013

 Applies to all public schools, BOCES, and charter schools
Definition of Harassment in Dignity Act

 “the creation of a hostile environment by conduct or
  by verbal threats, intimidation or abuse
 that has or would have the effect of unreasonably and
  substantially interfering with a student’s educational
  performance, opportunities or benefits, or mental,
  emotional or physical well-being;
 or conduct, verbal threats, intimidation or abuse that
  reasonably causes or would reasonably be expected to
  cause a student to fear for his or her safety.”
Protected Classes

 Race               Religious practice

 Color              Disability

 Weight             Sexual orientation

 National origin    Gender identity

 Ethnic group       Sex

 Religion           …Obligation extends to
                       harassment not related to
                       protected class
Dignity Act Requirements for Schools

 Policy (Code of Conduct) intended to create an environment free
    from discrimination and harassment
 Designated Dignity Act Coordinator within each school to handle
    reporting and responding
 Instruction for students (K-12; excludes charter)
   Civility, citizenship, and character education to address prohibition of
      harassment, bullying or intimidation of protected classes

 School employee training

 Annual reporting
Reflection and Planning

   Is our policy communicated in understandable terms to employees,
    parents, and students?

   How do we involve students in creating a climate free of harassment?

   How do we teach students about harassment and protected classes?

   How do we identify and report incidents?

   What are our intervention options?

   Do we work with both the perpetrator and the target (separately)?

   How and when do we communicate with parents?
Suggested Resources

 www.p12.nysed.gov/dignityact/
   Regulations, guidance policy document, voluntary
    implementation self-assessment checklist, webinar, Power Point,
    informational brochure, fact sheet, sample lesson plan

 www.stopbullying.gov
   Information about bullying, preventing, responding; Kids’ section
    with videos

 www.gse.buffalo.edu/alberticenter
   Resources for educators, parents, kids and teens (book lists, links
    to videos, bullying prevention programs)
What is Bullying?

 Acts of aggression (verbal,
   physical, relational, or cyber)
   intended to cause harm

 By a peer (or group of peers)
   operating from a position of
   strength or power

 Usually repeated                        Olweus (1978);
                                          Stopbullyingnow.gov
How is Bullying Different from
                         Conflict and Playing?

                                Conflict: A struggle, dispute, or
                                misunderstanding between two
                                equal forces


Playing: Mutually desirable
interaction (positive affect, give-and-
take) – rough and tumble and playing
the dozens often mistaken for
aggression and bullying
Quick Bullying Facts

   Estimates vary WIDELY, but about 1 in 3 children and adolescents are
    involved in as bully, target, or both
   Bullying peaks in grades 4-7
   Bullying is more likely to occur in less closely supervised areas (bathrooms,
    hallways, playground, lunch, bus, online)
   Both boys and girls bully, but there are some differences
        Boys more likely to be direct/physical with younger, vulnerable target
        Girls may engage in more subtle, indirect forms with same-age girls



Cowie (2000); Nansel et al. (2001); Perry, Kusel, & Perry (1988); Skiba & Fontanini (2000)
Students who Bully: Common Characteristics

   Desire for power and control
   Get satisfaction from others’ suffering
   Justify their behavior (“he deserved it”)
   More exposed to physical punishment
   More likely to be depressed
   Engage in other risky and delinquent behaviors
   Myth: Most are loners with low self-esteem
   Fact: Most report average to high self-esteem and are popular

      Batsche & Knoff (1994); Beaver, Perron, & Howard, (2010); Olweus (1993);
              Swearer et al. (in press); Vaughn, Bender, DeLisi, (in press)
Students who are Bullied: Common Characteristics


 Most are perceived as weak or vulnerable
        Different in some way (appearance, age, disability, race/ethnicity,
         sexual orientation or gender expression)
        passive and lack assertiveness; do not invite the bullying

 Fewer provoke others (provocative victims or bully-
   victims)
        Offend, irritate, tease others
        Reactive; fight back when attacked

       Boivin, Poulin, & Vitaro (1994); Hodges & Perry (1999); Olweus (1978, 1993, 2001);
                               Schwartz (2000); Snyder et al. (2003)
Signs that Child May be Bullying Others

 Refer to others negatively (wimp, fag)

 Lack empathy

 Strong need to get his or her own way

 Hostile or defiant attitude

 Easy to anger

 Deny or blame others when behavior
   addressed
Signs that Child May be Bullied by Others

 Change in behavior
    Withdrawn, lack of interest

 Not wanting to go to school or be in
   social situations

 Physical complaints (headaches,
   stomachaches)

 Unexplained cuts, bruises
Effects of Bullying
        Those who bully
          More likely to experience legal or criminal troubles as adults (even after
             controlling for other risk factors)
          Poor ability to develop and maintain positive relationships

        Those who are bullied
          Emotional distress (anxiety, depression, low self-esteem, suicidal thoughts)
          Loneliness, peer rejection
          Desire to avoid school
          In some cases, may respond with extreme violence



Andershed, Kerr, & Stattin (2001); Crick & Bigbee (1998); Farrington (2009) ;
Farrington, & Ttofi (2009, 2011); Hinduja, & Patchin, (2009); Nickerson &
Sltater (2009); Oliver, Hoover, & Hazler (1994); Olweus (1993);
Ttofi & Farrington (2008)
Peers and Bullying

 Peers see 85% of bullying incidents, most do not try to stop it
   (and many join in), because:
    “It’s none of my business”
    Fear of retaliation (by bully or other peers)
    Target must have done something to deserve it
    Actions will not be effective




       Charach et al. (1995); Hawkins, Pepler, & Craig (2001); Rigby & Johnson (2005)
School Staff and Bullying

 School staff are often not involved because:
   Most students do not report it to adults
   May not see it or notice it
   Beliefs that this is a common part of childhood
   May not know what to do
   In some cases, fear of bully




 Banks (1997); Chang (2003); Cohn & Canter (2002); Hughes, Cavell, & Willson (2001); Limber
     (2002); Mullin-Rindler (2003); Skiba & Fonanini (2000); White, Sherman, & Jones (1996)
Summary of Key Points

       Alberti Center Slide Show
Best Practices in Bullying Prevention in Schools

                                                            Increase
                                   Skill
                                                          Awareness &
                               Development
                                                           Supervision

         Whole-School                                                             Respond
         Anti-Bullying                                                             Along
            Policy                                                               Continuum




                                            Bullying
                                                                                           Include
  Collect Data                             Prevention                                      Parents
                                           in Schools

  Hazler & Carney (2012); Rigby (2000); Ttofi & Farrington (2011); Swearer, Espelage, & Napolitano (2009)
What Schools and Educators Can Do
 Collect data to better understand extent of problem and
   to monitor effects of interventions
 Have high expectations for behavior
   Acknowledge and reward desired behavior
   Use teachable moments and apply meaningful
     consequences for unacceptable behavior
 Arrange for active supervision in “hot spots” (hallway,
   lunch, recess, before school)
      Everyone should know intervention and reporting procedures
Visit
gse.buffalo.edu/albertic
         enter
Respond to Bullying

 Intervene to stop the bullying
   Describe the behavior and why it is not acceptable
   Apply consequences consistent with policy; emphasize
     progressive discipline and teaching rather than only punishment
    Be aware of humiliation or retaliation if confronted publicly

 Document and report the incident
   May need investigation where parties interviewed individually

 Work with colleagues and support staff to assess issues involved and
   plan accordingly (increased individual supervision, parent
   communication, targeted intervention based on needs)
Respond to Target
   Listen and empathize
       “Tell me what happened,” “That must have been upsetting”

   Ask what would be helpful to support the person

   Indicate what is being done to address the bullying (protect confidentiality)

   Suggest possible coping responses (avoid blame or “silver bullet” approach)
       Do not show you are upset (OK to feel upset, but showing it may fuel more bullying)
       Assert self using a calm, strong voice if safe (“Stop,” “Give it a rest”)
       Say something to deflect it or make a joke of it
       Tell a trusted adult
       Surround self with supportive people

   Check-in regularly
Empower the Bystanders to be
              “Upstanders”
 Don’t join in… speak up if it is safe to do so

 Band together as a group against bullies

 Tell an adult about the bullying
       Tattling/ratting
         To get someone into trouble
       Telling/reporting
         To get someone out of trouble (unsafe or
           hurtful behavior)

 Reach out to isolated peers, offer support
Communicate with Parents

 Communicate in proactive and preventive manner

 Be timely with communication!

 Focus on the behavior (not the person)

 Avoid blaming or judging (expect denial)

 Emphasize how this type of behavior can be a problem for their
   child, the other person, and the school environment
 Inform parent about school response

 Work together to help child behave in other ways
Targeted and Intensive Interventions

 Students who bully                                Targets
                                            Identify areas of need and
    Identify function of behavior           intervene accordingly
        Need for power and control?            Teach social and coping skills
        Bullied by others and lashing      Enhance social support from
         out?                                peers and significant adults

    Develop plan and intervention          Encourage involvement in an
                                             activity to experience success
     for change
                                            Develop safety plan (follow-up)
    Assess for other problems (e.g.,
     drugs, suicidality)                    Assess for depression or other
                                             mental health problem
Provide Students with Resources
              in and Out of School

 1-800-273-TALK (Suicide Lifeline)
 1-866-4-U-Trevor (LGBTQ Youth Suicide Hotline)
 716-834-1144 or 1-877-KIDS-400 (Buffalo Crisis
   Services Hotline) – has over-the-phone language
   interpreters 24/7
 For Spanish speakers
      Suicide Lifeline 1-888-628-9454
      1-800-SUICIDA
Conclusion

 "They may forget what you said but they will never
   forget how you made them feel.”

                     - Carol Buchner




          Visit us at gse.buffalo.edu/alberticenter

Mais conteúdo relacionado

Mais procurados

Is your child a target of bullying
Is your child a target of bullyingIs your child a target of bullying
Is your child a target of bullyingSusan E. Myers
 
Bullying Prevention A Rite Of Passage Program
Bullying Prevention A Rite Of Passage ProgramBullying Prevention A Rite Of Passage Program
Bullying Prevention A Rite Of Passage ProgramLinda_J2012
 
Bullying and cyberbullying_in_schools_frames_only_pja_edits_3_final1
Bullying and cyberbullying_in_schools_frames_only_pja_edits_3_final1Bullying and cyberbullying_in_schools_frames_only_pja_edits_3_final1
Bullying and cyberbullying_in_schools_frames_only_pja_edits_3_final1UO_AcademicExtension
 
Roger Weissberg Slides
Roger Weissberg SlidesRoger Weissberg Slides
Roger Weissberg Slidesyouth_nex
 
Resilience (Final)
Resilience (Final)Resilience (Final)
Resilience (Final)FNian
 
Social_Emotional_Primary
Social_Emotional_PrimarySocial_Emotional_Primary
Social_Emotional_PrimaryGayla Keesee
 
Successful and Practical Tips for Bully Prevention
Successful and Practical Tips for Bully PreventionSuccessful and Practical Tips for Bully Prevention
Successful and Practical Tips for Bully PreventionKathryn Tromblay PsyS, NCSP
 
1.10 evidence based_pract
1.10 evidence based_pract1.10 evidence based_pract
1.10 evidence based_practTACSEI
 
Psy492 M7 As2 L Manila
Psy492 M7 As2 L ManilaPsy492 M7 As2 L Manila
Psy492 M7 As2 L Manilalindamanila
 
What is the bullying
What is the bullyingWhat is the bullying
What is the bullyingLuisa Velez
 
Bullying Powerpoint
Bullying PowerpointBullying Powerpoint
Bullying PowerpointCSD
 

Mais procurados (20)

Bullying: Preventing, Spotting, & Stopping It
Bullying: Preventing, Spotting, & Stopping ItBullying: Preventing, Spotting, & Stopping It
Bullying: Preventing, Spotting, & Stopping It
 
Bullying and Adolescent Social Drama
Bullying and Adolescent Social DramaBullying and Adolescent Social Drama
Bullying and Adolescent Social Drama
 
Sample Presentation for Parents
Sample Presentation for ParentsSample Presentation for Parents
Sample Presentation for Parents
 
Western New York Educational Service Council Presentation
Western New York Educational Service Council PresentationWestern New York Educational Service Council Presentation
Western New York Educational Service Council Presentation
 
Alberti Center Sample Presentation for Students
Alberti Center Sample Presentation for StudentsAlberti Center Sample Presentation for Students
Alberti Center Sample Presentation for Students
 
Sample Presentation for School Staff
Sample Presentation for School StaffSample Presentation for School Staff
Sample Presentation for School Staff
 
Is your child a target of bullying
Is your child a target of bullyingIs your child a target of bullying
Is your child a target of bullying
 
Bullying Prevention A Rite Of Passage Program
Bullying Prevention A Rite Of Passage ProgramBullying Prevention A Rite Of Passage Program
Bullying Prevention A Rite Of Passage Program
 
Bullying and cyberbullying_in_schools_frames_only_pja_edits_3_final1
Bullying and cyberbullying_in_schools_frames_only_pja_edits_3_final1Bullying and cyberbullying_in_schools_frames_only_pja_edits_3_final1
Bullying and cyberbullying_in_schools_frames_only_pja_edits_3_final1
 
Bullying
BullyingBullying
Bullying
 
Bullying Prevention: Research Highlights from UB's Alberti Center
Bullying Prevention: Research Highlights from UB's Alberti CenterBullying Prevention: Research Highlights from UB's Alberti Center
Bullying Prevention: Research Highlights from UB's Alberti Center
 
Bullying
BullyingBullying
Bullying
 
Roger Weissberg Slides
Roger Weissberg SlidesRoger Weissberg Slides
Roger Weissberg Slides
 
Resilience (Final)
Resilience (Final)Resilience (Final)
Resilience (Final)
 
Social_Emotional_Primary
Social_Emotional_PrimarySocial_Emotional_Primary
Social_Emotional_Primary
 
Successful and Practical Tips for Bully Prevention
Successful and Practical Tips for Bully PreventionSuccessful and Practical Tips for Bully Prevention
Successful and Practical Tips for Bully Prevention
 
1.10 evidence based_pract
1.10 evidence based_pract1.10 evidence based_pract
1.10 evidence based_pract
 
Psy492 M7 As2 L Manila
Psy492 M7 As2 L ManilaPsy492 M7 As2 L Manila
Psy492 M7 As2 L Manila
 
What is the bullying
What is the bullyingWhat is the bullying
What is the bullying
 
Bullying Powerpoint
Bullying PowerpointBullying Powerpoint
Bullying Powerpoint
 

Destaque

2009 Spring Newsletter
2009 Spring Newsletter2009 Spring Newsletter
2009 Spring NewsletterDirect Relief
 
2009 Winter Newsletter
2009 Winter Newsletter2009 Winter Newsletter
2009 Winter NewsletterDirect Relief
 
Pengelolaan Barang
Pengelolaan BarangPengelolaan Barang
Pengelolaan BarangKang Tea
 
Оценка персонала
Оценка персоналаОценка персонала
Оценка персоналаNatali Starginskay
 
「ALMがもたらす新しいソフトウェア開発へのフェーズの変化とは?」TFSユーザーズ勉強会
「ALMがもたらす新しいソフトウェア開発へのフェーズの変化とは?」TFSユーザーズ勉強会「ALMがもたらす新しいソフトウェア開発へのフェーズの変化とは?」TFSユーザーズ勉強会
「ALMがもたらす新しいソフトウェア開発へのフェーズの変化とは?」TFSユーザーズ勉強会shibao800
 
2003 Winter Newsletter
2003 Winter Newsletter2003 Winter Newsletter
2003 Winter NewsletterDirect Relief
 
Β' ΤΑΞΗ ΥΛΗ ΕΞΕΤΑΣΕΩΝ 2016
Β' ΤΑΞΗ ΥΛΗ ΕΞΕΤΑΣΕΩΝ 2016Β' ΤΑΞΗ ΥΛΗ ΕΞΕΤΑΣΕΩΝ 2016
Β' ΤΑΞΗ ΥΛΗ ΕΞΕΤΑΣΕΩΝ 2016Katerina Arabatzi
 
2010 Spring Newsletter
2010 Spring Newsletter2010 Spring Newsletter
2010 Spring NewsletterDirect Relief
 
Hum2220 sp2015 proust questionnaire
Hum2220 sp2015 proust questionnaireHum2220 sp2015 proust questionnaire
Hum2220 sp2015 proust questionnaireProfWillAdams
 
How to suck at presenting (and how to avoid it)
How to suck at presenting (and how to avoid it)How to suck at presenting (and how to avoid it)
How to suck at presenting (and how to avoid it)Steve Talks
 
Direct Relief Newsletter Winter 2011
Direct Relief Newsletter Winter 2011Direct Relief Newsletter Winter 2011
Direct Relief Newsletter Winter 2011Direct Relief
 
Performance Metrics for your Build Pipeline - presented at Vienna WebPerf Oct...
Performance Metrics for your Build Pipeline - presented at Vienna WebPerf Oct...Performance Metrics for your Build Pipeline - presented at Vienna WebPerf Oct...
Performance Metrics for your Build Pipeline - presented at Vienna WebPerf Oct...Andreas Grabner
 

Destaque (20)

Let’s do an extempo!
Let’s do an extempo!Let’s do an extempo!
Let’s do an extempo!
 
2009 Spring Newsletter
2009 Spring Newsletter2009 Spring Newsletter
2009 Spring Newsletter
 
Tejeemel amitad
Tejeemel amitadTejeemel amitad
Tejeemel amitad
 
19th Annual UB Graduate School of Education Graduate Student Research Symposium
19th Annual UB Graduate School of Education Graduate Student Research Symposium19th Annual UB Graduate School of Education Graduate Student Research Symposium
19th Annual UB Graduate School of Education Graduate Student Research Symposium
 
2009 annual report
2009  annual report2009  annual report
2009 annual report
 
2009 Winter Newsletter
2009 Winter Newsletter2009 Winter Newsletter
2009 Winter Newsletter
 
Trilegiant 1
Trilegiant 1Trilegiant 1
Trilegiant 1
 
Pengelolaan Barang
Pengelolaan BarangPengelolaan Barang
Pengelolaan Barang
 
Оценка персонала
Оценка персоналаОценка персонала
Оценка персонала
 
「ALMがもたらす新しいソフトウェア開発へのフェーズの変化とは?」TFSユーザーズ勉強会
「ALMがもたらす新しいソフトウェア開発へのフェーズの変化とは?」TFSユーザーズ勉強会「ALMがもたらす新しいソフトウェア開発へのフェーズの変化とは?」TFSユーザーズ勉強会
「ALMがもたらす新しいソフトウェア開発へのフェーズの変化とは?」TFSユーザーズ勉強会
 
Fall newsletter-2003
Fall newsletter-2003Fall newsletter-2003
Fall newsletter-2003
 
2003 Winter Newsletter
2003 Winter Newsletter2003 Winter Newsletter
2003 Winter Newsletter
 
Nota de ingreso oncopediatria
Nota de ingreso oncopediatriaNota de ingreso oncopediatria
Nota de ingreso oncopediatria
 
Проект Жизнь
Проект ЖизньПроект Жизнь
Проект Жизнь
 
Β' ΤΑΞΗ ΥΛΗ ΕΞΕΤΑΣΕΩΝ 2016
Β' ΤΑΞΗ ΥΛΗ ΕΞΕΤΑΣΕΩΝ 2016Β' ΤΑΞΗ ΥΛΗ ΕΞΕΤΑΣΕΩΝ 2016
Β' ΤΑΞΗ ΥΛΗ ΕΞΕΤΑΣΕΩΝ 2016
 
2010 Spring Newsletter
2010 Spring Newsletter2010 Spring Newsletter
2010 Spring Newsletter
 
Hum2220 sp2015 proust questionnaire
Hum2220 sp2015 proust questionnaireHum2220 sp2015 proust questionnaire
Hum2220 sp2015 proust questionnaire
 
How to suck at presenting (and how to avoid it)
How to suck at presenting (and how to avoid it)How to suck at presenting (and how to avoid it)
How to suck at presenting (and how to avoid it)
 
Direct Relief Newsletter Winter 2011
Direct Relief Newsletter Winter 2011Direct Relief Newsletter Winter 2011
Direct Relief Newsletter Winter 2011
 
Performance Metrics for your Build Pipeline - presented at Vienna WebPerf Oct...
Performance Metrics for your Build Pipeline - presented at Vienna WebPerf Oct...Performance Metrics for your Build Pipeline - presented at Vienna WebPerf Oct...
Performance Metrics for your Build Pipeline - presented at Vienna WebPerf Oct...
 

Semelhante a Nickerson east aurora sept 4, 2012

Presentation Sample.Bullying
Presentation Sample.BullyingPresentation Sample.Bullying
Presentation Sample.Bullyingdebrajean333
 
Bullying Powerpoint1
Bullying Powerpoint1Bullying Powerpoint1
Bullying Powerpoint1CSD
 
Bullying Whats New And What To Do
Bullying Whats New And What To DoBullying Whats New And What To Do
Bullying Whats New And What To Dombernstein
 
cdocumentsandsettingssysaddesktopcrnanti-corporalpunishmentpresentationcompat...
cdocumentsandsettingssysaddesktopcrnanti-corporalpunishmentpresentationcompat...cdocumentsandsettingssysaddesktopcrnanti-corporalpunishmentpresentationcompat...
cdocumentsandsettingssysaddesktopcrnanti-corporalpunishmentpresentationcompat...yusuf693283
 
Corporal punishment
Corporal punishmentCorporal punishment
Corporal punishmentMiyo Dizon
 
Positive Discipline
Positive Discipline Positive Discipline
Positive Discipline srjojofma
 
Bullying and Violence Prevention Presentation
Bullying and Violence Prevention PresentationBullying and Violence Prevention Presentation
Bullying and Violence Prevention PresentationSafeAndCaring
 
Evidence Based Practices to Reduce Challenging Behavior
Evidence Based Practices to Reduce Challenging BehaviorEvidence Based Practices to Reduce Challenging Behavior
Evidence Based Practices to Reduce Challenging BehaviorTACSEI
 
A power point presentation eidt 6100 ------
A power point presentation eidt 6100 ------A power point presentation eidt 6100 ------
A power point presentation eidt 6100 ------trevaegoldenoloye
 

Semelhante a Nickerson east aurora sept 4, 2012 (20)

Presentation Sample.Bullying
Presentation Sample.BullyingPresentation Sample.Bullying
Presentation Sample.Bullying
 
Understanding and Intervening with Students Who Bully
Understanding and Intervening with Students Who BullyUnderstanding and Intervening with Students Who Bully
Understanding and Intervening with Students Who Bully
 
Alberti Center for Bullying Abuse Prevention
Alberti Center for Bullying Abuse PreventionAlberti Center for Bullying Abuse Prevention
Alberti Center for Bullying Abuse Prevention
 
Bullying Whats New And What To Do
Bullying Whats New And What To DoBullying Whats New And What To Do
Bullying Whats New And What To Do
 
Bullying Powerpoint1
Bullying Powerpoint1Bullying Powerpoint1
Bullying Powerpoint1
 
Bullying: What is it, and what to do about it?
Bullying: What is it, and what to do about it?Bullying: What is it, and what to do about it?
Bullying: What is it, and what to do about it?
 
Alberti Center Sample Presentation for Parents
Alberti Center Sample Presentation for ParentsAlberti Center Sample Presentation for Parents
Alberti Center Sample Presentation for Parents
 
Bullying Whats New And What To Do
Bullying Whats New And What To DoBullying Whats New And What To Do
Bullying Whats New And What To Do
 
Bullying
BullyingBullying
Bullying
 
cdocumentsandsettingssysaddesktopcrnanti-corporalpunishmentpresentationcompat...
cdocumentsandsettingssysaddesktopcrnanti-corporalpunishmentpresentationcompat...cdocumentsandsettingssysaddesktopcrnanti-corporalpunishmentpresentationcompat...
cdocumentsandsettingssysaddesktopcrnanti-corporalpunishmentpresentationcompat...
 
Bystanders in Bullying: What We Know and Where to Go
Bystanders in Bullying: What We Know and Where to GoBystanders in Bullying: What We Know and Where to Go
Bystanders in Bullying: What We Know and Where to Go
 
Corporal punishment
Corporal punishmentCorporal punishment
Corporal punishment
 
Bullying(2)
Bullying(2)Bullying(2)
Bullying(2)
 
Bullying basics, Jan Perry Evenstad
Bullying basics, Jan Perry EvenstadBullying basics, Jan Perry Evenstad
Bullying basics, Jan Perry Evenstad
 
Bullying
BullyingBullying
Bullying
 
Bullying: Key Issues and a Call to Action
Bullying: Key Issues and a Call to ActionBullying: Key Issues and a Call to Action
Bullying: Key Issues and a Call to Action
 
Positive Discipline
Positive Discipline Positive Discipline
Positive Discipline
 
Bullying and Violence Prevention Presentation
Bullying and Violence Prevention PresentationBullying and Violence Prevention Presentation
Bullying and Violence Prevention Presentation
 
Evidence Based Practices to Reduce Challenging Behavior
Evidence Based Practices to Reduce Challenging BehaviorEvidence Based Practices to Reduce Challenging Behavior
Evidence Based Practices to Reduce Challenging Behavior
 
A power point presentation eidt 6100 ------
A power point presentation eidt 6100 ------A power point presentation eidt 6100 ------
A power point presentation eidt 6100 ------
 

Último

Dubai Call Girls Demons O525547819 Call Girls IN DUbai Natural Big Boody
Dubai Call Girls Demons O525547819 Call Girls IN DUbai Natural Big BoodyDubai Call Girls Demons O525547819 Call Girls IN DUbai Natural Big Boody
Dubai Call Girls Demons O525547819 Call Girls IN DUbai Natural Big Boodykojalkojal131
 
Book Paid Saswad Call Girls Pune 8250192130Low Budget Full Independent High P...
Book Paid Saswad Call Girls Pune 8250192130Low Budget Full Independent High P...Book Paid Saswad Call Girls Pune 8250192130Low Budget Full Independent High P...
Book Paid Saswad Call Girls Pune 8250192130Low Budget Full Independent High P...ranjana rawat
 
Call Girls Bidadi Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Bidadi Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Bidadi Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Bidadi Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangaloreamitlee9823
 
OSU毕业证留学文凭,制做办理
OSU毕业证留学文凭,制做办理OSU毕业证留学文凭,制做办理
OSU毕业证留学文凭,制做办理cowagem
 
Bur Dubai Call Girl Service #$# O56521286O Call Girls In Bur Dubai
Bur Dubai Call Girl Service #$# O56521286O Call Girls In Bur DubaiBur Dubai Call Girl Service #$# O56521286O Call Girls In Bur Dubai
Bur Dubai Call Girl Service #$# O56521286O Call Girls In Bur Dubaiparisharma5056
 
Call Girls Alandi Road Call Me 7737669865 Budget Friendly No Advance Booking
Call Girls Alandi Road Call Me 7737669865 Budget Friendly No Advance BookingCall Girls Alandi Road Call Me 7737669865 Budget Friendly No Advance Booking
Call Girls Alandi Road Call Me 7737669865 Budget Friendly No Advance Bookingroncy bisnoi
 
Vip Modals Call Girls (Delhi) Rohini 9711199171✔️ Full night Service for one...
Vip  Modals Call Girls (Delhi) Rohini 9711199171✔️ Full night Service for one...Vip  Modals Call Girls (Delhi) Rohini 9711199171✔️ Full night Service for one...
Vip Modals Call Girls (Delhi) Rohini 9711199171✔️ Full night Service for one...shivangimorya083
 
Virgin Call Girls Delhi Service-oriented sexy call girls ☞ 9899900591 ☜ Rita ...
Virgin Call Girls Delhi Service-oriented sexy call girls ☞ 9899900591 ☜ Rita ...Virgin Call Girls Delhi Service-oriented sexy call girls ☞ 9899900591 ☜ Rita ...
Virgin Call Girls Delhi Service-oriented sexy call girls ☞ 9899900591 ☜ Rita ...poojakaurpk09
 
Top Rated Pune Call Girls Deccan ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
Top Rated  Pune Call Girls Deccan ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...Top Rated  Pune Call Girls Deccan ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
Top Rated Pune Call Girls Deccan ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...Call Girls in Nagpur High Profile
 
Zeeman Effect normal and Anomalous zeeman effect
Zeeman Effect normal and Anomalous zeeman effectZeeman Effect normal and Anomalous zeeman effect
Zeeman Effect normal and Anomalous zeeman effectPriyanshuRawat56
 
Résumé (2 pager - 12 ft standard syntax)
Résumé (2 pager -  12 ft standard syntax)Résumé (2 pager -  12 ft standard syntax)
Résumé (2 pager - 12 ft standard syntax)Soham Mondal
 
Presentation on Workplace Politics.ppt..
Presentation on Workplace Politics.ppt..Presentation on Workplace Politics.ppt..
Presentation on Workplace Politics.ppt..Masuk Ahmed
 
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Sa...
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Sa...Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Sa...
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Sa...Pooja Nehwal
 
Motilal Oswal Gift City Fund PPT - Apr 2024.pptx
Motilal Oswal Gift City Fund PPT - Apr 2024.pptxMotilal Oswal Gift City Fund PPT - Apr 2024.pptx
Motilal Oswal Gift City Fund PPT - Apr 2024.pptxMaulikVasani1
 
Hyderabad 💫✅💃 24×7 BEST GENUINE PERSON LOW PRICE CALL GIRL SERVICE FULL SATIS...
Hyderabad 💫✅💃 24×7 BEST GENUINE PERSON LOW PRICE CALL GIRL SERVICE FULL SATIS...Hyderabad 💫✅💃 24×7 BEST GENUINE PERSON LOW PRICE CALL GIRL SERVICE FULL SATIS...
Hyderabad 💫✅💃 24×7 BEST GENUINE PERSON LOW PRICE CALL GIRL SERVICE FULL SATIS...sonalitrivedi431
 
Dark Dubai Call Girls O525547819 Skin Call Girls Dubai
Dark Dubai Call Girls O525547819 Skin Call Girls DubaiDark Dubai Call Girls O525547819 Skin Call Girls Dubai
Dark Dubai Call Girls O525547819 Skin Call Girls Dubaikojalkojal131
 
Nandini Layout Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...
Nandini Layout Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...Nandini Layout Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...
Nandini Layout Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...amitlee9823
 
Resumes, Cover Letters, and Applying Online
Resumes, Cover Letters, and Applying OnlineResumes, Cover Letters, and Applying Online
Resumes, Cover Letters, and Applying OnlineBruce Bennett
 
Delhi Call Girls South Ex 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls South Ex 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip CallDelhi Call Girls South Ex 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls South Ex 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Callshivangimorya083
 
TEST BANK For Evidence-Based Practice for Nurses Appraisal and Application of...
TEST BANK For Evidence-Based Practice for Nurses Appraisal and Application of...TEST BANK For Evidence-Based Practice for Nurses Appraisal and Application of...
TEST BANK For Evidence-Based Practice for Nurses Appraisal and Application of...robinsonayot
 

Último (20)

Dubai Call Girls Demons O525547819 Call Girls IN DUbai Natural Big Boody
Dubai Call Girls Demons O525547819 Call Girls IN DUbai Natural Big BoodyDubai Call Girls Demons O525547819 Call Girls IN DUbai Natural Big Boody
Dubai Call Girls Demons O525547819 Call Girls IN DUbai Natural Big Boody
 
Book Paid Saswad Call Girls Pune 8250192130Low Budget Full Independent High P...
Book Paid Saswad Call Girls Pune 8250192130Low Budget Full Independent High P...Book Paid Saswad Call Girls Pune 8250192130Low Budget Full Independent High P...
Book Paid Saswad Call Girls Pune 8250192130Low Budget Full Independent High P...
 
Call Girls Bidadi Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Bidadi Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Bidadi Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Bidadi Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
OSU毕业证留学文凭,制做办理
OSU毕业证留学文凭,制做办理OSU毕业证留学文凭,制做办理
OSU毕业证留学文凭,制做办理
 
Bur Dubai Call Girl Service #$# O56521286O Call Girls In Bur Dubai
Bur Dubai Call Girl Service #$# O56521286O Call Girls In Bur DubaiBur Dubai Call Girl Service #$# O56521286O Call Girls In Bur Dubai
Bur Dubai Call Girl Service #$# O56521286O Call Girls In Bur Dubai
 
Call Girls Alandi Road Call Me 7737669865 Budget Friendly No Advance Booking
Call Girls Alandi Road Call Me 7737669865 Budget Friendly No Advance BookingCall Girls Alandi Road Call Me 7737669865 Budget Friendly No Advance Booking
Call Girls Alandi Road Call Me 7737669865 Budget Friendly No Advance Booking
 
Vip Modals Call Girls (Delhi) Rohini 9711199171✔️ Full night Service for one...
Vip  Modals Call Girls (Delhi) Rohini 9711199171✔️ Full night Service for one...Vip  Modals Call Girls (Delhi) Rohini 9711199171✔️ Full night Service for one...
Vip Modals Call Girls (Delhi) Rohini 9711199171✔️ Full night Service for one...
 
Virgin Call Girls Delhi Service-oriented sexy call girls ☞ 9899900591 ☜ Rita ...
Virgin Call Girls Delhi Service-oriented sexy call girls ☞ 9899900591 ☜ Rita ...Virgin Call Girls Delhi Service-oriented sexy call girls ☞ 9899900591 ☜ Rita ...
Virgin Call Girls Delhi Service-oriented sexy call girls ☞ 9899900591 ☜ Rita ...
 
Top Rated Pune Call Girls Deccan ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
Top Rated  Pune Call Girls Deccan ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...Top Rated  Pune Call Girls Deccan ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
Top Rated Pune Call Girls Deccan ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
 
Zeeman Effect normal and Anomalous zeeman effect
Zeeman Effect normal and Anomalous zeeman effectZeeman Effect normal and Anomalous zeeman effect
Zeeman Effect normal and Anomalous zeeman effect
 
Résumé (2 pager - 12 ft standard syntax)
Résumé (2 pager -  12 ft standard syntax)Résumé (2 pager -  12 ft standard syntax)
Résumé (2 pager - 12 ft standard syntax)
 
Presentation on Workplace Politics.ppt..
Presentation on Workplace Politics.ppt..Presentation on Workplace Politics.ppt..
Presentation on Workplace Politics.ppt..
 
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Sa...
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Sa...Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Sa...
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Sa...
 
Motilal Oswal Gift City Fund PPT - Apr 2024.pptx
Motilal Oswal Gift City Fund PPT - Apr 2024.pptxMotilal Oswal Gift City Fund PPT - Apr 2024.pptx
Motilal Oswal Gift City Fund PPT - Apr 2024.pptx
 
Hyderabad 💫✅💃 24×7 BEST GENUINE PERSON LOW PRICE CALL GIRL SERVICE FULL SATIS...
Hyderabad 💫✅💃 24×7 BEST GENUINE PERSON LOW PRICE CALL GIRL SERVICE FULL SATIS...Hyderabad 💫✅💃 24×7 BEST GENUINE PERSON LOW PRICE CALL GIRL SERVICE FULL SATIS...
Hyderabad 💫✅💃 24×7 BEST GENUINE PERSON LOW PRICE CALL GIRL SERVICE FULL SATIS...
 
Dark Dubai Call Girls O525547819 Skin Call Girls Dubai
Dark Dubai Call Girls O525547819 Skin Call Girls DubaiDark Dubai Call Girls O525547819 Skin Call Girls Dubai
Dark Dubai Call Girls O525547819 Skin Call Girls Dubai
 
Nandini Layout Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...
Nandini Layout Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...Nandini Layout Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...
Nandini Layout Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangal...
 
Resumes, Cover Letters, and Applying Online
Resumes, Cover Letters, and Applying OnlineResumes, Cover Letters, and Applying Online
Resumes, Cover Letters, and Applying Online
 
Delhi Call Girls South Ex 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls South Ex 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip CallDelhi Call Girls South Ex 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls South Ex 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
 
TEST BANK For Evidence-Based Practice for Nurses Appraisal and Application of...
TEST BANK For Evidence-Based Practice for Nurses Appraisal and Application of...TEST BANK For Evidence-Based Practice for Nurses Appraisal and Application of...
TEST BANK For Evidence-Based Practice for Nurses Appraisal and Application of...
 

Nickerson east aurora sept 4, 2012

  • 1. Promoting Dignity for All Students  through Prevention and Intervention Amanda Nickerson, Ph.D. Alberti Center for Bullying Abuse Prevention | University at Buffalo alberticenter@buffalo.edu gse.buffalo.edu/alberticenter East Aurora School District September 4, 2012
  • 2. Overview  Dignity Act for All Students Act  Recognizing and understanding bullying and harassment  Best practices in preventing bullying and harassment
  • 3. Dignity Act Overview  Intent: “No student shall be subjected to harassment, discrimination, or bullying by employees or students”  Took effect July 1, 2012 (signed into law 9/13/11)  Cyberbullying amendment takes effect July 1, 2013  Applies to all public schools, BOCES, and charter schools
  • 4. Definition of Harassment in Dignity Act  “the creation of a hostile environment by conduct or by verbal threats, intimidation or abuse  that has or would have the effect of unreasonably and substantially interfering with a student’s educational performance, opportunities or benefits, or mental, emotional or physical well-being;  or conduct, verbal threats, intimidation or abuse that reasonably causes or would reasonably be expected to cause a student to fear for his or her safety.”
  • 5. Protected Classes  Race  Religious practice  Color  Disability  Weight  Sexual orientation  National origin  Gender identity  Ethnic group  Sex  Religion  …Obligation extends to harassment not related to protected class
  • 6. Dignity Act Requirements for Schools  Policy (Code of Conduct) intended to create an environment free from discrimination and harassment  Designated Dignity Act Coordinator within each school to handle reporting and responding  Instruction for students (K-12; excludes charter)  Civility, citizenship, and character education to address prohibition of harassment, bullying or intimidation of protected classes  School employee training  Annual reporting
  • 7. Reflection and Planning  Is our policy communicated in understandable terms to employees, parents, and students?  How do we involve students in creating a climate free of harassment?  How do we teach students about harassment and protected classes?  How do we identify and report incidents?  What are our intervention options?  Do we work with both the perpetrator and the target (separately)?  How and when do we communicate with parents?
  • 8. Suggested Resources  www.p12.nysed.gov/dignityact/  Regulations, guidance policy document, voluntary implementation self-assessment checklist, webinar, Power Point, informational brochure, fact sheet, sample lesson plan  www.stopbullying.gov  Information about bullying, preventing, responding; Kids’ section with videos  www.gse.buffalo.edu/alberticenter  Resources for educators, parents, kids and teens (book lists, links to videos, bullying prevention programs)
  • 9. What is Bullying?  Acts of aggression (verbal, physical, relational, or cyber) intended to cause harm  By a peer (or group of peers) operating from a position of strength or power  Usually repeated Olweus (1978); Stopbullyingnow.gov
  • 10. How is Bullying Different from Conflict and Playing? Conflict: A struggle, dispute, or misunderstanding between two equal forces Playing: Mutually desirable interaction (positive affect, give-and- take) – rough and tumble and playing the dozens often mistaken for aggression and bullying
  • 11. Quick Bullying Facts  Estimates vary WIDELY, but about 1 in 3 children and adolescents are involved in as bully, target, or both  Bullying peaks in grades 4-7  Bullying is more likely to occur in less closely supervised areas (bathrooms, hallways, playground, lunch, bus, online)  Both boys and girls bully, but there are some differences  Boys more likely to be direct/physical with younger, vulnerable target  Girls may engage in more subtle, indirect forms with same-age girls Cowie (2000); Nansel et al. (2001); Perry, Kusel, & Perry (1988); Skiba & Fontanini (2000)
  • 12. Students who Bully: Common Characteristics  Desire for power and control  Get satisfaction from others’ suffering  Justify their behavior (“he deserved it”)  More exposed to physical punishment  More likely to be depressed  Engage in other risky and delinquent behaviors  Myth: Most are loners with low self-esteem  Fact: Most report average to high self-esteem and are popular Batsche & Knoff (1994); Beaver, Perron, & Howard, (2010); Olweus (1993); Swearer et al. (in press); Vaughn, Bender, DeLisi, (in press)
  • 13. Students who are Bullied: Common Characteristics  Most are perceived as weak or vulnerable  Different in some way (appearance, age, disability, race/ethnicity, sexual orientation or gender expression)  passive and lack assertiveness; do not invite the bullying  Fewer provoke others (provocative victims or bully- victims)  Offend, irritate, tease others  Reactive; fight back when attacked Boivin, Poulin, & Vitaro (1994); Hodges & Perry (1999); Olweus (1978, 1993, 2001); Schwartz (2000); Snyder et al. (2003)
  • 14. Signs that Child May be Bullying Others  Refer to others negatively (wimp, fag)  Lack empathy  Strong need to get his or her own way  Hostile or defiant attitude  Easy to anger  Deny or blame others when behavior addressed
  • 15. Signs that Child May be Bullied by Others  Change in behavior  Withdrawn, lack of interest  Not wanting to go to school or be in social situations  Physical complaints (headaches, stomachaches)  Unexplained cuts, bruises
  • 16. Effects of Bullying  Those who bully  More likely to experience legal or criminal troubles as adults (even after controlling for other risk factors)  Poor ability to develop and maintain positive relationships  Those who are bullied  Emotional distress (anxiety, depression, low self-esteem, suicidal thoughts)  Loneliness, peer rejection  Desire to avoid school  In some cases, may respond with extreme violence Andershed, Kerr, & Stattin (2001); Crick & Bigbee (1998); Farrington (2009) ; Farrington, & Ttofi (2009, 2011); Hinduja, & Patchin, (2009); Nickerson & Sltater (2009); Oliver, Hoover, & Hazler (1994); Olweus (1993); Ttofi & Farrington (2008)
  • 17. Peers and Bullying  Peers see 85% of bullying incidents, most do not try to stop it (and many join in), because:  “It’s none of my business”  Fear of retaliation (by bully or other peers)  Target must have done something to deserve it  Actions will not be effective Charach et al. (1995); Hawkins, Pepler, & Craig (2001); Rigby & Johnson (2005)
  • 18. School Staff and Bullying  School staff are often not involved because:  Most students do not report it to adults  May not see it or notice it  Beliefs that this is a common part of childhood  May not know what to do  In some cases, fear of bully Banks (1997); Chang (2003); Cohn & Canter (2002); Hughes, Cavell, & Willson (2001); Limber (2002); Mullin-Rindler (2003); Skiba & Fonanini (2000); White, Sherman, & Jones (1996)
  • 19. Summary of Key Points  Alberti Center Slide Show
  • 20. Best Practices in Bullying Prevention in Schools Increase Skill Awareness & Development Supervision Whole-School Respond Anti-Bullying Along Policy Continuum Bullying Include Collect Data Prevention Parents in Schools Hazler & Carney (2012); Rigby (2000); Ttofi & Farrington (2011); Swearer, Espelage, & Napolitano (2009)
  • 21. What Schools and Educators Can Do  Collect data to better understand extent of problem and to monitor effects of interventions  Have high expectations for behavior  Acknowledge and reward desired behavior  Use teachable moments and apply meaningful consequences for unacceptable behavior  Arrange for active supervision in “hot spots” (hallway, lunch, recess, before school)  Everyone should know intervention and reporting procedures
  • 23. Respond to Bullying  Intervene to stop the bullying  Describe the behavior and why it is not acceptable  Apply consequences consistent with policy; emphasize progressive discipline and teaching rather than only punishment  Be aware of humiliation or retaliation if confronted publicly  Document and report the incident  May need investigation where parties interviewed individually  Work with colleagues and support staff to assess issues involved and plan accordingly (increased individual supervision, parent communication, targeted intervention based on needs)
  • 24. Respond to Target  Listen and empathize  “Tell me what happened,” “That must have been upsetting”  Ask what would be helpful to support the person  Indicate what is being done to address the bullying (protect confidentiality)  Suggest possible coping responses (avoid blame or “silver bullet” approach)  Do not show you are upset (OK to feel upset, but showing it may fuel more bullying)  Assert self using a calm, strong voice if safe (“Stop,” “Give it a rest”)  Say something to deflect it or make a joke of it  Tell a trusted adult  Surround self with supportive people  Check-in regularly
  • 25. Empower the Bystanders to be “Upstanders”  Don’t join in… speak up if it is safe to do so  Band together as a group against bullies  Tell an adult about the bullying  Tattling/ratting  To get someone into trouble  Telling/reporting  To get someone out of trouble (unsafe or hurtful behavior)  Reach out to isolated peers, offer support
  • 26. Communicate with Parents  Communicate in proactive and preventive manner  Be timely with communication!  Focus on the behavior (not the person)  Avoid blaming or judging (expect denial)  Emphasize how this type of behavior can be a problem for their child, the other person, and the school environment  Inform parent about school response  Work together to help child behave in other ways
  • 27. Targeted and Intensive Interventions  Students who bully  Targets  Identify areas of need and  Identify function of behavior intervene accordingly  Need for power and control?  Teach social and coping skills  Bullied by others and lashing  Enhance social support from out? peers and significant adults  Develop plan and intervention  Encourage involvement in an activity to experience success for change  Develop safety plan (follow-up)  Assess for other problems (e.g., drugs, suicidality)  Assess for depression or other mental health problem
  • 28. Provide Students with Resources in and Out of School  1-800-273-TALK (Suicide Lifeline)  1-866-4-U-Trevor (LGBTQ Youth Suicide Hotline)  716-834-1144 or 1-877-KIDS-400 (Buffalo Crisis Services Hotline) – has over-the-phone language interpreters 24/7  For Spanish speakers  Suicide Lifeline 1-888-628-9454  1-800-SUICIDA
  • 29. Conclusion  "They may forget what you said but they will never forget how you made them feel.” - Carol Buchner Visit us at gse.buffalo.edu/alberticenter