An update from February 2004 on how UK Government's Shared Services were performing. Includes the Government Gateway, DotP, Direct.gov and other services.

1. e-Delivery Team
Government Gateway & DotP
Service Delivery Executive Report
February 2004
e-Delivery Team
Alan Mather
Report Collated by Filippa Price
1

2. Contents:
e-Delivery Team
Overview:
⇒
⇒
⇒
⇒
⇒
⇒
⇒
⇒
Live Services
Government Gateway Services
Service Implementation – Upcoming Service Releases
Government Gateway Development
DotP – Homepages
DotP - Directgov
DotP Development
eDt Risks and Issues
Availability:
⇒
⇒
Gateway Production, Reference, ISV, Payment Engine, Secure Mail, Helpdesk
DotP Ukonline, OeE, DH
Usage:
⇒
⇒
⇒
Gateway Submissions, Submission Authentications, Active Enrolments
DotP Ukonline, OeE, DH
DotP Search, Advanced Search, Interesting Statistics for UKonline
Rollout Plans:
⇒
⇒
⇒
Gateway in delivery, in pipeline
DotP development – Search, CHAI, Release 2.2, Release 2.3
Future product development
2

3. Live Services
e-Delivery Team
⇒ To the end of February, total availability excluding planned maintenance is:
⇒ 99.87% for Production Gateway over the past 12 months
⇒ 99.92% for ukonline.gov.uk over the past 12 months
⇒ 99.82% for OeE since go live on 24th June 2003
⇒ Cumulative Growth since April 2001:
⇒ Gateway Submissions (exceeded 2.3 Million in February 2004):
⇒ 22.63% increase month on month
⇒ 162.52% increase year on year
⇒ Cumulative Growth since February 2001:
⇒ Gateway Active Enrolments (exceeded 3.2 Million in February 2004):
⇒ 5.16% increase month on month
⇒ 149.17% increase year on year
⇒ Initial Live Service engagement made with business.gov. The Service Definition and
necessary escalation channels are now ready for go live
⇒ IR PAYE enrolments increased by 31.86% since last month with an overall increase of
225.60% year on year
3

4. Government Gateway Services
e-Delivery Team
⇒
⇒
⇒
⇒
⇒
⇒
⇒
⇒
⇒
Duty Deferment
Electronic Statements
Rebated Oils
Tied Oils
Electronic Binding
Tariff Information
Application Form
(eBTI)
VAT EC Sales Lists
Electronic Declaration
(ECSL)
VAT Variations (eServices)
VAT Returns (eServices)
e-VAT Returns (old)
New Export System
⇒
⇒
⇒
⇒
⇒
⇒
PAYE Online for
Employers
Tax Credits Online
Corporate Tax Online
Self Assessment Online
Self Assessment Online
for Trusts
Self Assessment Online
for Partnerships
⇒
⇒
⇒
Export Licence Application
⇒
⇒
⇒
Child Benefit Online
Carer’s Allowance
⇒
⇒
⇒
⇒
Shepway DC e-Payments
⇒
GASPs (LOGASNET)
e-IACS Area Aid Application
Seed Certification
Communications Diary (Small
Applications)
LRNI landweb direct
DARD Sheep Annual
Premium Scheme
DARD Suckler Cow Premium
Scheme
Coming Soon
Kings Lynn & West Norfolk
DETI Consensus of NI Companies
DETI Qrtly Employment Scheme
UKPS Passport
e-Payments
DEFRA Science Directorate
E-Forms
RPA e-IACS
SEERAD e-IACS
DWP Employers Direct Online
4

5. Government Gateway - Upcoming Service Releases
e-Delivery Team
1 Mar
8 Mar
15 Mar
22 Mar
29 Mar
RPA e-IACs
WP 279
DWP Employers Direct
Online
WP 287
SEERAD eIACs
WP 666
DETI (NI) Quarterly
Employment Scheme
WP 355
26/03
DETI (NI) Census of
Companies
WP 619
5 Apr
26/03
UKPS Passport e-Payments
On Target
15/03
At Risk
WP 623
18/03
22/02
30/03
DEFRA Science Directorate
e-Forms
WP 693
01/04
Viviale Certificates
WP 699
01/04
Projects at risk:
⇒All Gateway projects scheduled for delivery by the Service Implementation team within the next month are on target.
However successful delivery remains dependent on Departmental priorities.
Notes on Other Projects:
⇒During February 2004 Service Implementation (SI) Team deployed the ODPM Grants and Subsidies Payments System onto the
Production Gateway. This was the first service to utilise the new Gov-to-Gov User Types.
⇒3 additional services were planned for launch during February (DWP EDON, DETI Census and DEFRA Animal Movement
Licensing). These services were delayed by the Departments to enable portal development and back-office integration issues to
be addressed, and were unrelated to Gateway.
5

6. Government Gateway Development
e-Delivery Team
⇒ Release of 1.6.4/5 deployed successfully on 11 th February 2004 with actual downtime
of 1.5 hours versus allotted window of 3 hours
⇒ Key new features in 1.6.4/5 include:⇒
⇒
⇒
⇒
⇒
⇒
⇒
⇒
Automatic addition and management of services
Incoming Admin messages move to SOAP
Separate identifier masking for email and UI
Register a user only
⇒ Enables support for non service specific authentication such as web site
personalisation of forms storage for Level 0 forms.
New Categories of Users
⇒ Introduction of two additional categories of user: “Gov-Individual” and
“Gov-Organisation”. Accessible only via the SecurePortal SOAP interface:
no UI support.
Implementation of Full W3C Digital Signature Standard
Separate identifier masking for email and UI
Portal identifier on registration and enrolment methods
⇒ Internal OeE and Supplier Post Implementation Reviews have been held, reports have
been reviewed and baselined
⇒ Departmental PIR took place on 12th March, report to be issued by 19th March
6

7. DotP - Homepages
e-Delivery Team
CHAI Homepage
Department of Health Homepage
Online Government Store
Homepage (Directgov)
UK online Homepage
Office of e-Envoy Homepage
Interesting Facts
⇒ Page views on the DH site have remained relatively constant since their go-live on 16 th February – the
homepage is served over 150K times a day equating to approx. 37k unique visitors per day
⇒
Over 1 million searches were processed on DH in the first two weeks after go-live
7

8. DotP - Directgov
e-Delivery Team
Overview:
⇒ Directgov successfully launched on 1st March 2004
⇒ Day 1 saw over 25,000 page views from 2,700 users
⇒ To date drugs, jobs, health and tax are the most commonly searched terms
8

9. DotP Development
e-Delivery Team
⇒ DotP 2.1 successfully launched with Verity search for OeE on 13 th February
⇒ DotP 2.1 successfully launched with Verity search for DH on 16 th February
⇒ DotP 2.1 successfully launched with Verity search for OGS on 27 th February in
preparation for the official press release of Directgov on 1 st March
⇒ The full pan-government search, powered by Verity, has been delayed due to indexing
and performance issues of the core verity application
⇒ DotP 2.2 on track for migration to all sites at end March
⇒ CHAI on track for a go-live date of 1st April
⇒ eDt fact finding trip to Sapient Delhi was successful and planning for the transition of
the build and test of DotP 2.3 is currently underway
⇒ DotP 2.3 is now planned for all sites to be ready for migration by mid September
9

10. Government Gateway - Production Availability
e-Delivery Team
% Availability
Unplanned
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
99.88
99.94
100.00
100.00
100.00
99.80
99.60
99.40
99.20
99.00
98.80
98.64
98.60
98.40
98.20
98.00
Feb-03
Mar-03
Apr-03
May-03
Jun-03
Jul-03
Aug-03
Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Feb-04
Rolling 13 Months
% Available
3 per. Mov. Avg. (% Available)
Trends:
⇒
⇒
⇒
⇒
Availability 100.00% for month
Availability 99.87% for previous 12 months (March 2003 to February 2004)
1.36%  Month on Month (January 2004 vs. February 2004)
0.11%  Year on Year (March 2002 to February 2003 vs. March 2004 to February 2004)
Target
3 period moving trend (quarterly)
Current month:
Unplanned:
100% = target i.e. no unscheduled outages during the month.
Planned:
1.6.5 release scheduled for this month completed in 90 minutes, within allotted window of 3 hours
#
Unplanned Outages
Impact
Resolution
1
Sept 03 – Ops error, audit log filled causing GG to automatically suspend TxE and
R&E to avoid unaudited transactions.
53 mins downtime
Audit logs cleared and archived. Ops process under review.
2
Oct 03 - Blocked connection to customer SOAP Portals.
(R&E and TxE not affected).
27 mins downtime
Improvements applied to release documentation & validation process
3
Jan 04 - Audit logs filled on Gateway
605 mins downtime
To mitigate against this event re-occurring the audit logs have been cleared
and archived, alerting tool investigations are well underway and the
necessary remedial actions will be taken.
Note
Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk
10

11. Government Gateway - Reference Availability
e-Delivery Team
Unplanned
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
99.50
99.18
99.00
98.59
98.50
%
Availability
100.00
98.00
97.50
97.00
Feb-03
Mar-03
Apr-03
May-03
Jun-03
Jul-03
Aug-03
Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Feb-04
Rolling 13 months
% Available
3 per. Mov. Avg. (% Available)
Trends:
⇒
⇒
⇒
⇒
Target
3 period moving trend (quarterly)
Availability 98.59% for month
Availability 99.82% for previous 12 months (March 2003 to February 2004)
1.41%  Month on Month (January 2004 vs. February 2004)
1.02%  Year on Year (August 2002 to February 2003 vs. March 2003 to February 2004)
Note : Year on year comparison unavailable as pre Aug 2002 availability figures not available.
Current month:
Unplanned:
98.59% = 1.41  target (See Table below)
Planned:
All releases scheduled for this month completed within allotted window
#
Unplanned Outages
Impact
Resolution
1
Feb 03 – Deployment of Payments Engine overran scheduled window
330 mins downtime
Deployment completed successfully after 330 min delay
2
Feb 04 – During the installation process, ISA server ISAINT01 was ghosted and
rebooted. Following the reboot ISAINT01 was unable to rejoin the domain
630 mins downtime
ISA Server has been rebuilt.
Note
Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk
11

12. Government Gateway - ISV Availability
%
Availability
e-Delivery Team
Unplanned
1 00.00
10 0.00
1 00.00
10 0.00
99 .94
99.65
98.98
9 9.9 1
99 .62
99.68
1 00.00
Nov -03
Dec-03
Jan-0 4
Feb-04
97 .58
96 .06
9 5.00
9 0.00
8 5.00
7 9.51
8 0.00
7 5.00
Fe b-0 3
Mar-0 3
Apr-03
May-03
Jun-0 3
Jul-03
Aug-0 3
Rolling
%
Available
3
13
pe r.
Se p-03
Oct-03
mon th s
Mov .
Avg.
Trends :
⇒ Availability 100.00% for month
⇒ Availability 97.56% for previous 12 months (March 2003 to February 2004)
⇒ 0.32%  Month on Month (January 2004 vs. February 2004)
⇒ 2.30%  Year on Year (August 2002 to February 2003 vs. March 2003 to February 2004)
(%
Available)
Current Month :
Unplanned: 100% = target i.e. no unscheduled outages
during the month.
Planned: No planned releases during the month.
Note : Year on year comparison unavailable as pre Aug 2002 availability figures not available.
#
Unplanned Outages
minutes downtime
Resolution
1
Feb 03 - Delay with ISV cage relocation
165
Caused by Cable and Wireless error, error subsequently found and resolved
2
Feb 03 - Reboot to clear server out of resources
810
Reboot at time then more memory added on 27/7/03 - resolved
3
Mar 03 - 3 instances to reboot to clear server out of resources
Total of 9145
Reboot at time then more memory added on 27/7/03 - resolved
4
Jun 03 - Server crash
1494
Reboot at time then more memory added on 27/7/03 - resolved
5
Jun 03 - Constantly “polling” requiring reboot
210
Reboot at time then more memory added on 27/7/03 - resolved
6
Jul 03 - Constantly “polling” requiring reboot
25
More memory added and architectural review in progress.
7
Sep 03 - Constantly “polling” requiring reboot
153
Daily reboots to commence 10th Oct 03. Long term improvement plan under review.
8
Oct 03 – 5 instances of constantly “polling” requiring reboot
9
Oct 03 - Hardware failure on ISV Firewall
298
Replacement firewall server installed
10
Nov 03 - Reboot to clear constant polling
41
Stability on ISV has greatly improved following configuration changes in late October. Increased capacity to be
provided under True North project.
11
Dec 03 – Biztalk server disabled
122
Biztalk receiver re-enabled. Appears to have been isolated incident as no history of this particular problem & no
repeat problems encountered.
12
Dec 03 – Reboot to clear constant polling
44
Additional capacity & monitoring to be provided for ISV as part of transition to ITNET
13
Jan 04 - Submissions stuck on IR ISV DIS server
45
Server rebooted. No fault found
14
Jan 04 - Biztalk - SQL connectivity issue
46
Isolated issue. Resolved by reboot
15
Jan 04 – ISV failure due to IR TPVS issue
54
Ongoing TPVS issue being investigated by EDS-IR. Interim process in place to prevent impact on ISV
Total of 159
Configuration changes made on ISV in late Oct to alter how threads are managed by Windows
Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk
12

13. Government Gateway - Payment Engine Availability
e-Delivery Team
Unplanned
% Availability
100.00
100.00
100.00
100.00
Oc t - 03
100.00
100.00
Nov- 03
Dec - 03
Jan- 04
Feb- 04
95.00
90.00
85.00
80.00
75.00
Mar- 04
Apr- 04
May- 04
Jun- 04
Jul- 04
Aug- 04
Sep- 04
Oc t - 04
Rolling 13 months
% Available
3 per. Mov. Avg. (% Available)
Trends :
⇒ Availability 100.00% for month
⇒ Availability 100.00% for previous 5 months (October 2003 to February 2004)*
⇒ Nil Change Month on Month (January 2004 vs. February 2004)
Target
3 period moving trend (quarterly)
Note : Year on year comparison unavailable as the Payment Engine went live on the 15 th October 2003*
Current month:
Unplanned:
100.00% = i.e. no unscheduled outages during the month.
Planned:
No planned releases during the month
Note
Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk
13

14. Government Gateway – Secure Mail Availability
e-Delivery Team
Unplanned
% Availability
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
99.86
100.00
100.00
Feb- 03
100.00
100.00
Mar- 03
Apr- 03
May- 03
Jun- 03
Jul- 03
Aug- 03
Sep- 03
Oc t - 03
Nov- 03
Dec - 03
Jan- 04
Feb- 04
95.00
90.00
85.00
80.00
75.00
R
olling 13 months
% Available
3 per. Mov. Avg. (% Available)
Target
3 period moving trend (quarterly)
Trends:
⇒ Availability 100% for month
⇒ Availability 99.99% for previous 12 months (March 2003 to February 2004)
⇒ Nil change Month on Month (January 2004 vs. February 2004)
Note : Year on year comparison unavailable as pre October 2002 availability figures not available.
#
1
Unplanned Outages
Dec 03 – Biztalk failure on Secure Mail servers
Impact
63 mins downtime
Resolution
Code fix applied
Note
Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk
14

15. Government Gateway - Helpdesk Availability
e-Delivery Team
Unplanned
100.00
Feb- 03
% Availability
100.00
100.00
Mar- 03
99.50
100.00
100.00
99.67
100.00
100.00
100.00
100.00
100.00
100.00
100.00
May- 03
Jun- 03
Jul- 03
Aug- 03
Sep- 03
Oc t - 03
Nov- 03
Dec - 03
Jan- 04
Feb- 04
95.00
90.00
85.00
80.00
75.00
Apr- 03
Rolling 13 months
% Available
3 per. Mov. Avg. (% Available)
Trends:
⇒
⇒
⇒
⇒
Target
3 period moving trend (quarterly)
Availability 100% for month
Availability 99.93% for previous 12 months (March 2003 to February 2004)
Nil change Month on Month (January 2004 vs. February 2004)
0.07%  Year on Year (May 2002 to February 2003 vs. March 2003 to February 2004)
Note : Year on year comparison unavailable as pre October 2002 availability figures not available.
#
Unplanned Outages
Impact
Resolution
1
Apr 03 – Helpdesk tools unavailable - IIS server issue
216 mins downtime
Helpdesk Application servers rebooted
2
July 03 – Application server issue (GSO1IISHD02)
148 mins downtime
IIS server GSO1IISHD02 brought down & all users
channeled through GSO1IISHD01 until problem on
GSO1IISHD02 had cleared & was re-added.
Note
Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk
15

16. DotP - UKonline Availability
Percentage Availability
e-Delivery Team
Unplanned
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
99.87
99.90
99.80
99.87
Dec-03
Jan-04
99.85
99.79
99.70
99.66
99.60
99.50
99.40
99.30
99.20
99.10
99.00
Feb-03
Mar-03
Apr-03
May-03
Jun-03
Jul-03
Aug-03
Sep-03
Oct-03
Nov-03
Feb-04
Rolling 13 months
% Available
3 per. Mov. Avg. (% Available)
Trends:
⇒
⇒
⇒
⇒
Availability 99.85% for month
Availability 99.92% for previous 12 months (March 2003 to February 2004)
0.02%  Month on Month (January 2004 vs. February 2004)
0.06%  Year on Year (March 2002 to February 2003 vs. March 2003 to February 2004)
Target
3 period moving trend (quarterly)
UKonline implemented on DotP on 27th April 2003
Current month:
Unplanned:
99.85% = 0.15%  target (See table below)
Planned:
No planned releases during the month.
#
Unplanned Outages
Impact
Resolution
1
Feb 03 - Vignette data base corruption
60 mins downtime
Run Vignette utility ‘bobfsck’ and implement monitoring.
2
Feb 03 – Power spike
25 mins downtime
Replaced power supplies, no further disruption reported.
3
Nov 03 - Maintenance page displayed due to apps server crash combined with
network instability
146 mins downtime
Corrupted application files rebuilt. Additional memory added to firewall.
4
Dec 03 – Outage due to maintenance complications for memory upgrade
60 mins downtime
Post incident review conducted and start up scripts improved
5
Jan 04 – Database archiver partition filled
58 mins downtime
EDS conducting a monitoring and housekeeping audit.
6
Feb 04 -NAS volume filled
63 mins downtime
New housekeeping procedures implemented
Note
Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk
16

17. Percentage Availability
DotP - OeE Availability
e-Delivery Team
Unplanned
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
99.89
99.80
99.60
99.40
99.20
99.00
98.80
98.60
98.49
98.40
98.20
98.00
Jun- 03
Jul- 03
Aug- 03
Sep- 03
Oc t - 03
Nov- 03
Dec - 03
Jan- 04
Feb- 04
Mar- 04
Apr- 04
May- 04
Jun- 04
R
olling 13 months
% Available
Trends:
⇒ Availability 99.89% for month
⇒ Availability 99.82% for previous 9 months (June 2003 to February 2004) *
⇒ 0.11%  Month on Month (January 2004 vs. February 2004)
* OeE implemented on DotP on 24th June 2003
Note : Year on year comparison unavailable as OeE went live on DotP platform on 24 th June 2003
Current month:
Unplanned:
99.89% = 0.11%  target (See table below)
Planned:
No planned releases during the month.
#
Unplanned Outages
Impact
Resolution
1
Jul 03 – DNS issue at Eduserv
676 mins
Eduserv updated DNS tables. Raised Change Request to in-source e-Envoy DNS hosting.
2
Feb 04 – NAS volume filled
44 mins
New housekeeping procedures implemented
Note
Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk
17

18. DotP - DH Availability
Percentage Availability
e-Delivery Team
Unplanned
100
100
99.8
99.6
99.4
99.2
99
98.8
98.6
98.4
98.2
98
F eb- 04
Mar- 04
Apr- 04
May- 04
Jun- 04
Jul- 04
Aug- 04
Sep- 04
Oc t - 04
Nov- 04
Dec - 04
Jan- 05
Feb- 05
R
olling 13 months
% Available
Trends:
⇒
⇒
⇒
Availability 100% for month*
Year on year comparison unavailable as DH went live on DotP platform on 16th February 2004
Month on Month not available for February report
DH implemented on DotP on 16th February 2004 *
Current month:
Unplanned:
100% = target i.e. no unscheduled outages during the month
Planned:
No planned releases during the month.
Note
Prior to current month detailed planned outage information is available from release@e-envoy.gsi.gov.uk
18

19. Government Gateway – Submissions
e-Delivery Team
Financial Year to Date Cumulative
Cumulative Submissions since 1/4/2001 to 29/2/2004
2,500,000
2500000
2,323,918
2,000,000
2000000
1,500,000
1500000
1,010,845
1,000,000
1000000
500,000
500000
0
Apr-01
Jun-01
Aug-01
Oct-01
Dec-01
Feb-02
SA
Apr-02
NTC
Jun-02
PAYE
Aug-02
CT
Oct-02
DEFRA
Dec-02
DTI
Feb-03
DWP
Apr-03
Jun-03
Aug-03
Oct-03
Dec-03
Feb-04
0
Apr-03
May-03
Jun-03
Jul-03
Aug-03
SA
HMCE
NTC
Sep-03
PAYE
CT
Oct-03
DEFRA
Nov-03
DTI
DWP
Trends:
Dec-03
Jan-04
Feb-04
HMCE
Dept
⇒ 22.63%  cumulative to January 2004 vs. cumulative to February 2004
⇒162.52%  cumulative to February 2003 vs. cumulative to February 2004
⇒ 66.48%  April 2002 to February 2003 vs. April 2003 to February 2004
Service
Feb-04
Total cumulative submissions
since April 2001
IR
PAYE
4,560
12,440
184
26,568
6,467
535
600
0
5
89
62,808
1,318,237
1,201
873,732
53,487
1,387
7,084
4,680
35
1,267
51,448
2,323,918
SA
CT
NTC
DWP
CB
HMCE
NES
RPA
eIACS
CA
DEFRA
PVS
DTI
EXPORT
Total
Note:
Detailed breakdown by service is available in the customer monthly reports (available from release@e-envoy.gsi.gov.uk)
19

20. Government Gateway - Total Submissions Analysis
2002/3 and 2003/4
e-Delivery Team
Year on Year Total Submission Analysis
350,000
350,000
300,000
300,000
200,000
150,000
Total
250,000
250,000
Total
Totals
PAYE - Year on Year Total Submissions Analysis
SA - Year on Year Total Submissions Analysis
400,000
200,000
150,000
100,000
100,000
50,000
50,000
0
0
Mar
Apr
May
Jun
July
Aug
S
ep
Oct
Mar 2002 - Feb 2003
Nov
Dec
Jan
Mar
Feb
Apr
May
Mar 2003 - Feb 2004
Jun
July
Aug
Sep
Oct
Mar 2002 - Feb 2003
Nov
Dec
Jan
Mar
Feb
120,000
200
40,000
150
Total
Total
Total
60,000
100
50
20,000
0
Apr
May
Jun
July
Aug
Sep
Mar 2002 - Feb 2003
Oct
Nov
Dec
Jan
Mar
Feb
Apr
May
Jun
July
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
July
Mar 2003 - Feb 2004
Mar 2003 - Feb 2004
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar 2003 - Feb 2004
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Jan
Feb
Mar 2003 - Feb 2004
CB - Year on Year Total Submissions Analysis
CA - Year on Year Total Submissions Analysis
DTI Export - Year on Year Total Submissions Analysis
10,000
120
500
8,000
100
300
200
6,000
Total
400
Total
Total
July
900
800
700
600
500
400
300
200
100
0
600
4,000
Mar
Apr
May
Jun
July
Aug
Sep
Oct
Nov
Dec
Jan
0
Mar
Feb
60
20
0
0
80
40
2,000
100
Apr
May
Mar 2003 - Feb 2004
Jun
July
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar 2003 - Feb 2004
Mar
Apr
May
Jun
July
Mar 2002 - Feb 2003
Aug
Sep
Oct
Nov
Dec
Mar 2003 - Feb 2004
PVS - Year on Year Total Submissions Analysis
IACS - Year on Year Total Submissions Analysis
30
1,200
25
1,000
20
Total
1,400
Total
Jun
NES - Year on Year Total Submissions Analysis
100,000
80,000
May
Mar 2002 - Feb 2003
250
140,000
Apr
Mar 2003 - Feb 2004
CT - Year on Year Total Submissions Analysis
NTC - Year on Year Total Submissions Analysis
0
Mar
10,000
9,000
8,000
7,000
6,000
5,000
4,000
3,000
2,000
1,000
0
800
600
15
10
400
5
200
0
0
Mar
Apr
May
Jun
July
Mar 2002 - Feb 2003
Aug
Sep
Oct
Nov
Dec
Mar 2003 - Feb 2004
Jan
Feb
Mar
Apr
May
Jun
July
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar 2003 - Feb 2004
20

21. Government Gateway – Submission Authentications
e-Delivery Team
Successful Submission Authentications since April 2001
Successful Submission Authentications since April 2003
2000000
1500000
1500000
Authentications
2500000
2000000
Authentications
2500000
1000000
500000
0
Apr-01
1000000
500000
Jun-01 Aug-01
Oct-01
Dec-01 Feb-02
Apr-02
Jun-02 Aug-02
Oct-02
Dec-02 Feb-03
Apr-03
Jun-03 Aug-03
Oct-03
Dec-03 Feb-04
0
Apr-03
May-03
Jun-03
Jul-03
Aug-03
Months
HMCE
DWP - CB
DTI
DEFRA
CT
Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Feb-04
Months
PAYE
NTC
SA
DWP - CA
HMCE
DWP - CB
DTI
DEFRA
CT
PAYE
NTC
SA
DWP - CA
Trends:
⇒ 2.36%  cumulative to January 2004 vs. cumulative to February 2004
⇒ 180.33%  cumulative to February 2003 vs. cumulative to February 2004
Current month:
Observations:
Dept
IR
⇒ Total cumulative DWP CB submission authentications passes
the 50K mark
DWP
HMCE
DEFRA
DTI
Total
Service
PAYE
SA
CT
NTC
CB
CA
NES
PVS
EXPORT
Feb-04
4,554
12,363
178
26,766
6,471
537
603
36
89
51,597
Total cumulative
submission authentications
since April 2001
63,203
1,227,646
1,254
876,513
53,677
1,389
8,492
4,781
1,288
2,238,243
21

22. Government Gateway - Active Enrolments
e-Delivery Team
3500000
3000000
Volume
2500000
2000000
1500000
1000000
500000
0
Feb-03
Mar-03
Apr-03
May-03
Jun-03
Jul-03
Aug-03
Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Feb-04
Rolling 13 months
IR PAYE
IR SA
IR CT
IR NTC
DWP CB
HMCE EVR
HMCE NES
HMCE DDES
HMCE RO
HMCE TO
HMCE eBTI
HMCE ECSL
RPA eIACS
DEFRA PVS
DEFRA SAS
DTI EXPORT
LRNI LWD
DARD SOS
ODPM LOGASNET
Dept
IR
Trends:
⇒ 5.16%  cumulative to January 2003 vs. cumulative to February 2004
⇒ 149.17%  cumulative to February 2003 vs. cumulative to February 2004
DWP
HMCE
Current month:
Observations:
⇒ Data does not include the initial enrolment and subsequent de-enrolment
in July 03 of 3,281,425 inactive accounts within IR SA. These accounts were
never used and it was considered reasonable by IR to de-enroll them.
⇒ RPA eIACS R&E started for 2004 season
RPA
DEFRA
DTI
LRNI
DARD
ODPM
Total
Service
PAYE
SA
CT
NTC
CB
EVR
NES
DDES
RO
TO
eBTI
ECSL
VARIATIONS
RETURNS
eIACS
PVS
SAS
EXPORT
LWD
SOS
LOGASNET
Feb-04
16,676
111,337
17,700
10,885
450
83
23
30
10
0
10
2
0
0
577
2
0
0
36
0
416
158,237
Note:
Detailed breakdown by service is available in the customer monthly reports (available from release@e-envoy.gsi.gov.uk)
Total cumulative active
enrolments since Feb
2001
71,685
2,818,675
277,808
42,023
2,277
5,328
1,011
691
377
62
60
8
0
0
2,377
28
1
220
950
36
416
3,224,033
22

23. DotP – Usage on UKonline
e-Delivery Team
1,000,000
900,000
800,000
700,000
Volume
600,000
500,000
400,000
300,000
200,000
100,000
0
Feb-03
Mar-03
Apr-03 May-03 Jun-03
Jul-03
Aug-03 Sep-03
Oct-03
Nov-03 Dec-03
Jan-04
Feb-04
Month
Feb-03
Mar-03
Apr-03
May-03
Jun-03
Jul-03
Aug-03
Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Feb-04
Unique
Users
345,784
390,022
311,182
404,690
526,782
543,081
467,964
559,340
574,217
572,240
454,371
678,112
558,136
Visits
Page Views
626,435 2,165,502
710,818 2,466,910
555,955 2,569,486
640,129 3,067,944
698,900 2,886,712
749,263 3,102,853
703,977 2,657,001
793,614 3,384,882
818,950 3,517,624
804,905 3,408,468
640,483 2,740,773
910,497 3,677,690
754,723 3,031,533
Visits /
User
1.81
1.82
1.79
1.58
1.33
1.38
1.5
1.42
1.43
1.41
1.41
1.34
1.35
Page Views
/ Vist
3.46
3.47
4.62
4.79
4.13
4.14
3.77
4.27
4.3
4.23
4.28
4.04
4.02
Month
Unique Users
Visits
Linear (Visits)
Linear (Unique Users)
Trends:
Unique Users 17.69%  Month on Month (January 2004 vs. February 2004)
Unique Users 61.41%  Year on Year (February 2003 vs. February 2004)
Visits 17.11%  Month on Month (January 2004 vs. February 2004)
Visits 20.48%  Year on Year (February 2003 vs. February 2004)
Page Views 17.57%  Month on Month (January 2004 vs. February 2004)
Page Views 40.00%  Year on Year (February 2003 vs. February 2004)
*
Unique Users are the number of users that have accessed the site. Each different cookie identifier or IP address is counted only once.
23

24. DotP – Usage on OeE
e-Delivery Team
45,000
40,000
Month
Jul-03
Aug-03
Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Feb-04
35,000
Volume
30,000
25,000
20,000
15,000
10,000
Unique
Users
16,735
13,728
16,225
16,936
15,596
13,986
20,539
30,638
Visits
32,374
27,072
29,714
31,881
29,378
27,612
31,151
41,024
Page
Views
249,302
198,010
197,058
207,801
201,372
198,301
197,645
180,103
Visits /
User
1.93
1.97
1.83
1.88
1.88
1.97
1.52
1.34
Page
Views /
Vist
7.7
7.31
6.63
6.52
6.85
7.18
6.34
4.39
5,000
0
Jul-03
Aug- 03
Sep- 03
Oc t-03
Nov- 03
Dec- 03
Jan-04
Feb- 04
Months
Unique Users
Visits
Linear (Visit s)
Linear (Unique Users)
Trends:
Unique Users 49.17%  Month on Month (January 2004 vs. February 2004)
Visits 31.69%  Month on Month (January 2004 vs. February 2004)
Page Views 8.88%  Month on Month (January 2004 vs. February 2004)
Note:
⇒
Unique Users, Visits and Page Views increase in February 2004 due to high level of load balance testing on the
Verity search engine in mid and late February.
*
Unique Users are the number of users that have accessed the site. Each different cookie identifier or IP address is counted only once.
24

25. DotP – Usage on DH
e-Delivery Team
60,000
50,000
Volume
40,000
30,000
20,000
10,000
0
16-Feb 17-Feb 18-Feb 19-Feb 20-Feb 21-Feb 22- Feb
23-Feb 24-Feb 25-Feb 26-Feb 27-Feb 28- Feb 29-Feb
Day
16/02/2004
17/02/2004
18/02/2004
19/02/2004
21/02/2004
22/02/2004
23/02/2004
24/02/2004
25/02/2004
26/02/2004
27/02/2004
28/02/2004
29/02/2004
Unique
Users
35,776
32,825
36,362
35,644
18,678
23,256
39,829
39,898
38,876
36,468
30,996
18,633
22,408
Visits
48,895
46,529
51,137
50,252
25,218
30,904
55,401
55,656
54,675
51,328
43,512
25,422
30,226
Page Views
373,337
492,439
574,669
600,101
211,066
215,514
642,509
534,791
742,414
577,873
600,406
161,785
201,701
Page
Visits Per Views Per
User
Visit
1.37
7.64
1.42
10.58
1.41
11.24
1.41
11.94
1.35
8.37
1.33
6.97
1.39
11.6
1.39
9.61
1.41
13.58
1.41
11.26
1.4
13.8
1.36
6.36
1.35
6.67
Months
Unique Users
Visits
Linear (Visits)
Linear (Unique Users)
Trends:
Unique Users Month on Month not available for February report
Visits Month on Month not available for February report
Page Views Month on Month not available for February report
DH implemented on DotP on 16th February 2004
Current month:
Observations
⇒
*
In its first month Department of Health shows the highest number of unique users and visits
to any DotP site
Unique Users are the number of users that have accessed the site. Each different cookie identifier or IP address is counted only once.
25

26. DotP – Search Usage on UKonline
e-Delivery Team
350,000
300,000
Month
Feb-03
Mar-03
Apr-03
May-03
Jun-03
Jul-03
Aug-03
Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Feb-04
250,000
Volume
200,000
150,000
100,000
50,000
0
Feb-03
Mar-03
Apr-03
May-03
Jun-03
Jul-03
Aug-03 Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Keyword Search
Unique
Total Occurences
Users
208,360
78,503
254,482
87,075
165,891
65,972
76,929
28,188
263,871
92,104
259,828
91,037
210,011
72,797
257,764
89,966
307,838
103,872
292,999
99,757
210,794
72,644
307,685
107,748
279,599
97,362
Visits
119,717
134,083
97,150
30,975
106,266
107,404
86,726
107,051
123,398
118,239
86,278
127,458
114,977
Feb-04
Month
Total Occurences
Unique Users
Linear (Unique Users)
Linear (Total Occurences)
Trends:
Total occurrences 9.13%  Month on Month (January 2004 vs. February 2004)
Total occurrences 34.19%  Year on Year (February 2003 vs. February 2004)
Unique Users 9.64%  Month on Month (January 2004 vs. February 2004)
Unique Users 24.02%  Year on Year (February 2003 vs. February 2004)
Visits 9.79%  Month on Month (January 2004 vs. February 2004)
Visits 3.96%  Year on Year (February 2003 vs. February 2004)
*
Unique Users are the number of users that have accessed the site. Each different cookie identifier or IP address is counted only once.
26

27. DotP - Advanced Search Usage on UKonline
e-Delivery Team
40,000
Advanced Search
35,000
Date
Feb-03
Mar-03
Apr-03
May-03
Jun-03
Jul-03
Aug-03
Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Feb-04
30,000
Volume
25,000
20,000
15,000
10,000
5,000
0
Feb-03
Mar-03
Apr-03
May-03
Jun-03
Jul-03
Aug-03 Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Total Occurences
9,658
10,906
36,220
12,667
12,412
13,302
10,223
12,055
13,835
12,858
9,659
13,844
12,536
Unique
Users
6,199
6,931
6,087
7,093
8,222
8,786
6,728
7,581
9,009
8,485
6,230
8,899
7,984
Visits
8,226
9,376
7,956
8,866
8,896
9,662
7,443
8,512
9,894
9,288
6,888
10,007
9,141
Feb-04
Month
Total Occurences
Unique Users
Linear (Unique Users)
Linear (Total Occurences)
Trends:
Total occurrences 9.45%  Month on Month (January 2004 vs. February 2004)
Total occurrences 29.80%  Year on Year (February 2003 vs. February 2004)
Unique Users 10.28%  Month on Month (January 2004 vs. February 2004)
Unique Users 28.79%  Year on Year (February 2003 vs. February 2004)
Visits 8.65%  Month on Month (January 2004 vs. February 2004)
Visits 11.12%  Year on Year (February 2003 vs. February 2004)
Note:
⇒
Total occurrences increase in April 2003 due to high level of testing for launch of DotP.
*
Unique Users are the number of users that have accessed the site. Each different cookie identifier or IP address is counted only once.
27

28. DotP - Interesting Statistics for UKonline
e-Delivery Team
Category Analysis for UKonline for February 2004
Category
Home Page
Quick Find
News Room
Your Life
Do It Online
CitizenSpace
Site Map
About Us
Help Pages
What's New On UKOnline
Registration
Copyright
Login
Unique Users
343,080
216,121
23,826
19,374
15,902
15,567
2,851
1,921
1,745
1,388
893
817
83
Visits
462,701
285,860
31,355
22,153
17,937
18,721
3,465
2,535
2,381
1,461
1,127
938
164
Page Views
674,268
872,580
147,759
54,684
21,442
48,477
4,066
3,077
3,526
1,574
1,494
1,002
265
Visits per
User
1.35
1.32
1.32
1.14
1.13
1.2
1.22
1.32
1.36
1.05
1.26
1.15
1.98
Browser Analysis for UKonline for February 2004
Page Views
Per Visit
1.5
3.1
4.7
2.5
1.2
2.6
1.2
1.2
1.5
1.1
1.3
1.1
1.6
Browser Analysis February 2004
93.08%
100.00%
80.00%
60.00%
% Total Users
40.00%
20.00%
3.39%
1.95%
AOL Brow ser
97.29%
80.00%
60.00%
% Total Users
40.00%
0.19%
1.24%
Linux
Macint osh
0.01%
0.08%
1.19%
Nokia
Unix
Unknown
0.00%
MS Windows
Other/Unknow n
B r o ws e r
System Analysis February 2004
20.00%
Netscape
Navigator
MS Internet
Explorer
Referring URL analysis to UKonline.gov.uk for February 2004
O/S Analysis for UKonline for February 2004
100.00%
1.58%
0.00%
Ope ra ting S y st e m
*
Rank
1
*2
3
4
5
6
7
8
9
10
URL
(No Referrer)
www.ukonline.gov.uk
www.google.com
uk.search.msn.com
www.google.co.uk
www.toolbar.e-envoy.gov.uk
www.open.gov.uk
www.nhsdirect.nhs.uk
www.msn.co.uk
search.yahoo.com
Unique
Users
308,043
25,488
15,349
14,815
11,863
11,246
10,477
10,367
8,221
7,846
Visits
432,172
32,608
16,125
15,915
12,747
12,868
12,471
10,882
8,881
8,165
Page
Views
1,696,393
155,311
78,623
81,206
75,179
44,360
56,281
25,462
36,186
32,503
Visits Per
User
1.4
1.28
1.05
1.07
1.07
1.14
1.19
1.05
1.08
1.04
Page
Views Per
Visit
3.9
4.8
4.9
5.1
5.9
3.4
4.5
2.3
4.1
4
Referral from www.ukonline.gov.uk to www.ukonline.gov.uk/Home/Homepage/fs/en
28

29. Service Implementation – Overview
e-Delivery Team
⇒ The Service Implementation team expect to deliver 8 new Gateway services
within the next month, depending on Departmental priorities. These include
services for 3 Departments, 3 Agencies and 1 new certificate provider
No. of Distinc t
Servic es
Government
Departments
Government
Agenc ies
Loc al
Authorities
Implemented
(as at end Feb
2004)
26
7
1
1
In Delivery
36
7 (2)
3 (3)
7
In Pipeline
39
7 (2)
4 (2)
11
* Numbers in brackets denote new government departments/agencies e.g. currently there are 7 departments in delivery of
which 2 are bringing services to the Gateway for the first time
29

30. Government Gateway - Projects in Delivery
e-Delivery Team
Mar
03
As at: March 2004
ODPM
GASP3
May
03
Jul
03
Sep
03
SEERAD
UKPS
Jan
04
Passport ePayments
eIACS
WP 313 – ODPM GASPs (Launched 16 Feb 04)
16/04
26/03
WP284
WP 279 – RPA e-IACs (Go Live 15 Mar 04)
26/03
WP 429
WP283
?
WP 666 – SEERAD e-IACs (Go Live 22 Mar 04)
?
Property Certificate System
(DoE)
Q4 04
WP321
Ordnance Survey (NI)
Employer Direct On-line
Linking up the electronic submission of RPA census forms with those of IACS. Also
changing functionality on the existing e-IACS service from requiring certificates to
supporting user ID and password.
12/04
WP345
Vehicle Licencing (DVL) Phase
2 (Bus & Truck) RTLD
Projects Going Live in the Near Future:
30/04
WP355
Driver Vehicle Licencing (DVL)
Phase 1 (Cars) PDQ
Grants and Subsidies Payment System 3 (GASPs3) (now renamed logasnet) is a project to
allow the Office of the Deputy Prime Minster (ODPM) to handle the distribution of housing
subsidies among local authorities and regional government bodies.
15/03
WP 779
Strangford Ferry
Annual Business Inquiry (DETI)
Projects Launched Recently:
30/03
WP 706
WP 279
Census of NI Companies
(DETI)
Sep
04
22/03
WP 623
E-CPAS (NASS)
Quarterly Employment
Scheme (DETI)
Jul
04
30/04
WP 666
Rural
Payments
Agency
May
04
WP 558
eIACs
Home Office
Northern
Ireland
Mar
04
16/02
WP 313
Business.gov
DTI
Nov
03
30/04
IP 105
18/03
WP 287
3rd Party Job Bank
WP 546
WP 287 – Employers Direct Online (Go Live 18 Mar 04)
01/06
DWP
Pension Forecasts
WP234
Retirement Pension Claims
WP708
30/06
Oct
04
IP 38
PAYE New Form
Inland
Revenue
Mandatory Electronic Filing
Apr
04
WP 537
NTC Level 0 Service
WP 710
06/04
WP 710
06/04
Animal Movement Licensing
(SAS)
Phoenix Endangered
Birds
Q2/3
04
WP 276
01/06
WP 693
Viviale
WP 699
Grants for Trees (GLADE)
CHAI DotP
Website
Commission for Healthcare
Audit and Inspection
Go Live
01/04
01/04
WP 774
05/09
WP 741
Completed
On Target
On Hold
At Risk
Off Target
Prelim Work Only
01/04
May?
WP 673
Science eForms
Forestry
Commission
WP 355 – DETI Quarterly Employment Scheme (Go Live 26 Mar 04)
WP277
E-Plant Health
Certificate
Provider
WP 284 – DETI Census of NI Companies (Go Live 26 Mar 04)
New Service to enable the annual and biannual census of Northern Ireland companies
online. Level 1 service using Registration and Enrolment Engine (inc A&A) and the
Payments Engine.
06/04
WP 526
NTC Level 1 Service
DEFRA
DWP service for employers - direct input of vacancies (and other information) into
Jobcentreplus Labour Market System. E- service will provide alternative channel to existing
telephone service. Gateway will be used for authentication (user ID & password) only.
31/08
Modernising Stamp Duty
Implementation of SEERAD online web portal enabling applications for grants and subsidy
payments (for farmers with farm holdings in Scotland and their authorized agents). Level
1 Gateway service using Registration and Enrolment and SOAP.
Soft Launch
Additional Info
1.6.4/5 code release. New
service freeze from 27/01 17/02
New DETI statistics Research Branch website to provide respondents to surveys with the
option of entering survey returns electronically. (Formerly eDemocracy).
WP 623 – UKPS Passports e-Payments (Go Live 30 Mar 04)
Enhancements to the Internet based passport application service, allowing customers to
apply for a passport from their home PC, or public access terminal. It will transmit
application data electronically to a new back office system, built to support a re-engineered
business process for handling electronic applications.
01/04
True North code release.
New service freeze from
13/05 – 31/05
30

31. Government Gateway – Additional Projects in Delivery Programme
e-Delivery Team
Inland Revenue:
DEFRA:
WP 537 – Mandatory e-Filing
WP 693 – DEFRA Science Directorate eForms
Enhancements to PAYE EOY e-filing services. The IR currently offers an
EOY e-filing service to PAYE customers. This project aims to evolve that
service to satisfy the implementation requirements of key Carter
recommendations.
The creation of standard electronic forms and accompanying document
management systems to be available across DEFRA for all scientific
research commissioning and management. The information from the forms
must be instantly useable for internal purposes and publication.
On Target – April 2004 Launch
On Target – 1 Apr 04 Launch
WP 526 – PAYE New Form
This form is a declaration from an employer stating that they have been
unable to operate a PVE notice for an employee and the reason why.
On Target – 6 Apr 04 Launch
WP 710/711 – New Tax Credits (Level 0 & 1 Services)
Extension to existing New Tax Credits service to change the authentication
requirements and e-enable submission of 2 new forms: TC605, the Annual
Declaration Form completed by persons in receipt of New Tax Credits; and
TC605, the Tax Credit Change of Circumstances Form.
On Target 6 Apr 04 Launch
WP 526 – PAYE New Form
Extension to the existing PAYE service to e-enable the declaration from an
employer stating that they have been unable to operate a PVE notice for an
employee and the reason why.
On Target 6 Apr 04 Launch
*IP 38 – Modernising Stamp Duty
An electronic self-assessment system for payment of stamp duty on
commercial property transactions. Stamp duty will be charged on
transactions as opposed to documents, increasing the move towards ebusiness. The collection of stamp monies for e-conveyances will move to
the Land Registries from 2006.
Initial Engagement Only – October 2004 Launch
Forestry Commission:
WP 774 - GLADE (Grants for Trees)
WP 673 – DEFRA Animal Movement Licencing Scheme
DEFRA Small Application Service (SAS) Phase 2 – Developing a system to
enable the electronic tracing of any cloven hoofed animal. The system will
be used by local authorities, farmers, markets and abattoirs.
At Risk – May 2004 Launch
WP 276 – E-Plant Health
eForms system to support the Plant Health Department of DEFRA. Project
in two stages. First stage is in house not open to customer. Go-live mid
December 2003. Second stage will be open to customer and require
Gateway for Authentication and Payments Engine Functionality.
On Hold – 1 Jun 04 Launch
WP 277 – Phoenix Endangered Birds
Automating the day-to-day processing of permits and registrations for the
Global Wildlife Division. Plan to use Registration and Enrolment, SOAP, and
Payments (Card only).
On Target – Quarter 2/3 2004 Launch
Home Office – Immigration & Nationality:
WP 706 – National Asylum Support Service
The NASS service will enable third party suppliers to access a secure web
server and download restricted information on Asylum seekers (It is
currently sent via a dial up VPN email link). Would use Gateway for R&E
and A&A.
On Target – 16 Apr 04 Launch.
Project to e-enable an existing scheme allowing landowners to claim grants
for planting and managing sustainable woodlands.
GLADE will allow
completion and submission of grant application and claims, felling license
and EIA applications and my-Account services. Level 1 Gateway service
using Registration and Enrolment, Authentication and SOAP.
On Target – 5 Sep 04 Launch
*IP numbers are assigned to projects pending the completion of a Project
Initiation Form at which point a WP number is assigned.
31

32. Government Gateway – Additional Projects in Delivery Programme
e-Delivery Team
DWP:
Northern Ireland:
WP 546 – 3rd Party Job Bank
WP 429 – DETI (NI) Annual Business Enquiry
Service will enable employers to advertise vacancies on the Internet via
the Jobcentreplus labour market system. Similar service to EDON (WP 287)
but different employer client group (e.g. recruitment agencies), who utilise
different JC+ services - hence need for separate Gateway services.
On Target – 1 Jun 04 Launch
WP 708 – Retirement Pension Claims
Electronic service for claiming state retirement pensions.
Service is
available to all persons who are 4 months away from state retirement age,
including those overseas. Claims can currently be made by telephone or
post.
On Target – 30 Jun 04 Launch
WP 234 – State Pensions Forecasts
Supply of electronic state pension forecasts in real time. (Currently can
apply on line but forecast has to be sent by post because of security
issues.)
On Target – 31 Aug 04 Launch
DTI:
New DETI statistics Research Branch website to provide respondents to
surveys with the option of entering survey returns electronically. To follow
implementation of WP 355.
On Target – 12 Apr 04 Launch
WP 779 – Strangford Ferry (DRD NI)
Portal development to increase ways to purchase tickets for the ferry
crossing. Portal will utilize Payments Engine, but is a non DIS solution.
On Target – 30 Apr 04 Launch
*IP 105 – Ordnance Survey (NI) – Maps Online
New OSNI Portal utilising the Payments Engine to enable the sale of online
definition maps to solicitors, and sale of paper maps to individual
customers.
On Target – 30 Apr 04 Launch
WP 345 – DVL (NI) Driver Vehicle Licencing (Cars)
Implementation of Payments Engine functionality. Design front end Portal
to accept payments from customers and helpdesk application changes to
allow refund of payments and report writing
Initial Engagement Only – May 2004 Launch
WP 283 – DVL (NI) Driver Vehicle Licencing (Bus & Trucks)
WP 558 - Business.gov
Portal providing a one stop access point for business users wanting to
access central government services. The main purpose of business.gov is
to provide SMART registration i.e. businesses will have a single credential
to access various services. Initially the services accessible through the
Portal will be IR (PAYE, SA, CT) and HMCE (EVR). This will be expanded as
new business focused services utilise the Gateway.
On Target – 30 Apr 04 Launch
R&E and trans use of GG for processing Commercial Vehicle licenses.
Implement Dis server solution for Payments Engine to receive monies for
Bus and truck licensing. Notifications and reporting required for
reconciliation. Linked to WP 345.
Initial Engagement Only – May 2004 Launch
WP 321 – DoE (NI) Property Certificate System
Online property certificate and payments. E-conveyancing related service,
similar to LRNI.
On Hold – Quarter 4 2004 Launch.
New Certificate Provider:
WP 699 – Viviale Certificates
Work package required to enable use of Viviale digital certificates for
registration, enrolment and authentication on the Gateway.
On Target – 1 Apr 04 Launch
*IP numbers are assigned to projects pending the completion of a Project
Initiation Form at which point a WP number is assigned.
32

33. Government Gateway - Projects in Pipeline (Pre-engagement)
e-Delivery Team
Nov
03
Compensation Recovery
Service
Jan
04
Mar
04
May
04
Jul
04
Sep
04
Q2/3
WP355
Nov
04
Jan
05
Mar
05
Under
Review
Modernising Appeals Programme
Q4
IP 27
Nov?
IP 28
Nov?
Sheep Annual Premium
Scheme
WP201 – Annual Scheme
Suckler Cow Premium
Scheme
WP202 – Annual Scheme
Arable Aid Application
WP203 – Annual Scheme
UK Fisheries
Northern
Ireland
General Registry Office
Dec
Apr?
May?
WP 291 – DEFRA LVI eBusiness – Quarter 2/3 2004 Launch
Civil Court Payments Pilot
IP 56
IP 78
Aug?
IP 79
Aug?
Jan
05
IP 81
IP 92
Q4
Plant Variety and Seeds 2
(Direct Debits)
Q3/4
IP 77
Q2/3
IP 89
REFLEX
IP 90
Genesis FAQ System
LVI eBusiness (VeBus)
HMCE
Dec?
IP 75
Whole Farm Approach (SAS)
Rural Payments
Agency
Dec?
IP 101
Pesticide Safety Directorate
Department of
Health
The Vetnet e-Business System (VeBus) is an internet based application that allows
Local Veterinary Inspectors (LVI’s) and State Veterinary Staff to electronically
complete and submit forms used when testing bovine animals for tuberculosis and
brucellosis.
May?
Filing of Company Accounts
Emissions Trading Scheme
National Blood
Service
Moved off the delivery plan as the project is on hold pending a decision from the
Royal College of Veterinary Surgeons (RCVS) Advisory Council on the use of Digital
Certificates for this service.
Under
Review
May?
IP 85
Farm Survey System
Home Office
Projects Returned to the Pipeline:
Jul?
IP 63
Cattle Tracing System
DEFRA
Cyclical
Scheme
Cyclical
Scheme
Company Registration
Companies
House
Project to e-enable an existing scheme allowing landowners to claim grants for
planting and managing sustainable woodlands. GLADE will allow completion and
submission of grant application and claims, felling license and EIA applications and
my-Account services. Level 1 Gateway service using Registration and Enrolment,
Authentication and SOAP.
Cyclical
Scheme
Jul?
IP 88
Public Records Office
Dept for
Constitutional
Affairs
WP 774 - GLADE (Grants for Trees) – 5 Sep 04 Launch
Q4
WP 557
Attendance Allowance
SEERAD
WP 265
Working Age Benefits
Disability Living Allowance
DWP
Projects Moved to Delivery Stage:
Apr
05
Jan
05
IP 91
Q2/3
WP 291
Criminal Record Disclosures
IP 80
Donors’ Portal
IP 56
Medicines and Healthcare Products
Regulatory Agency (MHRA)
RPA RITA
Jun?
Q2/3
May?
IP 87
Feb
05
IP 478
New Computerised Transit
System (NCTS)
Q3
IP 104
WP’s in Pipeline
WP Number Not Yet Assigned
On Hold
Dot P Projects
01/04
Anticipated Go Live Date
1.6.4/5 code release. New
service freeze from 27/01 17/02
Dates provided based on level of knowledge
True North code release.
New service freeze from
13/05 – 31/05
As at: March 2004
33

34. Government Gateway – Local Government
Projects in Delivery Q1 2004
e-Delivery Team
In Delivery:
Borough Council of King’s Lynn & West Norfolk
⇒Initial use of Gateway authentication services to support three business Revs & Bens services using Sx3 products
⇒2 Microsoft DIS purchased and installed (Dell)
⇒UAT in progress; helpdesk training and Service Management introduction completed
⇒Key Partners: Sx3, Microsoft
North Somerset
⇒2 Microsoft DIS purchased and installed (HP)
⇒Initial use of Gateway authentication services and Sx3 eService products to support three Revs & Bens services
⇒Planned implementation after acceptance of Sx3 eService modules by King’s Lynn
⇒Key Partners: Microsoft, Sx3, Liberata
Stroud
⇒2 Microsoft DIS purchased, Ref DIS installed, Prod in progress (Dell hardware)
⇒Initial use of Gateway authentication services to support in-house developed system
⇒Proof of concept completed, ongoing go-live planning
⇒Key Partner: Microsoft
South Kesteven (Welland Partnership)
⇒1 Software AG DIS ordered
⇒Initial use of Gateway authentication services to support WACTOL (Welland Authentication and CT Online) developed and
delivered by Software AG on behalf of the partnership (five LAs)
⇒Planned implementation for either March or April depending on re-work for use of 1.6.5 functionality
⇒Key Partner: Software AG
Rotherham (lead authority on National Benefits Project)
⇒2 Microsoft DIS ordered, awaiting delivery
⇒Planned use of Gateway to support National Benefits Project, Licence and Permits, potential link to CRM integration
⇒Scheduling and planning activities ongoing
⇒Key Partner: Microsoft, Solidsoft
⇒Potential use of ISB Pilot components: Forms Engine, Circumstances Engine and Forms Store
34

35. Government Gateway – Local Government
Projects in Delivery/in Pipeline Q2 2004
e-Delivery Team
Wolverhampton
⇒Pilot site for the Etude and IBM DIS Solution
⇒DIS Solution passed initial technical assessment
⇒Installation and connectivity testing pending
⇒Key Partners: Etude / IBM
North Dorset
⇒Initial use of Gateway Payment services as a pilot on behalf of the Dorset Partnership
⇒1 Software AG DIS planned
⇒Initial service request meeting
⇒Key Partners: Software AG, potentially Anite Public Sector (provides IT support)
In Pipeline:
Welland Partners (*4)
⇒Additional 4 Software AG DIS ordered as part of the project contract
⇒Planned use of the outputs from the WACTOL project
⇒Implementation planned following the delivery of South Kesteven
⇒Key Partner: Software AG
Dorset Partners (*4)
⇒Additional 4 Software AG DIS agreed as part of the project contract
⇒Planned use of Gateway Payment and Authentication services
⇒Implementation planned following delivery of North Dorset pilot
National Benefits Project (Liverpool, Sheffield, Tameside)
⇒Planned delivery of 3 (*2) Microsoft DIS as part of the project delivery contract
⇒Planned use of Gateway Authentication and Transaction services
⇒Implementation schedule to be confirmed
35

36. Projects Live on Gateway or DotP as of February 2004
e-Delivery Team
Dec
01
Duty Deferment
WP23
Electronic VAT Returns
WP 33
2002
Feb
02
Apr
02
Aug
02
Oct
02
Dec
02
2003
Feb
03
Apr
03
WP 280
WP 282
WP 289
WP100
WP160
22/01
15/10
14/01
WP161
06/04
PAYE 4-Incoming Forms
WP162
06/04
Self Assessment (Agents)
WP206
Self Assessment 2002
14/11
WP 232
10/04
WP 57 a,b,c
Corporate Tax Filing (1&2)
New Tax Credits
WP 55
11/03
05/08
New Tax Credits (Part 2)
WP 257
17/04
SA DATs
WP 524
WP 233
17/12
WP 525
Self Assessment for Partnerships
NI DIS Box (CITU NI)
21/08
WP 232+
Self Assessment for Trusts
Northern
Ireland
Apr
04
01/12
WP 619
PAYE 3c-Outgoing Forms
17/12
16/07
Land Registry Searches
16/12
WP 204
Sheep Annual Premium Scheme (DARD)
WP 260
16/12
Suckler Cow Premium Scheme (DARD)
Criminal
Justice
Feb
04
04/08
WP 290
PAYE Secure Outputs
DWP
2004
18/12
PAYE Forms 1
DEFRA & the
DTI
RPA
Dec
03
18/12
Tied Oils
E-Services
LA’s ODPM
Oct
03
14/10
WP 27
Rebated Oils
EC Sales Lists Electronic Declaration
DotP
Aug
03
03/12
eBTI
Inland Revenue
Jun
03
21/11
New Export System
HMCE
Jun
02
WP 286
16/12
Exchange Pilot
WP 191
31/05
Exchange Pilot Phase 2
WP 253
30/04
Secure Mail
WP 252
Child Benefit Claims
30/04
07/04
WP 166/192
Carers’ Allowance
20/11
WP 266
ELVIS
WP 98 & 207
DEFRA e-IACS
WP 13
03/05
18/03
Rural Payments Agency: Equifax Certs
WP 285
12/12
DEFRA Plant Variety and Seeds
20/10
WP 261
DEFRA Communications Diary (SAS Service)
WP 664
Grants and Subsidies Payments System 3
(GASPs3)
WP 313
Shepway DC: e-Payments
UK online.gov Build and Migration to DotP
OeE Website Build and Migration
24/11
16/02
14/01
WP 574
WP 270
27/03
36
WP 347
24/06

37. DotP – Enhanced pan-government search
e-Delivery Team
Overview:
Nov
03
Build
Stabilisation
Spidering of all Govt
content
Dec
03
Jan
04
Functional & User / Performance
Testing
Verity collections proved
Feb
04
UAT
Mar
04
Apr
04
05/02
Re-spider of all government
Prove ‘all gov’
performance
⇒ The Verity search engine is now successfully live on OeE, DH and OGS
⇒ There are a number of issues still outstanding before ‘all government’ searching can
be provided:
⇒ Verity must provide hot fixes which are currently slowing down the ‘all gov’
indexes from being completely spidered
⇒ Verity must tune the system so that the ‘all gov’ content can meet search
performance criteria
⇒ Current aim for introduction of ‘all gov’ is end March
⇒ Switch on of additional functionality (categorisation/ adaptive ranking) is delayed
until Verity provide hot fixes to core application issues
37

38. DotP – Commission for Healthcare Audit and
Inspection (CHAI)
e-Delivery Team
Overview:
Jan
04
Mar
04
Feb
04
Design
Build
Content Entry/Migration
New
Homepage
Functional Testing
UAT
01/04
⇒ CHAI site will be built out on EDS Loudcloud environment
⇒ Hosting capacity issue must be resolved to meet 1st April go-live date
⇒ Visual Branding has been signed off and is being applied to the site
⇒ Stable Release Delivered for testing
⇒ System Testing and bug fixing has begun
⇒ Migration and UAT strategy planned
38

39. DotP Phase II – Release 2.2
e-Delivery Team
Overview:
Nov
03
Dec
03
Jan
04
Mar
04
Feb
04
Apr
04
May
04
Jun
04
Jul
04
2.2 Performance
2.2 Strategic
Search
Design
2.2 Strategic
Search Build
UT
2.2 CMA Changes
⇒ CMA Changes (SCRF 64) completed on track
⇒ Design and implementation for Strategic Search completed on track
⇒ Performance enhancements for 2.2 have been prioritised, including
optimisation of environment configuration to include CHAI site
⇒ Functional and Regression testing commenced on time. We are now in the
second week, no major issues have been reported
⇒ Currently on track to begin UAT w/c 15th March 2004
39

40. DotP Phase II – Release 2.3
e-Delivery Team
Overview:
Jan
04
Feb
04
Mar
04
Apr
04
May
04
Jun
04
Jul
04
Aug
04
Sept
04
Transition to
India
MPCT
Design
MPCT Build
Site Management tool design
SMT Build
Func Test
Content Entry API design
UT
Content Entry API Build
⇒ Design Complete for Multi-Page Content Types, Page Template Library, Cache
Flush, Multiple-CSS, SMT Search, SMT Notifications, SMT DAM Config.
⇒ Other design tracks progressing as planned
⇒ Cache Flush & Application Re-initialisation track completed implementation
stage
⇒ Knowledge Transfer and ramp-up plan created for additional team members in
India
⇒ Remaining Site Management Tracks scheduled to start build in India from April
following transition period
40