The document discusses transforming government services to be digital, citizen-centric, and integrated across departments. It notes the challenges of moving from siloed "departmental" services to a joined-up, customer-focused model. The future vision is for comprehensive, integrated, consistent government services that are accessible online from any device and designed around citizens' needs rather than internal departments.

3. 100% Available / 2005 Government websites % Transactions Online 95%+ Stage 1 Stage 2 Stage 3 Maturity 3,233 websites …. £400-700 million p.a. AM rough figure Supplier Gain, .gov Pain Citizen “ wow! ” 10%? 3-5 million per year

4. High Take-up/Key services If our own people don’t … Nine out of 10 public sector employees use online services for information gathering such as research, and sourcing addresses and contact numbers. But only 14 per cent are actually prepared to make e-transactions such as bill payments or claims for e.g. child support. LogicaCMG survey June 2003 But (the good news is) 65% of the total online population have accessed a government website in the last 12 months, says the latest Accenture survey

7. What we also know Government is an ideal “bits” business Right now though, it’s in too many bits to be of any use

15. Project Delivery (as I thought it was in June 2001) Good Fast Cheap Old World: Pick Any Two New World: I Want It All Great Value

17. Staying Ahead Now, here, you see, it takes all the running you can do, to keep in the same place. If you want to get somewhere else, you must run at least twice as fast as that! Lewis Carroll