Elevate Developer Efficiency & build GenAI Application with Amazon Q
Purposeful Collaboration With Microsoft Dynamics and Yammer
1.
2.
3. Business tools
have different
requirements
than consumer
tools
Tools that enable
people to work
together towards
a common goal
"Enterprise Collaboration software enables people to create, discover and interact with
the content, colleagues and communities, that can help them get their jobs done."
Departments,
geographies,
interest groups,
customer forums
Working towards
a business
outcome
4. Platform:
Profiles, blogs,
wikis, etc.
Enterprise Social
Network #ESN
Enterprise LoB
software
Vertical
Industry Apps
Niche services:
Intranet
External
Community
Collaboration
Unified
Communications
SharePoint
Alternative/
Enhancement
File sharing, Ideation,
Note taking
Q&A, etc.
Consumer Hook
Ex: email
5. “Groupware”
First generation
collaboration tools in
the client:server era
- Thick clients
- Proprietary
“Facebook for the
Enterprise”
Standalone
collaboration platforms
and social networks
“Getting Work Done”
Integrated experiences
that aggregate events
from multiple enterprise
applications
“Purposeful
Collaboration”
Native social functions
within core business
applications and
processes
- Rise of consumer social
- Cloud: SaaS , PaaS , IaaS
- Mobile devices
5
23. Business Mad Libs
We need to improve
business process x
_____________
so that we can achieve
desired business result y
________________
23
24. Sales / CRM
We need to
grow the sales pipeline
________________
so that we can
close more deals
________________
24
25. Engineering
We need to
reduce development times
________________
so that we can
get products to market quicker
_________________
25
26. Human Capital
Management
We need to
provide better onboarding
_______________
so that we can
have a better connected workforce
_________________
26
27. Customer Service
We need to
resolve issues faster
_____________
so that we can
have happier customers
________________
27
28. Customer Service
We need to
Listen to our customers
________________
so that we can
Build what they need
_______________
28
31. • Promote the outcomes
• Communicate with customers/
employees
• Gather feedback and refine
• Rewards and motiviation
Deliver
Discover
• Open communication enables
companies to learn what problem
customers/employees are having
• Idea can happen at any time
• Innovation Communities: Social
media, forums, IdeaJams, Ideation
tools
Design
• Discuss, vote and prioritize ideas
• Creating / editing / brainstorming / documenting
• Assigning tasks (find right people) and project
workflow
• Ensuring repeatable processes
31
34. - Collaboration (internal and external) is a critical
component of successful organizations
- “Social” features can be part of a stand-alone
platform, integrated with, or integrated into
enterprise software solutions/processes
- The processes can be function specific or cross
departmental boundaries
34
37. Interactive
Ex: A threaded discussion
added to a CRM record
Links
Interaction
Ex: An embedded support
trouble ticket
Ex: Link to a news article
Ex: A Youtube video
displayed in a blog
Stand Alone
Embeddable
Access