Jabong
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It is an study showing the level of satisfaction that the consumers get from Jabong.com and even the service delivery quality of Jabong.com
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Jabong
- 1. Customer Satisfaction and Service Quality of Presented by- 824- Akashkumar Shah 812- Darshana Khaperde 821- Apeksha Pundir 819- Akshay Patil
- 2. Overview Jabong.com is a young and vibrant company that aims to provide good quality branded products. Jabong.com caters to the fashion needs of men, women and kids across footwear, apparel, jewellery and accessories. Started in January 2012.
- 3. Products offered 1. Clothing 2. Accessories 3. Shoes 4. Cosmetics 5. Bags 6. Home Furniture
- 5. Methods of payments Jabong accepts payments via Visa MasterCard Net banking Cash On Delivery
- 6. Services Offered Track Order Via Sms To know your order status, SMS OS(space)(last five digits of your order number) to 9949933333 For example: SMS OS 12345 where 12345 are the last five digits of your order number. Order Cancellation Via Sms To cancel your order, please SMS CAN xxxxx at 9622221333 where xxxxx is last five digits of your order no. Please use the same contact number used at the time of placing order to send this SMS otherwise we shall be unable to process your request.
- 7. Services Offered Customer Care Want to know about order status or queries related to a product give a call or drop a line. Phone number: 0124-6128000 Email us: care@jabong.com Complaint If you are not happy with the services call the number above and ask for a Complaint to be raised. Jabong’s complaint handling champs would attend to your issue straightaway. If your concern still remains unresolved, please drop an email to: bhushan@jabong.com
- 8. Services Offered Feedback (Community) Join the Jabong Community at http://support.jabong.com and give us a shout! International Enquiries JabongWorld.com is the fashion and lifestyle e-commerce portal dedicated to our international customers. From stylish dresses to gorgeous sarees, JabongWorld.com delivers to more than 200 countries worldwide.
- 12. Offers for attracting Customers
- 13. Offers for attracting Customers
- 14. Offers for attracting Customers It started with Jabong apps for the smartphones and gave special privileged of extra 2% discounts on ordering from the app. Later it even introduced the apps for Apple phones.
- 16. Services Provided Jabong.com follows both an inventory model and a managed marketplace model. Inventory Model Marketplace Model Products are sourced from brands and stored in the Jabong warehouse. Jabong provides marketing, logistics and delivery.
- 17. Product Quality Ranking 1 6 4 1 0 1 2 3 4 5 6 7 Highly Satisfied Satisfied Moderately Satisfied Not Satisfied Dissatisfied Ranking
- 18. Service Ranking 7 4 1 0 1 2 3 4 5 6 7 8 Highly Satisfied Satisfied Moderately Satisfied Not Satisfied Dissatisfied Ranking
- 19. Products Ordered 7 4 8 0 0 0 1 2 3 4 5 6 7 8 9 Clothing Accessories Shoes Bags Home Furniture
- 20. Awards and Recognitions for the Service It is among the top 3 ecommerce players in India when it comes to customer satisfaction.
- 21. Awards and Recognitions for the Service Won the "Online Retailer of the Year" award in the first e-Tailing India e-commerce industry awards. It ranked 10th in Google Zeitgeist India trends making it 10th most searched term in 2012 in India.
- 22. Awards and Recognitions for the Service According to The Brand Trust Report India Study -2013 by Trust Research Advisory, it ranked among the top 25 trusted Online brands in India. Received the award for the ‘Most Impactful Launch of the year’ at ‘Pitch Brands 50 Awards 2013.’
Notas do Editor
- The company is headquartered in Gurgaon. The site started operations in January 2012. It was co-founded by Arun Chandra Mohan, Praveen Sinha, and Lakshmi Potluri after which Manu Jain, and Mukul Bafana joined the organization. In 2014, Manu Jain left Jabong and joined Xiaomi India.
- The payments for the products can be done through Visa, Master Card, Net banking or even cash on delivery. In this way the banks also becomes an intermediary in the process of buying.
- Jabong also has a “Reward points” which is earned by the customers on every purchase. These rewards points can be redeemed by them for making any purchase in the future equivalent to the rewards points earned. This is a unique facility offered by JABONG as it also generates a need in the minds of the customers to shop more. Such facilities are not available for Flipkart or Amazon users.
- JABONG also has schemes linked with leading banks like SBI, ICICI and KOTAK Credit card users. In such schemes customers having cards of these banks will enjoy an additional 2%-5% cash back on the purchase made.
- GoJavas was founded on 22nd December 2011, with the vision of becoming an industry leader in providing reliable, time-bound logistics and supply-chain solutions to its business partners. Its network reach, state of the art technology platform and hands-on approach make us one of the fastest growing logistics company in India. Also it showcased the clothing range collection inspired by the movies YEH JAWANI HAI DEEWANI and BHAG MILKHA BHAG .
- Attractive offers for the customers includes sale or discount offers ranging from 30%-60% Other offers includes the ones shown on the slide.
- Clearence discounts were also given by Jabong and occassional Seasonal discounts…
- After growing its market, JABONG also focused on extending its reach to the smartphone users by launching “the Jabong app” This facilitated an additional 2% discounts to the customers ordering from the app. Later Jabong also launched apps for tablets and Apple phones.
- JABONG also has a list of QUICK LINKS for the customers who may have certain doubts regarding certain issues of payments or ordering. Here is the list of the FAQs (Frequently Asked Questions)
- A survey was conducted in our class where we took only 12 students review. As per the review regarding the “PRODUCT QUALITY” you can see that majority of the people were satisfied or moderately satisfied.
- Regarding the service of JABONG, we can see the same trends as 7 out of 12 people were satisfied.
- On comparing the products that were ordered, Clothing and Shoes acquired a major portion
- Talking about the milestones and the achievements of Jabong it has (Slide read) Whatever may be the ratings given on the customer satisfaction , JABONG is one of the top 3 e commerce players in this term.
- Another information to add is that: Close to 30% of Jabong’s revenues is coming from mobile. Mobiles these days are used as a platform to get connected socially so Jabong’s idea of capturing the mobile platform was a great step. It gives ease to the customers and customers can order from anywhere they want. This adds to the customer satisfaction.
- ADDITIONAL NEWS RELATED TO JABONG: The main reason for FLIPKART acquiring MYNTRA was the entry of AMAZON in India. Lately the news of AMAZON wanting to acquire JABONG is being spread. This news was in the ECONOMIC TIMES OCT10th supplement.