12. Reuse Scenarios Across releases Across deliverables Guides Formats Across audiences Across functions
13. Semantic Tagging and Topic-based Writing Get the specs Develop your tagging scheme Strengthen your analysis and design process Tagging and editing
14. Get the Right Specs Language Specification http://docs.oasis-open.org/dita/v1.1/langspec/ditaref-type.html Architecture Specification http://docs.oasis-open.org/dita/v1.1/archspec/archspec.html
All the knowledge that the user needs to adopt the product should provided as efficiently as possible.
We want to harness the knowledge that people within the organization possess. Content doesn't’t isn't a true representation of our products.It’s time to pull the experts.Documentation lacks depth – shows that somethings wrong in the knowledge sharing area.Creating lots of content is not the solution, We need to find a smarter way of pleasing the customer.
This diagram illustrates the components of a knowledge ecosystem. The size of each component indicates the relative impact each component has on the efficiency of the ecosystem.