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Viral Advice From the Creators of TextsFromHillary.com
by Stacy Lambe, Adam Smith
Published on May 16, 2012
0
Tags: Content, Marketing Strategy, Social Media
In this article, you'll learn...
Four key tips on becoming a viral Internet sensation
A detailed example of how Texts From Hillary went viral
One guarantee with the Internet is that you have no guarantee any
campaign will take off. Knowing whether something will become a
success, let alone a viral sensation, is even harder. In fact, the best ones
aren't always planned. And that was precisely the case for Texts From
Hillary.
When conceived over drinks one night after work, the idea behind the
site was to create something genuinely funny for our friends. We didn't
know it would take off like it did, but once we realized it was happening
we took the following four steps to make sure it took off in the right
direction.
1. Keep it simple
The Internet loves simple ideas. The best memes boil a concept down to the lowest and mostapproachable common
denominator that allows any consumer to easily get in on the joke and share it with others.
Texts From Hillary was built around the concept of Secretary of State Hillary Clinton's responding to texts messages from
various politicians and celebrities. That was the extent of the meme. We left everything else open to interpretation. Adding
any additional context would have left people out or turned others off.
2. Encourage participation
Because the idea was simple, it was approachable enough for people to contribute and participate in their own way. We
opened the site up to submissions and posted our favorite usercreated fictional texts, but we also encouraged people to
run with their own ideas.
Facebook and Twitter quickly become the hubs for people who wanted to get in on the joke and offer their interpretation
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of the meme. We didn't care about people stealing our idea. We cared more about people feeling as though they were
part of the joke.
Even President Barack Obama got in on the act during a Rolling Stone interview and again at the White House
Correspondents' dinner.
3. Kindle the fire
To say we didn't want the site to take off would be lying. We are both communications professionals (Stacy works as an
editor at BuzzFeed and formerly worked at the Rosslyn, VAbased cleantech PR firm Tigercomm; Adam at the DC
based Public Campaign Action Fund), and we have built networks across several social media platforms. Once we saw
the initial reaction to the site, we knew we should take ownership of it and pass it around.
We created a Twitter account to help feed traffic to the Tumblr site and started sending notes to friendly reporters with a
simple message: This is a lighthearted joke created over drinks and meant for a laugh. That is a basic form of attention
generation specialty at Tigercomm.
4. Don't be afraid to stop
Mainly out of necessity, but also to preserve our brand, we knew the site needed to come to an end. It was hard to walk
away from more than 83,000 shares on Facebook, 8,400 followers on Twitter, and more than 47,000 followers on
Tumblr... but we had to.
Luckily, we were handed the perfect setup when Secretary Hillary Clinton reached out to us with her own submission.
From that point, we devised an exit strategy, and stuck to it. The people who run the best campaigns recognize when
they've reached their goal(s). Our goal was to have fun—and texting with Hillary was the highlight!
* * *
Though we are the first to admit this is somewhat of an extreme example, the four steps in this article can easily be
applied to any communications or marketing campaign. The key is to recognize the nature of the Internet. Things explode
one day, and quickly die out the next. However, maximizing the time while you have it is what counts.
Consumers are quick to recognize when ideas are forced, but they do respond to genuine ideas. Whether its advocacy or
B2B, the Internet affords everyone the room to create buzz and attention.
Stacy Lambe is pop culture editor at BuzzFeed, a memecentric social news site. Adam Smith is communications
director at Public Campaign Action Fund, a nonprofit, nonpartisan organization dedicated to improving America’s
campaign finance laws.
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