Adaptive computing and pay-as-you-model for SAP.....
Customers should stop buying on CAPEX and signing long term contracts.... it is time to move to Consumption Based Computing...
2. One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
3.
4. Pioneer of cloud computing
http://www.t-systems.de/tsip/en/803866/home/solutions/t-systems-core-beliefs/dynamic-
net-centric-sourcing/cloud-solutions
5. One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
6. Thebasic idea of DynamicServices for
SAP Solutions and SAP’s Adaptive
Computing is to have
any service,
any time
on any server.
This is achieved by a
high degree of virtualization of hardware
resources likeservers, storage and
network and additional industrialized and
standardized Services.
Solution
Lower numberof incidents and problems
(in case of DHL – reduced from ~400/
annumto 50 odd a year)
Modular &extremelyflexible infrastructure
permitting on-the-flyaddition/ reduction
of computing power
Flexible, automated provision of resources
(storage, networks, servers, applications)
Standardised Services
Vendorindependence
Rapid rampup &down
Worldwide availability
UniqueSelling Proposition
What is DS4S?
Dynamic Services for SAP
®
7. System
Deployment
Sept’12 Oct’12 Nov’12 Dec’12
When ?
Business Flexibility, Business Continuity &
Capacity Management of SAP Production
Instances
Flexible provision of scalable IT resources, in line with
changing business needs.
Jan’13
Year -End Operation
2 to 4 WeeksAdditional Capacity
to cope with
Month-End Operations
5-10 Days
Contracted Baseline Capacity
Revised
Contracted
Baseline
Capacity
New functionality ,
enhancements
and additional
users
8. When?
Rapid and Temporary Provisions
for SAP Projects, Development & Quality
Assurance
Contracted Baseline Capacity for
Development & Quality Assurance Environments
SystemDeployment
2011 2012 2013 2014
Additional Capacity for Project
3-day provision
of info system
for annual
shareholders‘
meeting
1-month
provision
of sandbox
system
2-week provision of
training system
Performance upgrades for
quarterly reports
available on a day-to-day
basis
1-month
provision
of
sandbox
system
The customer requires temporary IT resources for a specific project.
Rapid provision of IT resources without investment risk for the customer. Invoicing based
on resources provided
2015
9. T-Systems DS4S Benefits for Typical
Customers
Flexibility & productivity of Dynamic Services architecture helps in reducing SAP footprint (
by 50% ) compared to existing footprint based on classic environments.
Very low downtime & reduced number of incidents due to highly reliable infrastructure &
productive resources.
USA Patriot Act does not apply to T-Systems European &UK Data Centres (i.e. USA law
cannot demand the export of data to the USA).
Co-location of various instances and environments of customers SAP Landscape will drive
economies of scale and improved performance of interfaces, integration and file transfers.
Based upon past experience, T-Systems Dynamic Services centric solution result in lower
number of tickets for SAP Hosting.
Better turnaround times for Incidents, Disaster Recovery, Storage & Backups
Smaller ICT footprint with in-built resilience, information security, adaptive computing &
capacity management compared to conventional /classic hosting.
Green IT - Up to 75% reduction in CO2 emissions (less cooling, heating, power )
Better hardware utilisation through virtualisation
Fast, flexible scaling of IT resources inline with ongoing requirements
Consulting for shaping ICT Strategy, Roadmaps & Governance
Provision of value-added services- business process, batch monitoring, analysis &
corrective actions
T-Systems complies with SOX404 for financial controls and SAS70 for operational controls.
10. DynamicServicesfor
SAP® Solutions
Application Operations for SAP® Solutions.
Overview Packages.
SAP Basis for DS for
SAP® Solutions
OE1
SAP Infrastructure forDS for
SAP® Solutions
OE2
SAP StorageforDS forSAP®
Solutions
OE3
SAP ImplementationServices
OE5
SAP Transition and
Transformation Services
OE10
Classic Servicesfor
SAP® Solutions
AC Linux YearlyOffice
forDS forSAP® Solutions
BUNDLE1
ACLinux YearlyFTHA forDS
forSAP® Solutions
BUNDLE2
ACLinux YearlyFTHA DR for
DS forSAP® Solutions
BUNDLE3
CCLinux YearlyOffice
forDS forSAP® Solutions
BUNDLE4
CCLinux YearlyFTHA DR
forDS forSAP® Solutions
BUNDLE6
CCLinux YearlyFTHA
forDS forSAP® Solutions
BUNDLE5
SAP Basis forClassic Services
OE4
ServerInstallation Dedicated
OE1
ServerOperations Dedicated
OE2
Computing PowerBuilding
Block x86
OE3
StorageCapacities Dedicated
OE4
Backup / Restore
OE5
Computing PowerBuilding
Block Unix
OE3
DynamicServicesfor
SAP® Projects
Add-onServices
forSAP
Dynamic Services forSAP®
Projects
OE11
SAP Extension Services
OE6
SAP JobManagement Services
OE7
SAP ExpertServices
OE9
SAP Archive Services
OE8
SAP ImplementationServices
OE5
SAP Transition and
Transformation Services
OE10
Firewall
OE12
Load Balancer
OE13
Service Desk
OE14
11. Scope of Standard Offering
Dynamic Services for SAP® Solutions.
Business ProcessManagement
StrategicConsulting BusinessProc. Management Introductionof newApplications (ERP, SCM,…)POSHSAP
HarmonizationBusiness CaseDevelopment SLA Development Endto EndMonitoring(DynamicServices forSAP Application)
Application Management & Modernisation
Application Assessment Transformation Services (Change-Mgmt,Applications) Transition Services (ChangeMgmt.,Applications, People,
Knowhow,Assets, Documentation)Change& OptimizationServices ServiceSupport (IncidentManagement,Release Management,Change
Management,ConfigurationManagement) Services Delivery (ChangeManagement,Release Management)Consolidation & Migration
Services
SAP Basic Operations
Monitoring Reporting Startup/ShutdownDatabase Management InterfaceManagementSetup Correction
& TransportSystem Early Watch Batch Jobs Changes
Unix/Linux/Windows OS Operations
Monitoring Startup/Shutdown Backup andRecovery Patch Management Security Basis Service
Capacity Management Provisioningof OS licenses andbase software (exception Microsoft licenses)Device Management
Hardware Platform/Data Center Infrastructure
Monitoring Provisioningandoperation of system hardware Maintenancecontract ProvisioningEnergy,
climate, buildingsecurity, Data CenterLAN
Firewalls (in T-Systems Data Center)
Monitoring HardwareSupport Software Support Creationof Security Concept Definition of firewall rules
Reaction to alerts Monitoringof unusualactivities
Connectivity / Network
Monitoring HardwareSupport Software Support RedundantData Centerconnectivity Configuration
of access networkDefinition of customerVPNIP address Management
ProvisionandmaintenanceofData
CentreInfrastructure,Network,
Servers andStorage
Operationsof HW,OS,DB,
Storage/Backup,SAP Basis,network
access,ITIL
SAPBasisOperation
SystemStartup/Sundown
AdaptPerformance
SAPand DB-Upgrade
Apply Supportpackages
System-,DB-andClientCopies
JobManagement
DataArchiving
OtherAdd-on Services
12. Extended Offering at a glance.
Approved operating model
Startup-Activities
Provision of DC-infrastructure,
climate, security
Hardware/Software, selection and provision
Installation/Transformation
Project Management
…
To do‘s at regular operation
Operate SAP Basis System and DB,
administration, monitoring and reporting
Service Level Agreement
Service and Delivery Management
Recovery Services – backup and recovery
1st, 2nd and 3rd Level Support
…
Optional additional services
ICTO Implementation services
Migrations e.g. DB and OS
Job Management
Archiving Solutions
Business Objects
Business Process Monitoring
Expert Services for SAP
Release Upgrades
Integration SAP, Customizing, Application
Management and Modernization Services
Consolidation/Harmonization
Connectivity/ Network…
13. A fully managed service –
from Data Centre to SAP BASIS operations
14. Scope of add-on services – DHL
Internal
SAP Products:
SAP R/3 Enterprise 4.7
SAP ERP 5 / 6
SAP Netweaver Business Intelligence
7.0
SAP CRM 7.0
SAP Netweaver Process Integration
7.0 / 7.1
SAP Netweaver Enterprise Portals
SAP Netweaver Composition
Environment 7.1
SAP Netweaver Adobe Document
Services
SAP Convergent Charging 2.0
osted Services:
System Operation in detail:
SAP Service delivery since 2002
SAP ERP / ECC with core modules FI / CO / HR / MM
SAP Netweaver Process Integration with decentral
Adapter Engine in a 3rd party network and additional
adapters like Seeburger
SAP Netweaver Enterprise Portals for ERP and BI
Integration with Search and Classification Engine
(TREX)
Largest system with a database size of approx. 6 TB
and 25.000 SAPs
Hosting of non-SAP Interface components and 12 ERP
Archive Systems
If applicable, providing of a secure Internet access for
the Systems
Hosting of a high availability Central Interface
Infrastructure, SAPRouter, Print and File Server services
Hosted Services:Hosted Services:
15. One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
17. Highlights
T-Systems ---Market leader
T-Systems positioned as Leader for the second time in a row.
Reasons for being Leader
T-Systems' improved international footprint and portfolio
strategy, driven by advanced industrialized services.
Thanks to its continuous pushing of utility and cloud
services, T-Systems has increased its visibility as one of the
relatively few successful converged telecom and IT
providers.
TSI clients praised the availability of its data center service,
its focus on using standardized methodologies, and its
flexibility and efficiency in relationship and escalation
management.
Points of differentiation
HP's approach to cloud services has been conservative to
date with an immediate focus on enterprise clients' private
cloud environments that may lead to managed services or
technology deals.
Clients reported that HP could improve its agility in terms of
implementation and problem solving, its focus on improving
service delivery through innovation, and its performance in
transition management.
… IBM does not appear to be actively promoting
industrialized utility services to clients.
Magic QuadrantforDataCenterOutsourcing& UtilityServices,Europe
As of July2011
Abilitytoexecute
Nicheplayers Visionaries
Challengers Leaders
Completenessofvision
GartnerMarketInsight
MQforDataCenterOuts.& IUS,Europe
IBM
HP
CSC
Fujits
u
Capgemi
ni
Atos
Origin
Siemens IT
Solutions
and Services
HCL Technologies
Orange
Business
Services
Telefonica
Steria
Logic
a
T-Systems
20. Highlights
Online Portal and Reporting Cockpit
Total SAPS Data in the
cockpit
updated daily
for accurate cost
monitoring
Visibility into
billing, capacity
planning and
services with the
opportunity to
scale these up
or down – at any
time.
SAPS per
instance per
system Storage volume
per system
Database size
per
system
Named users
per system (in
detail)
Can be activated for even
Pre-Prod, Dev and QA
environments
21. Highlights
Technical and procedural benefits Dynamic vs.
Conventional.
Example ConventionalServices DynamicServices
Scaleup
resources
Additional training system
Additional application server
New systems, project hardware
Re-activation of decommissioned systems
Additional hardware for peak loads
statements)
Provision of parallel hardware for upgrades and
Three(3) weekstotwo(2) months
(depending on hardware
Two(2) hourstofive(5) days
Scaledown
resources
Switch-off or deactivation of systems
Systems downsizing/rightsizing
Attheendofdepreciationperiod One(1) daytoone(1) month
No reduction in costs Small Flat fee for change
Back-up Ad-hoc backup
Duration of a backup
Depends on architecture:
Tape: uptoone(1)day
Immediately
Depends on volume: hours/days
Approx.ten(10)min./online
matter of minutes
Restore Restore last or penultimate production backup
Restore archived backup (up to thirty30 days)
Depends on infrastructure,
e.g. tape: approx.50 GB/h
Depends on architecture:
run-time = matter of min
technology
Depends on infrastructure,
e.g. tape: approx.50 GB/h
Approx.200 GBperhour
from backup storage
Database
copy
Copy production database to a test system
Depends on architecture:
Tape: on average twelve (12)hours
(copy + follow--up tasks)
Ninety(90)minutestoone(1) day,
min for database copy ,
eighty (80) min for follow-up
22. Highlights
Strong Partner of SAP
SAP Pinnacle Award 2011 „Run SAP
Partner of the Year”
SAP® Certified in Cloud Services
SAP Global Partner
SAP® Certified in Hosting Services
SAP® Certified in Application
Management
Services
SAP® Certified in Run SAP
Operations
SAP® Certified in Run SAP
Implementation
SAP Channel Partner in 12 Countries
Customers worldwide benefit from our accumulated
competence and the intensive relationship with SAP.
T-Systems is working on co-development projects
with SAP
like SAP on Mobile Telephony
23. Enhanced
ITSecurity
(nRuns)
(Service Management)
Highlights
T-Systems Certified Processes.
DIN ENISO
9001:2008
(InformationTechnology)
ISO 27001
(Information Security)
FortheSAS70–TypeII
report,T-SystemsandErnst
& Youngdeve-lopeda
methodologythatensures
thatdatacenteroperation
is
SOX-compliant.
For„systemand
convergencesolutionsof
informationtechnology
andtelecommunications“.
Certifiedinformation
securitymanagement
systemforT-Systems,
includingdatacenters.
ITIL ISO 20000 ISO14001
(Environment, Health&
Safety)
Operationsand
servicemanagement
processesbasedonIT
InfrastructureLibrary
(ITIL).
SOX
SAS 70 −Type II
(Financial Controls)
HSEmanagement
systembasedonbothan
environment &alabor
andhealthprotection
manage-mentsystem.
SAS70 has changed toISAE 3402
24. Highlights
Key Figures – SAP Overall Worldwide.
SAPApplicationConsultants 2,359
SAPBasisConsultants 1130
CertifiedSAPBasisConsultants >630
2,517TB DatabaseVolume
53TB LargestDatabase
806GB AverageDatabaseSize
7,350,250 NamedSAP User
3,634,716 NamedSAP Usersproductive
88,643user LargestSAPSystem
2,618user AverageSAP SystemSAPInstallations 3,854
SAPInstallationsproductive 1.285
TotalnumberofinstalledSAPS 27,636,875
TotalnumberofSAPcustomers 507
SAPS (SAP Application Performance Standard) is a hardware-independent unit of
measurement that describes the performance of a system configuration in the SAP
environment. It is derived from the Sales and Distribution (SD) benchmark, where 100 SAPS is
defined as 2,000 fully business processed order line items per hour.
This throughput is achieved by processing 6,000 dialog steps (screen changes), 2,000
postings per hour in the SD Benchmark, or 2,400 SAP transactions.
•T-Systems uses concept of Slices where 1 Slice ~ 80 SAPS
• 1 Slice also equals 2137 Transactions per minute , 512 MB RAM..
25. Highlights
Success stories & references
Dynamic Services for SAP Solutions.
Key Figures – worldwide.
2,214,089NamedSAP Usersproductive:
17,328,000InstalledSAPS:
3,300SAPComponents:
125Numberofcustomers:
New accounts - SHELL, ESSAR, PHILIPS, Linde, MAN..
26. One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
27. When ?
Variety of Service Level Agreements to choose from
Service level Office Full time Office HA Full time HA Full time HA-DR
Operatingtimes Mondayto Sunday,24x7 Mondayto Sunday,24x7 Mondayto Sunday,24x7 Mondayto Sunday,24x7 Mondayto Sunday,24x7
Servicetimes Mondayto Friday
Attendedoperations
7:00 a.m. to 7:00 p.m.
Mondayto Friday
Attendedoperations
7:00 a.m. to 7:00 p.m.
extendedto
24x7 by oncall
Mondayto Friday
Attendedoperations
7:00 a.m. to 7:00 p.m.
Mondayto Friday
Attendedoperations
7:00 a.m. to 7:00 p.m.
extendedto
24x7 by oncall
Mondayto Friday
Attendedoperations
7:00 a.m. to 7:00 p.m.
extendedto
24x7 by oncall
Maintenancewindow One Sundayperyear12:00
p.m. to 8:00 p.m.
One Sundayperyear12:00
p.m. to 8:00 p.m.
One Sundayperyear12:00
p.m. to 8:00 p.m.
One Sundayperyear12:00
p.m. to 8:00 p.m.
One Sundayperyear12:00
p.m. to 8:00 p.m.
Responsetime (service)
15 minutes 15 minutes 15 minutes 15 minutes 15 minutes
Availability
(of service)per month
98% 98% 99.5% 99.5% 99.5%
Maximum downtime
withinservicetimes
8 hours 8 hours 2 hours 2 hours 2 hours
Systemresponsetimefor
standardSAP R/3 andSAP
ERP
90%of all standard
dialoguestepsin lessthan1
second
90%of all standard
dialoguestepsin lessthan1
second
90%of all standard
dialoguestepsin lessthan1
second
90%of all standard
dialoguestepsin lessthan1
second
90%of all standard
dialoguestepsin lessthan1
second
28. DHL - Overall Operating figures
Hosted SAP Systems:
21 SAP Systems with Fulltime SLA
13 SAP Systems with Fulltime HA SLA
74 SAP Systems with Office SLA
approx. 280.000 hosted SAPs
Application Storage:
approx. 70.000 GB hosted storage
approx. 39.000 GB database storage
Backup Volume:
approx. 290.000 GB written backups
approx. 382.000 GB stored backups
Performance figures:
99,974 % average availability in the last 12
months
0,78 sec average system response time
Hosted Services:
USP - Lowered incidents and problems from almost 400 per annum to 50 odd a year.
32. Be Positive
http://www.t-systems.com/tsip/en/214542/home/abouttsystems/company/media-center/452-
sap-und-tsystems
Message from Top Guns…..
33. One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
34. Norms and Tools ……
Internal
DS4S Costs and Prices
Bare Minimum Contract Term for DS4S 12 Months
Baseline Contracted Capacity Atleast 1000 SAPS
Additional capacity over and above Baseline Capacity Multiples of 100 SAPS
Non-Binding Indicative Price-to-go worksheet for quick
calculation s.
PS: These prices should be given verbally ,,,,,,,
UK Standard Rate Card for additional items, capacity and services
over Baseline Contract
PS: This is for buying additional services only. It is not to be used
for reduction purposes if a customer wants to offload capacity or
services
37. One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
42. One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
43. Professional –no limitation on IT skills andcapacities
Fast – save customer time & efforts
Flexible in service period & scope –better support for business needs
Better TCO –cheaper andreasonable
Reliable service levels – you get what you paidfor
Responsible provider– Operation risk managed
No investment – release capital
Easy to plan cost –transparent IT cost for business
Evergreen concept –better support business changes andneeds
No problems with ERP-IT –concentrate on the core business
Set free liquid capital foradditional investment (alternative cost)
Scalable – can grow with yourbusiness
Operating cost –cost of service, notof asset
Lets look at reasons for outsourced hosting….
44. Major drivers for finding an alternative to in-
house classic / conventional SAP hosting
SAP – Systemanalyse und Programmentwicklung ("System Analysis and
Program Development")[
45. Dynamic
Services
“In the cloud”
What is DynamicServices?
It is a SAP hosting model....
Kind of Cloud offering under IaaS umbrella....
In-housesolution/
conventional outsourcing
Capacity designed
tohandle peak load
Fixed period of usage
Long lead time for
new resources
“Conventional” Paradigm shift:
From system-driven to service-driven IT
DynamicServicesPlatform
46. Why Dynamic Services ?
Rise to the challenge with scalable resources.
Business flexibility
Growth
Expansion/
internationalization
Insourcing/outsourci
ng
Mergers and
acquisitions
Price and cost
pressures
Scaling down of
capacity
Fluctuating workload
Drivers
Infrastructure/netw
orks
Processing power
Operating
systems,
databases
End-user devices
Applications
(SAP®
, Navision,
Oracle®
, etc.)
Application
Management
Services
Resources
48. Dynamic Computing Services
Scalability at all levels - YOU are in control
LotusExchange VoiceSAP Web servicesOracle Archiving Workplace
ApplicationManagementServices
Network(DC-LAN)
CPU,Storage
… …
Dynamic Computing
Services from T-Systems
49. Why invest in Dynamic Services rather than
Classic… ?
Benefits associated with Dynamic Services..
Parameters Conventional Dynamic
Services
Business-driven flexibility – you want it NOW
Rapid resource scalability – Its Month End
Low investment risk – T-Systems reduces risk
Standardisation – Minimal Customisation
Cost savings – Up to 30%
Innovation – We are way ahead of the field
Low complexity – We make complex , simple
50. Why invest in Dynamic Services ?
Comparison of lead times
Conventional Dynamic
Services
Additional Training / Application Server weeks / months Hours
Provision of hardware for Upgrades/Load Testing
weeks / months Hours
Additional hardware for Peak loads weeks / months Hours
Switch off or decommisioning of SystemsAt the end of the month 1 Day
Ad-hoc backup Up to 1 Day Immediately
Ad-Hoc Backup – TIME REQUIRED Hours/Days Approx 10 Min / Online
53. Reach of T-Systems SAP Services
Brazil
SouthAfrica
USA
Mexico
Slovakia
Germany
CzechRep.
HungaryFrance
UK
Switzerland
Spain
Italy
Netherlands
Austria
China
Japan
Belgium
Singapore
Malaysia
India
55. One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbersthat matter in the real world …..
Challenges & interesting options
Portfolio Development
What is DS4S ?
Why ?
Dynamic Services for SAP
T-Systems
Where ?
References
Market,Competition….
How ? –Technology & Architecture
Sales Kit –including ready Non Binding Price-to-Go Tool
Agenda ---Flow
56. One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
61. IaaS is the lowest level ofthe cloudtechnology stack.
IaaS provides operating system support, storage andprocessing.
IaaS willshift from public clouds tovirtualprivate clouds.
While adoption remains high, the size ofthe market will shrink andpublic cloud services will cost less in the future
because the cost of inputs will continue todecline.
Market
Future & Size of IaaS
62. Competitive Advantage - DS4S supported by
T-Systems International Service Desk
Service DeskLocations
7/24 – Service DeskBackbone, supporting the majorlanguages
Optional/Add -on if requiredby customersituation
Our InternationalServiceDesksspanacrossmultiple
continents:Europe, Americas, Africaand AsiaPacific
ServiceDesksin cooperationto providesupportin all major
spokenlanguagesaroundtheworld.
Our strategicapproachisto be presentin allcontinents
(proximityto ourcustomerswith respectto culture,
language,time zones).
SinglePointof Contact, coverage of completeservice
portfolio(incident-,order-, change-, problemmanagement,
useradministration,systemmonitoring)
UmbrellaSinglePointof Contactaccording to ITILfor
desktop,computing, telecommunication,applicationsand
“How doI” requests
CharacteristicsInternationalServiceDesk
More than2,400T-Systemsheadcountworldwide
T-SystemsServiceDeskshandle >10millioncalls/yearFacts& Figures
64. One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
65. Data Centre Tier
Tier
Level
Requirements
1
•Single non-redundant distribution path serving the IT equipment
•Non-redundant capacity components
•Basic site infrastructure guaranteeing 99.671% availability
2
•Meets or exceeds all Tier 1 requirements
•Redundant site infrastructure capacity components guaranteeing 99.741% availability
3
•Meets or exceeds all Tier 1 and Tier 2 requirements
•Multiple independent distribution paths serving the IT equipment
•All IT equipment must be dual-powered and fully compatible with the topology of a site's
architecture
•Concurrently maintainable site infrastructure guaranteeing 99.982% availability
4
•Meets or exceeds all Tier 1, Tier 2 and Tier 3 requirements
•All cooling equipment is independently dual-powered, including chillers and heating,
ventilating and air-conditioning (HVAC) systems
•Fault-tolerant site infrastructure with electrical power storage and distribution facilities
guaranteeing 99.995% availability
66. Dynamic Services High Availability – DR
Capabilities.
Major Architectural Features.
Accessvia storage
IP address
StorageNetwork
NASFilers
synch
mirror
synch
mirror
Storage
Customer
Administration
Each server has independent
network interfaces for storage
network, administration network
and
customer network; there is no
routing among these interfaces
nor among the networks.
T-Systems
CorporateNetwork
Administration
Network
Customer
Firewall
FirstSite SecondSite
AdminNet
Firewall
Distance10 - 20km
Customer
Network
Accessto
customer
network
(serviceIP
addresses)
Accessto
administration
network(server
IP addresses)A service IPaddresscan exist onlyoncein customernetwork
Each networktransparently
spansbothsites
Metroclusters:Storagedevices
(filers)thatspansites,eachusing
a dedicatednetworkconnection
to synchronouslymirrordata
(Encrypted access)
Customer
Network
68. Dynamic Services High Availability – DR
Capabilities.
Schematic Diagram – Normal Application
Operations.
StorageNetwork
NASFilers
synch
mirror
No
Mirror
T-Systems
CorporateNetwork
Administration
Network
Customer
Firewall
FirstSite SecondSite
Admin Net
Firewall
Distance10 - 20km
Customer
Network
ServiceIP addressin customernetworkstill
mappedto service, butona serverat secondsite
(Encrypted access)
Customer
Network
69. Customer access in primarydatacenter
Dynamic Services for SAP® Solutions.
Storage Qualities AppCom Normal.
2 separated fire prevention areas
Datacenter
EIP
Datacenter
Allach
PRD PRD*
Snapvault
Redologs*
Snapmirror
Redologs
xbrarchive
e.g. Munich Area
Distance 16/32 km
70. Customer access in primary andsecondary datacenter
Dynamic Services for SAP®
2 separated fire prevention
areas
Distance >=15 kmsDatacenter
Primary
PRD PRD*
Snapvault
Redologs*
Snapmirror
PRD
Syncmirror
RedologsRedologs
Syncmirror xbrarchive
Datacenter
Primary
3rd
storag
e
for
DR
71. Dynamic Services for SAP® Solutions.
Storage: Overview.
NetworkComputing
Control Storage
NetAppNetworkAttached Storage
Bound on Gigabit Ethernet, Protocol NFS v3 over TCP
No SAN/FC Infrastructure
Storage box provides filesystems, no local Volumemanager required
All Qualities are “RAID-protected” and “Backup-integrated”
2possible Qualities AppCom Normal/High (BIS Standard, BIS High Availability DR)
Other NetApp References (beside T-Systems)
Oracle: „Collaboration Suite ‚Files Online‘ supports a single
database instance on NetApp of 5 TB and growing.“
SAP Hosting: ca 500 Terabyte
Hella: ca 22 Terabyte
72. Dynamic Services for SAP® Solutions.
Storage: Backup Management.
Backup-IntegratedStorage
Based on Snapshot-Technology (without CPU-Load on DB- or
Application-Server)
30 snapshots on primary storage
30 snapshots on secondary storage / read-only
30Days Offline Redologs on Primaryand SecondaryStorage
Asynchronously mirrored every 10 minutes to secondary storage /
read-only
72 hourly snapshots on primary storage
Point-in-Time Recovery possible to any date/time within past 30 days
Optional
Project snapshot (event driven)
Backup to tape (due date related)
73. Dynamic Services for SAP® Solutions.
Storage: I/O Performance.
Is „Network AttachedStorage“ a potential bottleneck?
Involved Components:
Gigabit Network 13,000 IOPS
Server 13,000 IOPS (capped by Gigabit Network)
NetApp Filer cluster60,000 IOPS
Disc Subsystem 60 IOPS per Disc
Result
Each Servercan create a load of 13,000IOPSagainst the storage box (in case enoughdiscs are receivingthis
I/Oload).
This equals a load of about 26,000up to 32,000SAPS@46Cinan active SAP System.
75. How ?
Dynamic Services in a nutshell.
Easy-to-sell-product with big
success on the market.
Preliminary product with a high
degree of automation and
flexibility.
Open Systems Tec Base with
availability of all major
operating systems and
processor platforms.
Network Tec Base with quick
access over MPLS or Internet-
VPN.
Procedures, enabling a high
degree of agility from ordering
to provisioning.
Tools focusing on secure,
shared infrastructures and a
service oriented architecture.
Flexible vendor sourcing and
licensing.
x86 Sun IBM hp
storage
backup
archive
WAN LAN
thirdparty
database
application
appl.
op.
syst.
op.
moni-
toring
cus-
tomer
product
TecBase
preliminary
product
appl.
op.
syst.
op.
moni-
toring
cus-
tomer
sourcing
licensing
OS OS OS OS
Customer Vendor
appl. = application
syst.. = system
op. = operations
toolsprocedures
76. Dynamic Services for SAP® Solutions.
Control: Automation Approach
UserInterface
Orchestratio
n /
technical
Workflows
Administrator
NWAdmin
ACC
Monitoring ServiceCenter…
Delivery Order
Manager
Reporting Delivery&
OperationPortal
Policies OperationsProvisioning
Automation /
device
drivers
Network OS DatabaseData SAP ….
Middle-
ware
HW/SW
infrastructur
e
Cisco…Linux, AIX,Solaris,HP-UX…VMware,Xen…EMC, Netapp…Oracle,MaxDB…Bea
Weblogic,Webshere…
Enhanced
ConfigDB
Asset
Center
CMDB
CMDBInterface
77. DeliveryManager/Operations
GUI
Deployment
ServiceCenter
WorkflowTool
Processing orders
within thelines
Workflow/Automat.
Provisioning
Config Warehouse
AssetCenterExtendedCMDB
Providing information concerning existing assets(necessary for
change orders or Cancellations)
Orderer
SRM@SAP(ModuleSOM)
Order Front-End(OFE)
CO data loading
Changing ordersize basedon
Basis Catalogue
Handing overthe
CO data toSAP@CDS
Afterprovision: Handing overto
SAP@CDS for invoicing
Status replydone
Handing overtheorder
data to Deployment
Dynamic Services for SAP.
Industrialised & Automated Processes
The plan shows the basic orderprocess at T-Systems –from purchasing toprovisioning.
Process optimization andautomation, enabling ahigh degree of agilityfrom ordering toprovisioning.
SAP@CDS (FI/CO)
Screen cams:
FC
COM
Invoice
Data (providing Co-Order)
Adding orderdata
Supportprocesses
andKPIs
ServiceCenter
INM
PRM
CHM
AssetCenter
CFM
ITIL
Confirming status
through theDeM
Verifying & compiling
CSSservice orders
NetworkComputing
Control Storage
78. Portfolio Development
Traceability Matrix
Dynamic Services for SAP - Traceability Matrix
Description of
document
Document
Lead
Where
Used/ Last
Reviewed
By/On
Link / Location of Document Document/PDF
1 Elevator pitch (1) Sales
/Andrew
Clinton (AC)
Reviewed by
AK,AC,PV,SL
Also material in SPOT ON - (https://spot-on.telekom.de/#p=S8cd432de-ebe7-4c67-a614-
5675b8a57465&s=I3F397384-F273-4BE2-B6E1-228611436750&t=c)
UK sharepoint:
http://q4ukldsy112/SiteDirectory/ssm/PnMMDT/Docs/Campaign%20Development%2
0Management/Dynamic%20SAP/Presentations/Customer%20Presentation%20Dynam
ic%20Services%20for%20Infrastructure_112010_EN.ppt
http://q4ukldsy112/SiteDirectory/ssm/PnMMDT/Docs/Campaign%20Development%2
0Management/Dynamic%20SAP/Presentations/2011_e_aofsap_elevator_pitch.ppt
2 White papers (1) Sales/
Andrew
Clinton
Reviewed by
AK,AC,PV,SL
http://download.sczm.t-
systems.de/ContentPool/en/StaticPage/29/46/29466_WhitePaper_Dynamic-Services-
ps.pdf?client=t-systems.com.sg
Also material in SPOT ON - (https://spot-on.telekom.de/#p=S8cd432de-ebe7-4c67-a614-
5675b8a57465&s=I3F397384-F273-4BE2-B6E1-228611436750&t=c)
UK Share point
http://q4ukldsy112/SiteDirectory/ssm/PnMMDT/Docs/Forms/AllItems.aspx?RootFold
er=%2fSiteDirectory%2fssm%2fPnMMDT%2fDocs%2fCampaign%20Development%20
Management%2fDynamic%20SAP%2fWhite%20papers%20%2d%20reference%20mat
erial&FolderCTID=&View=%7b97756054%2dB81F%2d4D29%2d9A4F%2d1F45EE021D
A6%7d
29466_WhitePaper_
Dynamic-Services-ps.pdf
3 Solution outline &
brochure (1)
Sales
/Andrew
Clinton
Reviewed by
AK,AC,PV,SL
Also material in SPOT ON - (https://spot-on.telekom.de/#p=S8cd432de-ebe7-4c67-a614-
5675b8a57465&s=I3F397384-F273-4BE2-B6E1-228611436750&t=c)
UK sharepoint
http://q4ukldsy112/SiteDirectory/ssm/PnMMDT/Docs/Campaign%20Development%2
0Management/Dynamic%20SAP/White%20papers%20-
%20reference%20material/Dynamic%20SAP%20Data%20Sheet_Final.pdf
4 Pre-qualification
material (1)
Sales/
Andrew
Clinton
Reviewed by
AK,AC,PV,SL
UK sharepoint
http://q4ukldsy112/SiteDirectory/ssm/PnMMDT/Docs/Campaign%20Development%2
0Management/Dynamic%20SAP/Campaigns/SAP%20questionnaire%20-%20v1.1.xls
81. Dynamic Services for SAP® Solutions.
Network: Customer Network.
My environment: my operating systems, my servers, my network.
NetworkComputing
Control Storage
82. Dynamic Services for SAP® Solutions.
Computing: Current Server List.
Intel / AMD platform (LinuxSLES10-64) up to 11,520SAPS@46c
HP Proliant DL 385 and 585 G4
FSC Primergy rx300 S5
Itaniumplatform (HP/UX 11.31) up to 12,800SAPS@46c
HP rx6600
Power6 platform (AIX 5.3) up to 9,600SAPS@46c
IBM pSeries p520
single server load
83. Dynamic Services for SAP® Solutions.
Computing: Virtualization.
Intel / AMD platform (LinuxSLES10-64)
VMWare ESX (3.5 and 4.0 , 32-bit and 64-bit support)
Itaniumplatform (HP/UX 11.31)
HP Integrity VM 4.0“
Power6 platform (AIX 5.3)
Advanced Power Virtualization“
84. Dynamic Services for SAP® Solutions.
ADOP-T – AppCom Delivery and Operations Portal
NetworkComputing
Control Storage
85. Dynamic Services for SAP® Solutions.
Network/Storage: Beyond AppCom standards
Ia.
One Appcom “High IO”server acting as DB
server is combined with Appcom standard
components
Appcom “High IO”requires BIS-RDC storage
Appcom “High IO”can handle up to20.000
IO per second
Feasible for Oracle andMaxDB
Upto~40.000 SAPStotal system
performance
NetworkComputing
Control StorageExample Appcom „High IO“with single DB server
SAPSfiguresbasedon4.6c
86. Dynamic Services for SAP® Solutions.
Network/Storage: Beyond AppCom standards
Ib.
Oracle RAC distributes I/O, memory and cpu
demands ofthe database toseveral nodes
SAP central services (message-server and
enqueue-server) arerunning under cluster
control
One Appcom “High IO”node can handle up
to20.000 IOper second
Appcom “High IO”requires BIS-RDC storage
Oracle 10g RAC
Up to~120.000 SAPStotal system
performance
NetworkComputing
Control StorageExample Appcom „High IO“with Oracle 10gRAC
SAPSfiguresbasedon4.6c
Underpinned / supported by …. Transparency (capacity / use / billing )
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TALK CLOUD
20secs
Service not servers = OPEX not capital
Dynamic SAP services DELIVERS the resources to run your application
ESTABLISHED / SECURE / Risk Free
Global platform
Global resources
Global standards
OPEX cost
Thema der Präsentation · Datum
48
Minimal customisation – at OS level etc…
Backup integration / firewall / SAN / LAN integration etc..
Demo of Dynamic Platform
Already racked/stacked
Virtualised
NETWORK
STORAGE
SERVERS
PEOPLE / SKILLS
PROCEDURES
New/increase service as required