Ian Aitchison

Sydney, Australia Australia

Chief Executive Officer at COPC Asia Pacific Inc

Apparel / Fashion

I help organisations throughout the Asia Pacific region improve their Customer Experience related operations through training, consulting and operational certification. Specialties: - Customer Journey Mapping - Retail Network optimisation - Contact Centre optimisation - Digital Channel management and implementation - Back Office / BPO management - Improve customer satisfaction - Reduce operating costs - Increase sales - Make better choices about outsourcing (domestic & international) - Develop and manage RFP process, assess and choose vendors - Develop better internal quality monitoring processes that drive business goals - Bring six sigma to life - Develop your leadership team - Manage...