1. Right to Quality
World Quality Month
November 2012

2. World Class Quality and Our Role
• Write names of three companies that you
think are ‘World Class’ in Quality?
• Why do you think so?

3. Our Role in Quality
• Don’t tolerate poor quality
• Give feedback – raise the voice of Quality
• Deliver good quality to expect the same

4. History of Quality
• Craftsman – barter, pride in work
• Industrial revolution – segregation of work
• Evolution of Japan as a Quality icon
• Other countries adopt Quality
• 1900s – 20-25% rejects in most processes
• 2000s – under 1% rejects!

5. Quality Gurus
• W. Edwards Deming
– 1900-1993
– PDCA and Statistical Quality Control
• J M Juran
– 1904 – 2008
– Pareto Principle and Improvement method
• Kaoru Ishikawa
– 1915-1989
– Fishbone diagram

6. Basic Principles
• Continuous Improvement
• Quality Assurance and Quality Control
• Cost of Quality
• Supplier Quality
• Customer Satisfaction
• Problem Solving
• Process View of Work
• Variation

7. Basic Tools
• Check sheet
• Cause and Effect Diagram
• Histogram
• Pareto
• Scatter diagram
• Stratification
• Control Charts

8. Problem Solving
• Define the problem
• Analyse the problem
• Identify potential solutions
• Select best solutions
• Plan actions
• Implement
• Review

9. 5S
1S – Sort
2S – Set in Order
3S – Shine
4S – Standardise
5S – Shine

10. Kaizen
• Square Watermelon
• Kai = Continuous; Zen = Change for the Better
• Idea based approach to improve every process

11. What can you do?
• Use Problem Solving in school projects
• Use 5 S across the school and home
• Practice 5 Why and Fishbone
• Have Kaizen sessions to improve processes

12. thanks
agstiwari@gmail.com
http://qualityadvantage.blogspot.in/