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❏ Flat structure
❏ Radical transparency
❏ Everyone is decision maker
❏ No manager
❏ Finance / purchase
❏ No job titles
❏ Hiring & firing
13%
ENGAGED
87%OF EMPLOYEE WORLDWIDE ARE NOT ENGAGED AT WORK
$450 - $550
billion
147% ↑
earning
How a deeply troubled unit turned into
a high performing
true self organising
team of teams
“This is the best team I’ve
ever worked with!”
William Feng
NIIT
Consultant
Side-line gigs
Troubled Top 3 things Results
Past failures
‘Extreme’
personalities
Dire external
environment
Team
composition
from hell
High
turnover
Leadership
drama
1.
Genuine,
Deep,
Care of
people
2.
Bring Agile
to life
via problem
solving
3.
Fuel
delivery
with culture
➢ Put people’s personal welfare above the work
➢ Do not give up a person easily for ‘productivity’ gain
➢ Set expectation that we’re going to know each other,
deeply, and really do it
➢ Be courageous to have courageous conversations
1. Genuine, deep, care of people
Whoever tries to keep their life will lose it, and whoever
loses their life will preserve it.
- Luke 17:33
Whoever tries to keep productivity at all cost will lose it, and
whoever keeps people first will gain productivity naturally
- William Feng
1. Genuine, deep, care of people
People is the problem,
people is also the solution!
1. Genuine, deep, care of people
➢ Training is not always necessary
➢ Teach and show when faced with a problem
2. Bring Agile to life via problem solving
➢ Teach and show when faced with a problem
■ Problem example 1 - a total slacker in the team
■ Problem example 2 - not enough creative solutions and ownership
■ Problem example 3 - may build things on wrong assumptions
■ Problem example 4 - team conflicts
2. Bring Agile to life via problem solving
➢ Training is not always necessary
➢ Teach and show when faced with a challenge
➢ Let go, one at a time
2. Bring Agile to life via problem solving
Tell me and I forget, teach me and I
remember, involve me and I learn
- Benjamin Franklin
Give them fish vs. teach them fishing
My job is to get myself out of job
2. Bring Agile to life via problem solving
3. Fuel delivery with culture
Skillset
Decision
Making
Clear
purpose and
success
criteria
Team
ownership
3. Fuel delivery with culture
3. Fuel delivery with culture
3. Fuel delivery with culture
3. Fuel delivery with culture
3. Fuel delivery with culture
3. Fuel delivery with culture
3. Fuel delivery with culture
3. Fuel delivery with culture
3. Fuel delivery with culture
Skillset
Decision
Making
Clear
purpose and
success
criteria
Team
ownership
Culture is real
Culture is in everything
Culture produces lasting results
3. Fuel delivery with culture
0.34
0.84
Sprint 2 Sprint 11
Storypoint/person/day
163% increase!
14
promotions
out of ~50
people
30%
promotion
rate
Attrition
rate was
6%
after the
culture
build
Attrition
rate was
6%
after the
culture
build
Manager-
less
Team
You can do it too!
Choose people
over work,
everytime, care to
their soul
Don’t do it for
them; show,
involve, make
them better than
yourself
Relentlessly hunt
the culture DNA
and transform
from there!

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