This document summarizes an appreciative inquiry into a highly successful agile project. The project was deemed highly successful as the agents using the new system had been using it for years and enjoyed it more than the older application. No defects were reported in the first two days after release. Key lessons included getting feedback from end users, building the thinnest end-to-end slice first and then expanding it, generalizing only when having good specialists, testing every aspect of the system independently, and holding regular story kickoff sessions and retrospectives. A logical architecture with layers and variety of tests were also emphasized.
2. About Us
Chirag
Blog: blog.doshi.info
shi
Twitter: @chiragsdo
mail: chirag@though
tworks.com
Dhava
l
E
Blog: b
log.dosh
Twitter i.info
: @dha
Email: valdos
dhava hi
l@thou
ghtwor
ks .com
4. Highly Successful ?
“
When I stand observing
they have been using it fo
All of the agents using it
the agents using the new
r years.
system, it looks like
”
have told me they enjoy u
and prefer it to the older sing this system
applica>on
Opera&ons Manager on
Day 2 of the release
“
ee n reported but
”
d me NO ! ) defects b
o (yes you hear
Not only have n as been fantas>
c
rs h
the p raise by the use
r
P roject Manage
5. Apprecia(ve Inquiry
Discover
Appreciate
the best of
what is
Dream
Experiment,
Envision
modify,
what might
Do empower,
be
improvise
Co‐construct
what should
be
Design
8. Touchpoints A day at the
Mumbai Call
Centre
Usability test Visit to the
prior to first Edinburgh
release Call Centre
Usability test
Usability Test
with working
with Lo‐Fi
skeletal
prototypes
system
Usability
tests with
HTML
prototypes