Presentation given at RubyConf 2011 by Ben

1. Evented Telephony Application Design
with
Ben Klang
Founder, Mojo Lingo
bklang@mojolingo.com
Twitter/Github: @bklang

2. What is Adhearsion?
•Adhesion you can hear – glueing the voice layer to
the rest of the world.
•Voice Application Development Framework
•Open Source
•Ruby – integrates easily with Rails, but not
dependent
•Platform agnostic – runs anywhere Ruby or Java
(JRuby) does
•Runs small, scales large
•Cloud-Ready

3. Adhearsion Applied
•Call center workflow optimization and integration
•Sales force automation
•Conferencing applications
•Translation services
•IVR
•Polling
•Robo-calling

4. Adhearsion Platforms
2008
2010
2011

5. Adhearsion Architecture

6. But wait...
telephony is HARD right??
Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg

7. Code Sample (comfort
zone)
Don’t Panic

8. Why evented design?

9. Why evented design?
•Telephony needs are well served by evented design

10. Why evented design?
•Telephony needs are well served by evented design
•DTMF key presses

11. Why evented design?
•Telephony needs are well served by evented design
•DTMF key presses
•New call setup/call state transition

12. Why evented design?
•Telephony needs are well served by evented design
•DTMF key presses
•New call setup/call state transition
•Conference or Queue join/leave

13. Why evented design?
•Telephony needs are well served by evented design
•DTMF key presses
•New call setup/call state transition
•Conference or Queue join/leave
•Allows extra logic to execute without interrupting
flow

14. Why evented design?
•Telephony needs are well served by evented design
•DTMF key presses
•New call setup/call state transition
•Conference or Queue join/leave
•Allows extra logic to execute without interrupting
flow
•Process keypresses while on a long blocking call

15. Why evented design?
•Telephony needs are well served by evented design
•DTMF key presses
•New call setup/call state transition
•Conference or Queue join/leave
•Allows extra logic to execute without interrupting
flow
•Process keypresses while on a long blocking call
•React to external events (timer expired, agent
available)

16. Code Demo
Code from this demo:
https://github.com/mojolingo/RubyConf2011

17. adhearsion.com/
ahnconf2011

18. Questions...
http://
mojolingo.com
adhearsion.com @bklang
@Adhearsion bklang@mojolingo.co
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