For years I’ve been performing a mixed role, managing not only Testing but also Technical Support and Documentation for a data product company. These three disciplines – whilst distinct, for me have one strong connection and that is a focus the customer. This might be through communicating with customers directly, or by representing the customer interests within the development process. In this experience report I’ll examine and compare the different means of communicating information, both to and from the customer, that exist across these connected teams. I’ll look at the differences in information sources, media and interfaces involved between each role and the customer, and how these differences present distinct challenges for each role. From looking at examples from my experience I hope to explore the following key points:- – What principles of good communication apply when working in technical documentation and technical support – What anti-patterns in communication I have experienced when working in these other disciplines – If there are any lessons that we might take from these to apply in our testing work – The different information that is readily available to each discipline that we might look to share between teams for mutual benefit