BNI Educational delivered on 23 August 2012 at BNI Boulevard in Melbourne on "Better Body Language".

1. Better body
language

2. What is body language?
Any in-person communication
that is non-verbal
• Facial expressions
• Eye movements
• Gesticulations
• Body posture
• Position to other bodies & objects

3. Body language grammar
• Illustrators
• Regulators
• Barriers
• Adaptors

4. Why is it important?

5. Give me some stats!
According to Professor Albert
Mehrabian, communication is:
• 7% words
• 38% paralinguistic or tonal
• 55% body language

6. We are communicators!
• As salespeople, we rely on our
communication to succeed.
• We need to be experts in
body language.

7. Better body language tips
1. Practice positive body language
• Eye contact
• Arm movement
• Positioning
• Facial expressions
2. Mirror and synchronise
3. Listen, watch and react
4. Beware of body language assumptions
5. Ask a colleague to critique you during a meeting

8. The most important thing
in communication is
hearing what isn't said.
– Peter F. Drucker