Presentation to actkm12

1. Interactions for Impact
The Ultimate KM
Learning and Development Program
Arthur Shelley, Intelligent Answers & OZAN*
actKM Conference, Canberra
24th October 2012
* OZAN is the Organizational Zoo Ambassadors network
An international professional development group collaborating on
application of metaphor to enhance performance outcomes
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
1

2. 3 Conversations that Matter
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
2

3. Warm Up QUIZ
What is in the middle?
What is in the middle?
Perspective and
What is in the middle?
Context Matter!
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use. 3

4. A perspective of KM Education
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use. 4

5. Conversation 1:
What is being done already?
• What KM Education is available and at what level?
• Australia and Globally
• What do we know is being delivered?
• What formats and concepts are being covered?
• Is this optimal and well coordinated?
• What level of involvement do we as a community
have already?
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 5

6. My KM course (1 MBA unit)
Action Learning: Interactive 6. Leveraging Intellectual Assets: Process
experiential approach (andragogy) and Governance
1. Foundations for Business Strategy Tutorial: Case study discussion
Embedding knowledge principles into business 7. Leveraging Intellectual Assets: Culture
practice. Wiki tutorial: create personal profiles. and Structures
Tutorial: Case study discussion
2. Making sense of a rapidly changing
8. Support Tools Help thinking people to be
world Knowledge as the foundation of decision
even more effective.
making and future performance.
9. Reflective Practice. Understanding how
3. Application of knowledge to create value reflection enhances learning.
& who has done this well? 10. Sustained business continuity
Tutorial: Case Study Integrating Knowledge into the Learning
4. Conversations that Matter Organisation. Tutorial: Case Study
Interactive forum in which participants discuss
their individual topic with other students to 11. Making a Difference:
generate dialogue around the links between Capabilities required for “Knowledge
knowledge related topics. Leadership”
5. Back to basics Open Discussion: Review of learning.
Applying theories and approaches to enable 12. Company Knowledge Assessment
improvement. Consulting Group role play, presentation and
Tutorial: Small group discussion report to the “C suite”
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use. 6

7. Conversation 2:
So What? … is this optimal?
• Is this what we believe to be “good” and of value?
• Are we happy with what is on offer?
• Is there a better way forward?
• What impact is this having on the “KM
Profession”?
• Can KM Education be better coordinated by
practicing what we preach?
• Is it possible to “advise” to make more
standardised?
• Is this what we want to happen?
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 7

8. Conversation 3:
Now What? … our influence?
• We, the actKM forum are in a strong position to
comment and influence what is taught and how…
• Do we want to become involved in such matters …
and for what value?
• Who do we need to influence?
• What is the process for this to happen?
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 8

9. Self Commitment
+ Others (behaviours)
+ Action
= Outcomes
© Arthur Shelley 2012 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use. 9

10. Contact
Arthur Shelley
arthur@organizationalzoo.com
FREE behavioural profile
www.organizationalzoo.com/profiler
Insights into behaviours
www.organizationalzoo.com/blog
www.organizationalzoo.com/ZooTube
Consulting and mentoring
www.intelligentanswers.com.au
Ph +61 413 047 408
@Metaphorage
#OrgZoo
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use. 10