Live chat can help dealerships increase website sales by converting more casual shoppers into ready to buy customers. ActivEngage is the leading provider of live chat software and services to the automotive industry.
33. Data
3rd Time Website Site Visitor
Been on Site 10 Minutes
Browsing Certified Lexus RX350’s
Used the Trade-In Calculator
Lives Within 10 Miles of Dealership
As Looked at 5 Other Vehicles
Today we are going to focus on a powerful new lead generation tool for your dealership
Chat leads convert at the same rate as your website if not more
Most instances you can double the amount of leads you can generate from your website by leveraging live chat
Today we are going to focus on a powerful new lead generation tool for your dealership
Chat leads convert at the same rate as your website if not more
Most instances you can double the amount of leads you can generate from your website by leveraging live chat
Today we are going to focus on a powerful new lead generation tool for your dealership
Chat leads convert at the same rate as your website if not more
Most instances you can double the amount of leads you can generate from your website by leveraging live chat
Today we are going to focus on a powerful new lead generation tool for your dealership
Chat leads convert at the same rate as your website if not more
Most instances you can double the amount of leads you can generate from your website by leveraging live chat
Today we are going to focus on a powerful new lead generation tool for your dealership
Chat leads convert at the same rate as your website if not more
Most instances you can double the amount of leads you can generate from your website by leveraging live chat
Today we are going to focus on a powerful new lead generation tool for your dealership
Chat leads convert at the same rate as your website if not more
Most instances you can double the amount of leads you can generate from your website by leveraging live chat
Today we are going to focus on a powerful new lead generation tool for your dealership
Chat leads convert at the same rate as your website if not more
Most instances you can double the amount of leads you can generate from your website by leveraging live chat
Today we are going to focus on a powerful new lead generation tool for your dealership
Chat leads convert at the same rate as your website if not more
Most instances you can double the amount of leads you can generate from your website by leveraging live chat
Today we are going to focus on a powerful new lead generation tool for your dealership
Chat leads convert at the same rate as your website if not more
Most instances you can double the amount of leads you can generate from your website by leveraging live chat
We are going to explore three keys areas of being successful using live chat
Technology
Data
Sales Process
We are going to explore three keys areas of being successful using live chat
Technology
Data
Sales Process
We are going to explore three keys areas of being successful using live chat
Technology
Data
Sales Process
We are going to explore three keys areas of being successful using live chat
Technology
Data
Sales Process
We are going to explore three keys areas of being successful using live chat
Technology
Data
Sales Process
We are going to explore three keys areas of being successful using live chat
Technology
Data
Sales Process
We are going to explore three keys areas of being successful using live chat
Technology
Data
Sales Process
Real-time dashboard
Technology that is feature rich
Two type of technology IM/Enterprise level technology
Focus on the enterprise level
Technology that is feature rich
Two type of technology IM/Enterprise level technology
Focus on the enterprise level
Technology that is feature rich
Two type of technology IM/Enterprise level technology
Focus on the enterprise level
Technology that is feature rich
Two type of technology IM/Enterprise level technology
Focus on the enterprise level
Technology that is feature rich
Two type of technology IM/Enterprise level technology
Focus on the enterprise level
Technology that is feature rich
Two type of technology IM/Enterprise level technology
Focus on the enterprise level
Technology that is feature rich
Two type of technology IM/Enterprise level technology
Focus on the enterprise level
Technology that is feature rich
Two type of technology IM/Enterprise level technology
Focus on the enterprise level
Technology that is feature rich
Two type of technology IM/Enterprise level technology
Focus on the enterprise level
Rich Media Consumer Experience
Test drive video slide out
CRM integration
DMS integration
Mobile chat
Today data is fast becoming the new commodity some say it will be worth
more than oil. I like to think as data as the new soil of successful ecommerce.
Today data is fast becoming the new commodity some say it will be worth
more than oil. I like to think as data as the new soil of successful ecommerce.
Today data is fast becoming the new commodity some say it will be worth
more than oil. I like to think as data as the new soil of successful ecommerce.
When people are having chat conversations
While at work and also to avoid corporate email servers or monitored phones
Profile Shoppers
have an image of a person fading into perspective a
Data allow you to deliver the right message
Data allow you to deliver the right message
Data allow you to deliver the right message
Delivering the right message at just the right time during the shoppers experience
Pictures of dealership personnel is a potential liability for the dealership. Right of use
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
benchmark data 6 seconds or less 9 minutes or more for an effective chat conversation
Demonstrate the A/B Closing method with cards
keep them on a path that will result in an action
Follow up call, Email or an in showroom visit
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Create conversations with shoppers
Use Power words
Move from sales mentality to a customer service mentality
Customize your follow up and remove chats from your automated follow up schedule
Consumers abandon 60% of all online forms before they hit “Submit”
52% want human assistance online to validate their decision
Call to action slide.
1. Ensure you have the best technology
2. Turn Data into a tool to manage and grow your online business
3. Change your process to improve your results