Presentation given at HP Software Universe 2010, Washington D.C.

1. Maximizing supply-chain efficiency with HP Business Availability Center for Supply Chain Applications Andrew Cornwall Sr. Enterprise Management Consultant Idhasoft

3. Idhasoft serves major industry verticals in consumer goods, retail, manufacturing, telecommunications, healthcare and financial services. The company has over a 1000 associates worldwide and 1200 customers.

5. Supply Chain Services Overview Idhasoft is an end-to-end business solutions provider that believes supply chains are best operated from the customer’s perspective. This means achieving optimal business performance vs. single dimension supply chain efficiency. Customer preference and demand must be balanced with supply efficiency, flexibility, and adaptability to deliver maximum return to shareholders and stakeholders. Idhasoft supply chain solutions can help you design the right strategy, build optimal processes, and implement strong technology to grow your sales channels and expand profit margins. Idhasoft delivers value through world class solution practices that are proven leaders in their markets united by a common passion for supply chain excellence.

6. Our Supply Chain Services Warehouse Engineering / Design Warehouse Process Improvement Designing the warehouse Layout, Storage System, Material Handling Systems Warehouse process study to improve the warehouse efficiency and effectiveness. Setting up KPI. IT strategy & Package Selection Defining the IT strategy keeping in view of existing systems, future business & IT requirements. Evaluating the WMS packages & Fitment analysis Package Implementation Application Migration / Upgrade WMS package Configuration, implementation & Roll out to achieve the business objectives. Application Development Support & Maintenance Upgrading the applications from one version to the other. Also helping customers to migrate from one WMS packaged solution to other Packaged solution Integration & Customization Design, develop and implementation of customized Warehouse Management solutions Integration of WMS with other ERP / Legacy applications. Customization of WMS applications. Post production Technical & Functional support, Application maintenance and help desk

7. Sample Customers 6 Vertical focus Big Box Retailers Department Store Retailers Specialty Retailers On-Line Retailers Consumer Goods Apparel Grocery / Food Represent core focus verticals for the Supply Chain Business Unit

8. Supply Chain Challenges Supply Chain execution software like Manhattan Associates WMOS and SAP EWM are great at managing operations, but key information is not readily available in one place. Efficient warehouse management is a competitive advantage and directly impacts the bottom line. For many retailers the supply chain IS the business. In the warehouse time is money and problems need to be resolved fast.

10. Senior managers need to understand how the business is performing.

11. Warehouse supervisors need to correct problems before they impact the bottom line.

12. Line workers need easy access to data and reports.

13. IT needs to manage the software.

15. Supply Chain database is queried to obtain key metrics like:

16. Cases received per day

17. Pick ticket picking status

18. Un-weighed cartons in shipping

19. Key warehouse systems are monitored:

20. Wireless access points

21. Printers

22. Warehouse Management software interfaces

25. IT can proactively manage the software and infrastructure.

26. Management dashboard provides quick access to key metrics (KPIs)

27. Reporting is built in to the solution to help drive efficiency in the warehouse.

29. Discovery and Dependency Mapping

30. System Availability Management

31. Custom Data Collection

32. Business Process Monitoring

33. Dashboards

35. Service Level Management

36. Topology Views

37. Alert Notifications

38. Web-based AdministrationUniversal CMDB 13 August 11, 2008

39. Top to bottom and end to end Automated mapping of what you have and how it relates B2B Ordering CSO Accounting Business Process Model Retail store Accountspayable_app Customer support_app Shipping_app Accounts receivable_app Order_app Layer 2-7 of the OSI Model Physical Data Center

40. Impact analysis Reporting (Change, comparison, gold masters, statistical, etc.) Administration Act Network map Application Software map Composite application map Map Web Services based SDK TQL – Smart Mapping Repository Federation Other repositories Knowledge Modules (SAP, Siebel, Custom applications, etc.) Model Topological data model Change tracking Enrichment Impact rules Reconciliation HOST/NETWORK SOFTWARE BUSINESS APPLICATIONS Other discovery sources Discover Security • Authentication • Alerts/Notification • Scheduler HP Universal CMDB & Application Mapping How it works STORAGE

41. Discovery and Dependency Mapping

42. Discovery of WMOS

44. Used to monitor infrastructure, applications, or to collect custom data from WMOS

45. Tightly integrated with Discovery and Dependency Mapping via the monitor deployment wizard

46. Agent-less monitoring

48. System Availability Management and the Monitor Deployment Wizard

49. System Availability Management and the Monitor Deployment Wizard

51. Queries are run through SiteScope

52. Integration with BAC creates associated configuration items (CI) and Key Performance Indicator (KPI) assignment

53. Custom topology views are created on the fly

55. Based on HP Loadrunner technology

56. Existing test scripts can be reused

57. POC implementation logs in to WMOS front end, runs a query, and exits

59. Business Process Monitoring

61. Much deeper level of functionality and configuration than MyBSM portal

62. Allows unlimited options for manipulating data through views and hierarchies

65. Alerts can trigger notification via multiple methods including pager, email, text message, etc.

66. Can be integrated with existing trouble ticketing solutions

67. Alerts can be used to trigger automated corrective response such as running a script or restarting a service

69. Allows execution of reports against WMOS database (or others)

70. Extremely flexible

71. Integrated with BAC to allow contextual report launching

74. Includes many portlets for presenting BAC data

75. Allows for the inclusion of other JSR-168 compliant portlets

77. To learn more on this topic, and to connect with your peers after the conference, visit the HP Software Solutions Community: www.hp.com/go/swcommunity