Optimise-GB provides you with a presentation on how to communicate company missions, visions, project status / updates to employees far and wide. Have you ever heard people say, I did not know that? No one told me? What happens to those people? Do they feel outside the communication loop? Isolated? The purpose of communication is to keep people informed, energised and consciously contributing towards the same goals. This presentation shows how you can communicate with employees at all levels and any location. If you have any questions on simon@optimise-gb.com and visit www.optimise-gb.com for more details. Many thanks Simon Misiewicz

1. Communicating strategic missions, vision, project progress and celebrate success Optimise- GB

2. Effective Communication Optimise- GB Companies will always be successful if there is a vision, direction, a plan of attack, have capable and knowledgeable people, engaging suppliers...right??? What if the people devising the vision and strategies never tells anyone? What if the communication is unclear, limited, confusing?

3. Knowledge Base Communication is a process whereby information is channelled by a sender to a receiver via some medium. The receiver then decodes (Noise) the message and gives the sender a feedback. Optimise- GB

5. Types of communication Optimise- GB Woven: W ritten O ral V isual E lectronic N on-verbal

6. Communicate using: - Focus groups - Management meetings - Intranet - Use walls to communicate vision and results - Feedback boxes to generate new ideas - Newsletters - Build into employee appraisals Types of communication

9. Communication: Talking and listening Optimise- GB There are two types of people in the scenario of communication: Senders (Talkers) and Receivers (Listeners) Why does communication sometimes lead to friction, unrest, disagreement, conflict?

10. Communication: Talking and listening Optimise- GB Most people wish to talk, to get their opinions heard, to get it off their chest... If two people are talking at the same time....who is listening? This is also known as the monologue of the deaf, because no one is really listening

11. Written, Visual & Electronic communication Optimise- GB Birds standing on a rugby post: WWWWWH Who is the communication aimed at? Get the right people involved. Why is the communication being sent? What is being communicated? When should the communication be sent? Where should the communication be sent and where from? How should the communication be sent?

12. Written, Visual & Electronic communication Optimise- GB SMART communication Be specific with your communication, is the subject, content and context clear? Can the subject and requirements be measured in terms of time, cost, quality, size etc Has the requirements, needs or context of the subject been agreed , if not or if it s contentious follow up with a phone call Are any needs or requirements based in the communication realistic ? Is the communication timely , are the needs or requirements requested within a time scale?

13. Written, Visual & Electronic communication Do - Be informative - Be factual - Clear and concise - Positive in communication Don't - Be contentious - Falsify information - Be negative - Never write an email in anger (sleep on it) - Put facts that are disputable without a follow up Optimise- GB

17. Use formal and informal networks Leader Super Users Business Leaders can formally communicate with project managers, department heads and other directors. However, formal networks are not as effective as informal networks. People deal with people. The more that you can sell an idea to people that are excellent networkers the far greater chances of your communication lands with the majority of employees in a positive light

18. Use formal and informal networks Leader Super Users Business Communicate Communicate Communicate Communicate Communicate Communicate

19. Leaders may bring about change but.... ...may not be able to communicate with everyone themselves ...build trust fast enough with the business to bring about change ...answer all the queries that people in the business may have ...deal with all the business risks and issues at the low level ...Identify the key resistors to change ...Understand every aspect of the business Use formal and informal networks

20. Super Users can help with... ...Translating strategic communication to departmental ...Interface / implement change within their own department ...Be an advocate for change ...Be the contact point for issues that would not normally surface ...Identify resistors to change and coach the transition informally Remember that informal networks work more effectively than formal ones Use formal and informal networks