This register has been made available by ACA to ensure members of the public impacted on by the recent floods throughout Australia have easy access to a cost free professional counselling service. Anyone wishing to speak to a counsellor in relation to being affected by the flood disaster in any way can use the register to contact a counsellor for emotional support in their state.

1. Australian Flood Phone Counselling Services Register
Please read this document before using the register for the first time
Welcome to the ACA Flood Phone Counselling Services Register. This register has been made available by ACA to ensure
members of the public impacted on by the recent floods throughout Australia have easy access to a cost free professional
counselling service. Anyone wishing to speak to a counsellor in relation to being affected by the flood disaster in any way
can use the register to contact a counsellor for emotional support in their state.
ACA would like to acknowledge that these counsellors have donated their time and services as their contribution to helping
all those impacted on by the floods. ACA also sends its sincere condolences to all those who have lost family and friends in
the floods and a speedy recovery to those injured. ACA would also like to acknowledge the contributions of all the
Emergency Services personnel who responded to the flood disaster. We hope this service is of some help to all those
impacted on by floods in any way.
Service Providers: All the counsellors who have offered their services free of charge to the Australian community in
relation to the flood disaster are formally trained and registered with their appropriate professional bodies and/or state

2. registration boards. They also have the appropriate training and qualifications to offer help to those who are suffering from
emotional issues that are related to trauma, grief and/or loss.
The register outlines the times and days the counsellors are available for you, please do not ring outside of these
times.
Note: This is a free phone counselling service however your contracted phone service provider fees will still be
relevant.
Confidentiality: Counsellors are bound to rules of confidentiality as outlined in the code of conduct of their registering
body. In essence counsellors are not bound by confidentiality if a client:
1. Indicates they are going to self harm or harm others, and/or
2. Indicates they are going to commit or engage in an illegal act.
For further information on confidentiality issues you should discuss this with the counsellor prior to engaging in the
counselling process.
Counselling is a proven effective way of dealing with exposure to a crisis or trauma, particularly as a form of early
intervention. Therapeutical counselling is a formal process that is provided by trained registered counselling professionals.
These professionals can come from various backgrounds such a social work, psychology, psychotherapy or counselling.
However they are all trained to provide therapeutical counselling services. Therapeutical counselling is non invasive and
drug free.

3. Trauma Symptoms: Anyone suffering from trauma may display some of the following symptoms or reactions;
Problems sleeping
Loss of appetite
Anger and or feelings of injustice
Changes to behaviour
Hyper vigilance
Flash backs or recurring dreams
Feelings of guilt
Inappropriately and continually refer to the event
Emotional numbness
Retreating within ones self
It is normal for humans to react to trauma or a crisis in this way, displaying one or several of these symptoms is normal and
is to be expected. Counselling can help you to work through these issues minimising their impact.
Severe or acute cases of trauma (when symptoms persist for more than several weeks and interfere with normal functioning)
may require management through psychological services available through the Better Access Initiative. For further
information on this scheme see your GP.
Trauma can develop into a chronic condition if symptoms persist over time. This is why early intervention should be sought
immediately if symptoms occur.

4. It is highly unadvisable for anyone suffering from trauma or trauma related issues to self medicate with prescription
medication, alcohol or illicit drugs. Seek professional advice from a mental health professional or GP if you believe
you need pharmaceutical interventions.
How you can help someone who has experienced a traumatic event.
Remain calm and reassuring. We all need a rock sometime in our lives.
Listen to what they have to say and do not respond inappropriately with comments such as “get over it” or “time will
heal”. Sometimes the best response is nothing, especially if you cannot relate to the situation, or just hold the person
if appropriate.
Normalise the person’s feelings. Acknowledge that what they are going through is normal in light of their experience.
Promote strategies suggested by the counsellor or positive coping skills.
Remind the person of their strengths and focus on positive aspects of their personality.
Encourage the person to talk about their feelings however it is not advisable to ask or encourage victims to verbally
relive the experience. They may or may not do this in their own time and that is OK either way.
If the person is going to inspect the damage caused to their home by the flood accompany them or organise for
someone to accompany them to provide support.
Children:
The best way to help children is too simply listen to them in a non judgmental manner remembering they will process
a trauma or crisis differently to adults.
Constantly reassure them they are safe.
Be honest in your responses.
Supervise their exposure to the media and minimise exposure to graphic descriptions or scenes of devastation and/or
loss of life.
Ask them how they are feeling about what they are experiencing.

5. Discuss in an open manner with children what they have seen and heard.
Do not leave children unsupervised in front of television or to the radio whilst there is a high volume of information
being disseminated about the disaster.
Don’t forget children need lots of hugs in times of crisis.
Complaints: If for any reason you are unsatisfied with the service you receive from a provider or have any questions in
regards to the counselling process please ring ACA on 1300 784 333. Services by providers are only available in Australia.
Currently the Federal government does not acknowledge counselling services through Medicare rebates. If you wish to
know more about our lobbying efforts to receive government recognition of professional counselling services delivered by
registered counsellors please contact ACA.
For further information on this register, please contact the Australian Counselling Association on 1300 784 333 or
email aca@theaca.net.au

6. Flood Disaster Phone Counselling Services Register
Association
Registered Registratio
Name With State n Number Contact Number Day/Time Available
Elise Barassi ACA VIC #8936 0415 871 454 Tues Thurs 10am - 2pm
Jennifer Beevors ACA NSW #9248 0429 808 380 Mon to Fri 7pm - 10pm
Cyan von Gija ACA NSW #8250 02 8096 7049 Mon 7am - 9am Fri 7pm - 9pm Sat 10am - 4pm
07 5443 7626 Or
Shirley Cornish ACA QLD #4474 0488 437 626 Wed to Thur 3pm - 5pm
02 8090 4122 Or
Toni Langford ACA NSW #5641 0414 718 338 Mon to Thur 8am - 8pm Sat 9am - 2pm
08 9256 3663 Or
Merrilyn Hughes ACA WA #6853 0417 183 897 Mon - Sun 6am - 10am (WA Time)
03 9355 9987 Or
Melanye Dolan ACA VIC #8631 0433 830 008 Mon - Sat 5pm - 12am Sun 8am - 11pm
Oria Massa ACA VIC #5958 0419 388 247 Mon to Tues 11am - 3pm Sun 11am - 3pm
07 3805 8844 Or
Sharon Kean ACA QLD #8950 0408 614 566 Mon to Fri 6pm - 10pm
John Dallimore ACA WA #3452 0437 087 119 Mon to Fri 9am - 7pm Western Standard Time

7. Boyo Barter ACA QLD #4434 0421 575 446 Tues Wed Fri 9am - 7pm
03 5775 1052 Or
Marie Hogarth ACA VIC #4128 0433 476 005 Mon Tues Thur Sun 7pm - 9:30pm
02 4869 4659 Or
Suzanne Butz ACA NSW #6313 0412 555 141 Mon to Fri 7am - 9pm (Daylight saving time)
Glenda 02 9999 4517 Or Sat to Tues 8am - 1pm (Mob) Wed to Fri 10am - 3pm (Lan or
Clementson ACA NSW #8423 0424 022 441 Mob)
Alison Lalieu ACA QLD #8903 0413 997 495 Mon to Tues 5pm - 7pm
Julie Chesworth ACA NSW #5654 0417 244 991 Mon to Sun 8am - 9pm
Anne Meredith
Brown ACA NSW #9219 0428 221 854 Mon to Tues 7pm - 9pm
Roger Perry ACA NSW #8912 02 9802 1829 Mon 12pm - 6pm
Pamela Nair ACA QLD #2671 07 3711 3273 Mon to Fri 5pm - 7pm Sat 8am - 12pm
Meredith Matthews ACA SA #4791 0439 506 346 Mon 7pm - 9pm Sat 7pm - 9pm
Adrian Adair ACA NSW #5379 0414 813 461 Mon 7pm - 9pm Wed 7pm - 9pm
Leta McDonald ACA QLD #8134 0415 766 145 Mon 7pm - 9pm
Anne Jackson ACA VIC #8254 0402 300 784 Mon Tues Wed Fri Sat Sun (Any time)
Diane Viola ACA QLD #5374 0417 683 007 Mon 8am - 10am Tues 8am - 10am
Maurice Kingston ACA QLD #8574 0427 378 522 Mon to Fri 5pm - 9pm Sat 9am - 5pm
Jeannette
Kingston ACA QLD #8575 0427 378 522 Mon to Sat 9am - 9pm

8. 07 3206 7855 Or
Frances Taylor ACA QLD #1630 0415 959 267 Tues Wed Fri 7am - 5pm
02 9476 3552 Or
Sandra Sweetman ACA NSW #5766 0402 409 996 Mon to Tues 8am - 9pm Sat 9 am - 3pm
Danny Lewis ACA NSW #8656 02 4384 4583 Mon to Thur 7pm - 9pm
Kate Macnamara ACA NSW #3432 02 6043 1232 Mon to Fri 7pm - 9pm
Annette Coulter PACFA NSW #21325 0408 822 080 Wed to Fri 1pm - 3pm
Mon 7am - 11pm Tue 6pm - 12pm Wed 7am - 11pm Thurs
Sandra Schneider ACA SA #9450 08 8824 2280 1pm - 11pm Fri 7am - 5pm Sat 7am - 5pm
Caroline McNalley ACA NSW #8919 02 4302 1649 Tues 10am - 9pm Wed 12pm - 9pm
David Hamilton ACA QLD #3031 07 3807 7355 Mon to Fri 9am - 4pm
Gold Newland ACA WA #3751 0407 365 925 Mon to Wed 6pm - 9pm (WA Time)
Helen Fuller ACA SA #6561 08 8269 5784 Mon to Fri 12pm - 2pm
Colette Naehu-
Faivre ACA QLD #6823 07 5596 5082 Mon to Fri 6:30am - 8:30am Tues to Thur 6:30pm - 8pm
Judy Clarke ACA QLD #8556 07 5564 1809 Tues to Wed 8am - 10am
Tracy-ann Cerff ACA NSW #8642 0488 737 363 Tue 11am - 2pm Sun Tues Thur 7pm - 12am
Suz Gavran ACA NSW #9189 02 9948 3244 Mon to Tues 10am - 2pm
Ron Cruickshank ACA TAS #5773 03 6288 1470 Mon to Sun 9am - 8pm
Dawn Mead ACA QLD #4752 0409 420 371 Mon Tues 7pm - 9pm Thur Fri 9am - 5pm
02 6026 6141 Or
Gwen Lavis ACA NSW #5770 0428 440 677 Mon to Fri 8am - 11am

9. Marcia Latta ACA QLD #5567 0413 667 139 Tues 12pm - 3pm Wed 9am - 3pm Fri 9am - 3pm
Janet Bitschine ACA QLD #9029 07 3289 4298 Mon Tues Wed 7pm - 8pm Fri Sat 9pm - 11:30pm
07 4093 8260 Or
Jenifer Jensen ACA QLD #6401 0414 262 040 Mon to Fri 8pm 11pm Sat to Sun
Sharon-Lee Such ACA QLD #8422 0411 046 242 Mon to Sun 2pm - 9pm
02 4272 5103 Or
Julie Bryant ACA NSW #6476 0408 977 991 Tues & Thurs 9am - 12pm (QLD Time)
07 3720 0107 Or
Penny Carroll ACA QLD #5341 0419 709 437 Mon to Fri 7pm - 9pm
Anne Winning ACA QLD #6798 07 5485 2873 Mon Wed Thurs 6:30pm - 8:30pm
Kama Frankling ACA QLD #8937 0449 947 320 Mon Tues Thurs Sat 4pm - 6pm
02 9904 1746 Or
Myra Wedell ACA NSW #4802 0416 116 790 Mon 7pm - 9pm
Alison Williams ACA QLD #5713 0422 974 042 Mon 9am - 1pm Wed 9am - 1pm Fri 9am - 5pm
John Arber CAPAV VIC 154 0418 720 176 Mon Thurs 7pm - 9pm Sat 2pm - 9pm
08 8944 6565 Or
Rian Rombouts ACA NT #4178 0435 547 617 Tues Wed Thurs 5pm - 7pm Sat Sun 10am - 3pm
Michael Shea ACA QLD #8316 0433 138 669 Mon to Fri 6pm - 9pm Sat to Sun 7am - 9pm
08 8242 1783 Or
Pame Price ACA SA #2511 0419 038 434 Wed 10am - 12pm Thurs 1pm - 3pm
Gerlinde Bothin CAPAV VIC 152 0438 022 508 Thurs 7pm - 9pm
03 9852 4338 Or
Mia Spizzica ACA VIC #8536 0400 200 235 Mon to Sun 7am - 9pm

10. Ellen Teveluwe ACA QLD #8990 0421 604 931 Tues Thurs 5pm - 9pm
Marta Bevilacqua ACA NSW #5100 02 4625 7050 Mon Thurs 11am - 3pm
Cliff Parker ACA NSW #5768 0416 153 630 Mon to Thurs 7pm - 9:30pm
Anita Clara ACA SA #8943 0417 828 882 Mon 10 am - 5pm Fri 10am - 7pm
Carolyn Hamlyn ACA QLD #9376 0439 701 444 Mon to Wed 10am - 12pm
03 6340 2928 or
Jane Oakley-Lohm ACA TAS #4770 0438 681 390 Tues 7pm - 9pm Thurs 7pm - 9pm
Linda Walsh ACA NSW #6173 0417 937 725 Mon to Wed 9am - 3pm
Robyn Sheptooha ACA QLD #4392 0412 755 668 Tues 2:30pm - 7:30pm
Debra Warburton ACA QLD #1207 07 3857 7207 Tues to Sat 7pm - 10pm
Warren Holland ACA VIC #9146 0410 057 148 Mon to Fri 8:30am - 5pm Sat 8:30am - 2pm
07 3388 0197 Or
Bill Sydney ACA QLD #9083 0411 821 755 Tues Thurs Fri 11am - 3pm Mon Tues Thurs 7pm - 10pm
Rachael Flanagan ACA NSW #8964 0405 136 153 Wed 9 am - 3pm
03 9318 0995 Or
Josie Rowland ACA VIC #8220 0409 847 787 Mon to Wed 7pm - 9pm
Mandy Waring ACA NSW #4061 0427 327 381 Mon Tues Wed Fri Sat Sun 7pm - 9pm
Grahame Smith ACA NSW #3978 02 6573 2340 Mon to Tues 6pm - 8pm
Maria Moscatelli ACA VIC #9145 0416 106 265 Wed 12pm - 2pm Fri 12pm - 2pm
Created on 18/1/2011 10:14 am C:Documents and SettingsAdminDesktopAustralian Flood Phone Counselling Services Register 01182011.doc