Zultys 55i Training Presentation

Zultys 55i Training
Basic Phone Functions

The Brookfield Group
presentation for

Indianapolis Gastroenterology and Hepatology

Copyright ©2012 The Brookfield Group & Indianapolis Gastroenterology and Hepatatology. All rights reserved.

Index

Phone Function Slide #
Place Call 4
End Call 5
Redial 6
Add User to Conference Call 7
Leave Conference Call 8
Remove User from Conference Call 9
Hold and Pickup 10
Transfer Call: Part 1 11
Transfer Call: Part 2 12
Send Incoming Call to Voicemail 13
Mute Your End 14
Forward Call 15
Add Phone # to Directory 16
Place Call Using Directory 17
Voicemail Access 18
Set Voicemail Up 19


Introduction

Before Beginning, Understand:
 Multiple methods of performing many of this phone‟s functions
 This tutorial covers the most convenient and used methods
 When dialing a number for any reason (normal dial, conference add, transfer, etc.), you may dial
either a full phone number (i.e. 555-5555) or the local extension of a phone within your office
(i.e. 4002)
 when dialing a number for any reason (normal dial, conference add, transfer, etc.), the
“Backspace” and “Cancel” options will appear as two of the different soft keys, but in different
positions depending on the function being performed
 Pressing the “Backspace” key will delete one number at a time from the number you are
currently dialing
 Pressing the “Cancel” key will cancel the function that you are currently attempting to perform
and return you to the previous menu
 For instance, if you are in the process of entering a number that you wish to add to your
conference call and you press cancel, you will return to the previous menu and the
other user(s) connected to the conference call or pending conference call will be
removed from the “hold” state and placed back into the “picked-up” state


Place Call

To place either an internal or external call:

1. Lift receiver or press
“Speaker/Headset” button
1
2. Dial desired external # or
internal extension 1

3. Wait 3 seconds for call to
begin OR press “Dial” button
3
to begin call immediately


End Call

No matter how you answer a call, you can end it by performing any of the
following actions:

 Hang the phone up on the cradle (be sure that the earpiece depresses
the button in the well of the cradle)

 Press the “Goodbye” button 

 Press the “Drop” button





Redial

To redial a # previously called or received:

1. Lift receiver or press
“Speaker/Headset” button
1
2. Press “Redial” button
a. Optional: Press the “Up Arrow” or 3

“Down Arrow” buttons to browse
2a
available past numbers
2
3. Press “Dial” button


Add Users to Conference Call

To add users to a conference call while already connected to another phone #:

1. Press the “Conf” button
2. Enter the phone number that you wish to
add to the conference call 3 2
1
a. Optional: Press the “Redial”
2a
button and use the arrow buttons 2a
to locate the number that you wish
to call, as described in the “Redial”
section of this tutorial
3. Press the “Dial” button
4
4. Once connected to the user at the
number you just dialed, press the “Conf”
button to connect all three numbers


Leave Conference Call

You can disconnect yourself from a conference call by performing any of the
following actions:

 Hang the phone up on the cradle (be sure that the earpiece depresses
the button in the well of the cradle)

 Press the “Goodbye” button 
 Press the “Leave” button





Remove User From Conference Call

You can disconnect another number connected to a conference call by
performing the following actions:

1. Use the arrow keys to select the number that you wish to disconnect
from the conference call
2. Press the “Drop” button

2

1


Hold and Pickup

Hold and Pickup Basics

1. You can place a call on hold by pressing the “Hold” button
2. You can return to the held call by pressing the “Pickup” button

2

1


Transfer Call: Part 1

IF you want to speak with the person to whom you are transferring the call:
1. Press the “Xfer” button (this will place the
currently-connected phone # on hold)
2. Enter the phone number that you wish to add to
the conference call 2
a. Optional: Press the “Redial” button and 3
1
use the arrow buttons to locate the
number that you wish to call, as described 2a
2a
in the “Redial” section of this tutorial
3. Press the “Dial” button
4. Speak with the user at the transfer # 6
5. When ready to connect the two users, press, the
“Xfer” button
5
6. You may now hang the receiver up
a. No further action is necessary after
pressing “Xfer” in step 5 if you were on
speaker

Transfer Call: Part 2

IF you want to simply transfer the current call to another number without
speaking to the user on the end of the number to which you are transferring it,
then you can perform the following actions (note that this option is not available
if you use the redial function to locate the # to connect to):
1. Press the “Xfer” button (this will place
the currently-connected phone # on
hold) 1
2. Enter the phone number that you wish
to add to the conference call
3. Press the “Xfer” button
4. You may now hang the receiver up
a. No further action is necessary 2
3
after pressing “Xfer” in step 3 if
you were on speaker


Send Incoming Call to Voicemail

To send an incoming call directly to voicemail:

 When the phone rings, press the “Goodbye” button




Mute Your End

To mute your end:

 press the “Mute” button




Forward Call

To set call forwarding up, perform the following actions:
1. Press the “Options” button
2. While option 1 is selected, press the “Right”
arrow button
3. Use the “Up” and “Down” arrow buttons to
select the type of call forwarding that you want
to set up
4. While the option corresponding to the type of
1 2 34
call forwarding that you want to set up is
selected, press the “Right” button
5. While the “State” option is selected, press the
“Right” arrow button to set the state to “On”
6. Press the “Down” arrow button to select the 8
“Number” option 6 5
7
7. Enter the number to which you want the
selected type of calls to be forwarded
8. Press the “Done” button


Add Phone # to Directory

To add a phone # to your phone’s directory:

1. Press the “Directory” button
2. Press the “Add New” button
3. Enter the name associated with the phone
1 3
# that you wish to add
2
a. Note that you may press the button that
says either “123,” “abc,” or “ABC” in
order to change the type of characters 6 5
available for entry 4
4. Press the “Down” arrow button
5. Enter the phone # that you wish to add
6. Press the “Save” button


Place Call Using Directory

To place a call from your phone directory:

1. Press the “Directory” button
2. Use the “Up” and “Down”
1
arrow buttons to select the
number that you wish to call
3. Press the “Dial” button to call 3

from speaker, or lift the
2
receiver to call from the
receiver


Voicemail Access

To gain access to your voicemail box:

1. Press the “Voicemail” button
2. Enter your voicemail password 1
(default: “1234”) + „#‟
3. If asked for your mailbox #,
enter your extension number
(i.e. “4002”)


Set Voicemail Up

To set your voicemail box up:

1. follow the steps in the “Voicemail access” section of this tutorial
2. Follow the directions issued by the phone robot lady


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