Zultys 53e Training Presentation

Zultys 53e Training
Basic Phone Functions

The Brookfield Group
presentation for

Indianapolis Gastroenterology and Hepatology

Copyright ©2012 The Brookfield Group & Indianapolis Gastroenterology and Hepatatology. All rights reserved.

Index

Phone Function Slide #
Place Call 4
End Call 5
Redial 6
Add User to Conference Call 7
Leave Conference Call 8
Remove User from Conference Call 9
Hold and Pickup 10
Transfer Call: Part 1 11
Transfer Call: Part 2 12
Send Incoming Call to Voicemail 13
Mute Your End 14
Forward Call: Part 1 15
Place Call Using Directory 18
Voicemail Access 19
Set Voicemail Up 20


Introduction

Before Beginning, Understand:
 Multiple methods of performing many of this phone‟s functions
 This tutorial covers the most convenient and used methods
 When dialing a number for any reason (normal dial, conference add, transfer, etc.), you may dial
either a full phone number (i.e. 555-5555) or the local extension of a phone within your office
(i.e. 4002)


Place Call

To place either an internal or external call:

1. Lift receiver or press
“Speaker” button

2. Dial desired external # or
internal extension 1
3
3. Wait 3 seconds for call to
begin OR press “Right” arrow
2
button to begin call
1
immediately


End Call

No matter how you answer a call, you can end it by performing any of the
following actions:

 Hang the phone up on the cradle (be sure that the earpiece depresses
the button in the well of the cradle)

 Press the “Goodbye” button 




Redial

To redial a # previously called or received:

1. Lift receiver or press
“Speaker/Headset” button
1
2. Press “Redial” button
a. Optional: Press the “Up
Arrow” or “Down Arrow”
2a
buttons to browse available 2,3
past numbers
3. Press the “Redial” button again 1


Add Users to Conference Call

To add users to a conference call while already connected to another phone #:

1. Press the “Conf” button
2. Enter the phone number that you wish to
add to the conference call
a. Optional: Press the “Redial”
1
button and use the arrow buttons
to locate the number that you wish
to call, as described in the “Redial”
section of this tutorial
3. Press the “Right” arrow button 3
2a 4
4. Once connected to the user at the
2
number you just dialed, press the “Conf”
button to connect all three numbers


Leave Conference Call

You can disconnect yourself from a conference call by performing any of the
following actions:

 Hang the phone up on the
cradle (be sure that the

earpiece depresses the button
in the well of the cradle)

 Press the “Goodbye” button 

 Press the “Left” arrow button
(Leave)


Remove User From Conference Call

You can disconnect another number connected to a conference call by
performing the following actions:

1. Use the arrow keys to select
the number that you wish to
disconnect from the
conference call
1 2
2. Press the “Right” arrow button
(Drop)


Hold and Pickup

Hold and Pickup Basics

1. You can place a call on hold
by pressing the “Hold” button
2. You can return to the held call
by pressing either the “Hold”
button, again, or pressing the
1,2
“Line” button associated with
the line that‟s being used to 2
hold the call (i.e. “Line 1”)


Transfer Call: Part 1

IF you want to speak with the person to whom you are transferring the call:
1. Press the “Transfer” button (this will place the
currently-connected phone # on hold)
2. Enter the phone number that you wish to add to
the conference call 1
a. Optional: Press the “Redial” button and
use the arrow buttons to locate the
number that you wish to call, as described
in the “Redial” section of this tutorial
2a 3
3. Press the “Right” arrow button (Dial) 2 5
4. Speak with the user at the transfer #
5. When ready to connect the two users, press, the
“Transfer” button
6. You may now hang the receiver up
a. No further action is necessary after
pressing “Transfer” in step 5 if you were
on speaker

Transfer Call: Part 2

IF you want to simply transfer the current call to another number without
speaking to the user on the end of the number to which you are transferring
it, then you can perform the following actions (note that this option is not
available if you use the redial function to locate the # to connect to):
1. Press the “Transfer” button (this will
place the currently-connected phone #
on hold)
2. Enter the phone number that you wish
1 2 3
to add to the conference call
3. Press the “Transfer” button
4. You may now hang the receiver up
a. No further action is necessary
after pressing “Transfer” in step
3 if you were on speaker


Send Incoming Call to Voicemail

To send an incoming call directly to voicemail:

 When the phone rings, press the “Goodbye” button




Mute Your End

To mute your end:

 press the “Mute” button



Forward Call: Part 1

To set call forwarding up, perform the following actions:

1. Press the “Options” button
2. Press the “Down” button to reach option 1 (Call Forward)
3. While option 1 is selected, press the “Right” arrow button 2 1 3
4. Use the “Up” and “Down” arrow buttons to select the
type of call forwarding that you want to set up
5. While the option corresponding to the type of call
forwarding that you want to set up is selected, press the
“Right” button
4 5 6
6. Press the “Down” button to reach the “Cfwd State”
screen




7. While the “State” option is selected, press the “Right”
arrow button (7.1), followed by the “Down” arrow button
(7.2), followed by the “Right” arrow button (7.3) to set the
state to “On” (Note: sequence is “Right” > “Down” >
“Right”)
7.1
8. Press the “Down” arrow button to select the “Cfwd 7.2
Number” option
9. Press the “Right” arrow button to receive a prompt to
enter the number that you want calls to be forwarded to
10. Enter the number to which you want the selected type of
calls to be forwarded
8 7.3 12 9, 11
10
12. Press the “Left” arrow button



13. Press the “#” button to confirm the change, or the “0”
button to cancel the change
14. Press the “Left” arrow button
15. Press the “#” button to confirm the change, or the “0”
button to cancel the change

14

13 15


Place Call Using Directory

To place a call from your phone directory:

1. Press the “Directory” button
1
2. Use the “Up” and “Down”
arrow buttons to select the
number that you wish to call
to call from speaker, or lift the
3
receiver to call from the
receiver 3
2


Voicemail Access

To gain access to your voicemail box:

1. Press the “Voicemail” button
1
2. Enter your voicemail password
(default: “1234”) + „#‟
3. If asked for your mailbox
#, enter your extension
number (i.e. “4002”)


Set Voicemail Up

To set your voicemail box up:

1. follow the steps in the “Voicemail access” section of this tutorial
2. Follow the directions issued by the phone robot lady


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