1. BPM In Different Industry Segments

2. Segment Snapshot - Insurance Claims Processing(Process ,workflow ,advantages) Loss Run Processes For Insurance Agent Bill Compensation Processes for Insurance Agents Underwriting Reference Data Management Regulatory Compliance

3. Challenges of Insurance The BPM Solution Processes involved need to access data from multiple legacy systems; when this retrieval is done manually, there is a significant increase in turnaround time Lack of uniformity and transparency in business processes across the organization lead to issues with training and effective execution Processes are error-prone due to a high percentage of manual activities Resources are underutilized with high degree of wastage in search for data Employees are not equipped with agile information mining to take quick decision. The turn around time for customer queries is large The evolving nature of compliance makes it difficult to reengineer process Automated workflow implementation ensures smooth flow of information across legacy system BPM implementation ensures processes are uniform and transparent through out the organization Implementation of workflow results in minimum human intervention ensuring the processes to be error free BAM capabilities of BPM solution help in optimizing resource use and increase productivity BPM ensures agile flow of information equipping employees to take quick decision Turn around time for customer queries is reduced resulting in better service and customer satisfaction. BPM ensures the agile reengineering of processes to comply with evolving nature of compliances

4. Segment Snapshot: Banking Outsourced Processes Credit Card Processing Account Initiation Mortgage Loan Processing Regulatory Compliance Customer Care © 2002 – 2008 Skelta Software. www.skelta.com Confidential: This is the exclusive property of Skelta Software, it may not be reproduced or given to third parties without their consent.

5. Challenges of Banking The BPM Solution Automation of workflow route the approval process to n levels minimizing manual intervention Exception workflows and escalations can be defined in the workflow for rerouting of workflow. BPM minimizes manual intervention reducing error rate in the processes BPM implementation ensures processes are uniform and transparent through out the organization Turn around time for customer queries is reduced resulting in better service and customer satisfaction Verification processes have to undergo sets of approvals which increase the processing time Escalation procedures for granting exceptions are manual resulting in delays Processes are mostly manual resulting in a high error rate Processes lack transparency The turn around time for customer queries is large © 2002 – 2008 Skelta Software. www.skelta.com Confidential: This is the exclusive property of Skelta Software, it may not be reproduced or given to third parties without their consent.

6. Segment Snapshot: Financial Services Outsourced Processes Wealth Management Portfolio Management Mutual Funds Future Trades Mark To Market Analysis

7. Challenges of Financial The BPM Solution Customer data management is difficult Customer details management is error prone due to manual process of collecting data Future trade updates and Mark to Market analysis require agile information flow Settlement processes need to be made transparent to customers The turn around time for customer queries is large BPM enables data to be entered directly into the system; this data is automatically routed for further processing through automated workflow Error in data management is reduced due to direct entry of data by customer Automated workflows linked to events such as rise and fall in stock indices ensure agile information flow Settlement process is made transparent by involving customer in the workflow process. Customers can verify stock rates quoted for settlement Customers can see the status of requests at any point of time in the workflow .Turn around time for customer queries is reduced resulting in better service and customer satisfaction

8. Segment Snapshot: Manufacturing Outsourced Processes Logistics Management Inventory Management Quality Management Purchase Order Account Payable

9. Challenges in Manufacturing The BPM Solution Tendering process and selection of logistics provider is difficult to manage manually Data inventory of stocks is difficult to manage in the absence of auto trigger for fresh stocks Manual checking for quality-related data often results in substandard material being cleared Purchase orders involve n levels of approval and escalation which is difficult to manage Payment to vendors get delayed due to approvals being delayed and manual process of escalation BPM ensures the auto communication of tenders to all vendors as soon as requirement arises.The queue management in workflow makes contract process transparent and sends notification as soon as decision is made Inventory workflow auto triggers the request for fresh stocks as soon as stock falls to alarm level Implementation of workflow in quality checking ensures that no material is quality certified until and unless data is matched with standard data Purchase order process can be automated for n level of approval and escalation Automation of approval and escalation processes ensures timely payment to vendors making vendor management easy.

10. Segment Snapshot: Life Sciences Outsourced Processes Statistical Study Design, Programming and Analysis Data Entry Database Design Query Resolution Report Writing (Drafts) Final Reports and Filing Coding and Dictionary Management Regulatory Compliance

11. Challenges in Life sciences The BPM Solution Processes require retrieval of data from various legacy systems Manual process of gathering data from legacy system is error prone Turnaround time for queries is large Report writing involves sets of approvals which need to be automated Regulatory compliance process needs to be error free BPM integrates legacy systems with workflows for automated data capture. Events can be associated with workflows to trigger the data management process Human intervention is reduced to minimum leading to a zero error rate Agile flow of information through workflows decrease turnaround time for queries Approval and escalation process for reports can be automated to n levels BPM ensures the agile reengineering of processes to comply with evolving nature of compliances

12. Segment snapshot :Energy & Utilities Outsourced processes Records Management Billing Vendor Management Customer Care

13. Challenges in Energy & Utilities The BPM Solution Managing records through manual process leads to erroneous filings and loss of records Billing cycle, payment reminders and termination of services involve set of approvals and escalation which are difficult to handle manually Tendering process and selection of logistics provider becomes difficult to manage manually Payment to vendors get delayed due to approvals being delayed and manual process of escalation BPM enables the automated record management associating events of new records with automated workflow Automated workflows can be configured for n levels of approvals and escalation BPM ensures the auto-communication of tenders to all vendors as soon as requirement arises.Queue management in workflow makes contract process transparent and sends notifications as soon as a decision is made Accounts Payable process can be automated with workflow enabling n level of approvals and escalation making vendor payment cycle automated and timely

14. Segment Snapshot :Retail Outsourced processes Inventory Management Procurement and Logistics Management Vendor Management Customer Care Payroll

15. Challenges in Retail The BPM Solution Inventory workflow auto triggers the request for fresh stocks as soon as stock falls to alarm level Purchase order and vendor selection can be automated through queue management on round robin basis or tender selection basis Accounts Payable process can be automated with workflow enabling n level of approvals and escalation making vendor payment cycle automated and timely BPM enables the automated payroll record management associating event of new record to automated workflow triggered at specified date every month The turn around time for customer complaints and queries is reduced leading to improved customer service The data inventory of stocks is difficult to manage in absence of auto trigger for fresh stocks Purchase orders and vendor selection involve n levels of approval and escalation which is difficult to manage Payment to vendors get delayed due to approvals being delayed and manual processes for escalation Managing payroll records through manual process lead to erroneous filings and loss of records The turn around time for customer queries is large

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