1. 2.4. DETAILED AUDIT FINDINGS AND RECOMMENDATIONS
2.4.1 Non Compliance Issues
Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
Jeram PO a. ID Management DRB part 1 Section III item no. i. Issuance of warning letters a. RSSM Response
i. Creation dates for 3 user IDs to staff who does not comply / b. HQ – Action Plans
(31.7.12) 65 has stated that all ID user
were not updated into ID record and level of ID created must be with operation procedures Item a
book. recorded in Buku Kawalan ID. which will have an impact on All shortcomings
Root Cause the bonus of staff involved at highlighted are clearly non-
year end appraisal. This is to compliance issues to the
The reason for the non-
send a strong message to current SOP.
compliance was due to the staff in
charge was ignorant of the staffs that non compliance Reminder letter was issued
procedure with procedures is a serious on 11/7/2012 to the branch
matter. manager to adhere to the
ii. The management of procedure. A show cause
/
PosNiaga is required to have letter was also issued on
an effective mechanism in 28/8/2012. All non-
place for ensuring all staff compliance shortcomings
especially Post Masters were recorded in POOLS
understand the daily (post Office Log System)
operation procedures and which it will be taken into
adhere to it. account during their
iii. ASSM and RSSM must performance appraisal at
/
ensure all the Post Offices the end of the financial
under his/her control are year.
operated according to
procedure. ASSM and ID record book was
RSSM should be updated on

2. Yes
Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
accountable for ensuring ................................
compliance. Issue highlighted is
expected to be fully
addressed once the Postal
Retail System (PRS) goes
“LIVE’. The ID Management
Module in the system is
able to automatically
update the respective user
profile with all critical
information i.e. date Id
created, date of 1st used
and other information. The
system will also able to
perform auto housekeeping
of any inactive IDs based on
the agreed parameters or
rule. The system will be able
to provide maintenance
record of each ID for
control and auditing
purpose.
JD for RSSM and ASSM has
been refined to reflect clear

3. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
responsibilities on matter
with regard to sale and
operation. The JD will be
forwarded to them by
5/9/2012.
With the refinement of the
JD the KPI of RSSM / ASSM
will also be refined in
accordance to the
responsibilities carried by
them and also target set by
the Management.
On the proposed
implementation of Force
Leave” and Rotation of
Branch Manager, PosNiaga
will explore on the
feasibility as it might have
an impact on cost and
manpower at state level.
Findings Policy & Procedures/ Recommendation HQ Action Plan
No. Departmental Rules Book (DRB)/ (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client)
Yes No
Bandar Tasik a. Reversal of Transactions. Memo PosNiaga Department, i. Issuance of warning letters to
Puteri PO staff who does not comply with / HQ – Action Plans
dated 14 December 2009,
i. One reversal of transaction
(2.8.12) operation procedures which Item a
Allowable type of reversal has
without customer’s memo.
stated that any reversal or will have an impact on the All shortcomings

4. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
Date Value Type of amendments made on bonus of staff involved at year highlighted are clearly non-
(RM) Agency transaction must be supported
end appraisal. This is to send a
/ compliance issues to the
22.6.12 519.86 TNB Bill with customer’s memo
strong message to staffs that current SOP.
Root Cause (customer’s request).
non compliance with
The reason for the non-compliance procedures is a serious matter. Reminder letter was issued
was due to the staff in charge was ii. The management of on 11/7/2012 to the branch
ignorant of the procedure PosNiaga is required to have manager to adhere to the
an effective mechanism in procedure. A show cause
place for ensuring all staff letter was also issued on
especially Post Masters 28/8/2012. All non-
understand the daily compliance shortcomings
operation procedures and were recorded in POOLS
adhere to it. (post Office Log System)
iii. ASSM and RSSM must which it will be taken into
ensure all the Post Offices account during their
under his/her control are performance appraisal at
operated according to the end of the financial
procedure. ASSM and RSSM year.
should be accountable for
ensuring compliance and Issue highlighted is
competency of the front expected to be fully
counter staff. addressed once the Postal
iv. ASSM and RSSM must Retail System (PRS) goes
ensure all the Post Offices “LIVE’. The ID Management
under his/her control are Module in the system is
operated according to able to automatically

5. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
procedure. ASSM and RSSM update the respective user
should be accountable for profile with all critical
ensuring compliance. information i.e. date Id
v. Proper and effective created, date of 1st used
continuous training program to and other information. The
Post Master, RSSM and ASSM system will also able to
related to Post Office perform auto housekeeping
operation, new system (i.e of any inactive IDs based on
/
SMS), and new product. The the agreed parameters or
risk of not understanding such rule. The system will be able
procedures and non- to provide maintenance
compliance to the policy & record of each ID for
procedure could be mitigated. control and auditing
vi. Clear and formal JD, KPI and purpose.
reporting structure should be
established and communicated RSSM was also reminded to
to RSSM and ASSM. The seriously monitor
scope of work under compliance of Branch
/
monitoring of Post Office Managers to the procedure
operation is clearly defined in (as per memo issued on
details. 12/6/2012 and 2/7/2012)
vii. Preventive and detective and ensure that all ASSMs
mitigation plan should be under his/her control to
implemented such as consistently check on the
frequently rotate of Post issues highlighted during
Master and the policy that Post
/ their inspection on the Post

6. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
Master must vacate the office offices Ref No
for one week continuously at
.POS:UOP/201/669/620/664
least once a year. The rotation
/147/948/2011(22) and (24)
process should also be
imposed similarly to RSSM and
JD for RSSM and ASSM has
ASSM.
been refined to reflect clear
responsibilities on matter
with regard to sale and
operation. The JD will be
forwarded to them by
5/9/2012.
With the refinement of the
JD the KPI of RSSM / ASSM
will also be refined in
accordance to the
responsibilities carried by
them and also target set by
the Management.
On the proposed
implementation of Force
Leave” and Rotation of
Branch Manager, PosNiaga
will explore on the
feasibility as it might have

7. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
an impact on cost and
manpower at state level.
Findings Policy & Procedures/ Recommendation HQ Action Plan
No. Departmental Rules Book (DRB)/ (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client)
Yes No
Batu Arang a. Reversal of Transactions. i. Issuance of warning letters to HQ – Action Plans
Memo PosNiaga Department
PO staff who does not comply / Item a
dated 14 December 2009,
(3.8.12) i. One reversal of transaction to with operation procedures All shortcomings
Unallowable type of reversal
reduced amount which is
which will have an impact on highlighted are clearly non-
has stated that any reversal to
prohibited has been performed by the bonus of staff involved at compliance issues to the
reduce amount is prohibited
the counter staff. year end appraisal. This is to current SOP.
Date Value(RM) Type of
send a strong message to
Agency staffs that non compliance Reminder letter was issued
From To with procedures is a serious on 11/7/2012 to the branch
27.612 121.65 70.70 Utility matter. manager to adhere to the
ii. The management of procedure. A show cause
/
PosNiaga is required to have letter was also issued on
an effective mechanism in 28/8/2012. All non-
Root Cause
place for ensuring all staff compliance shortcomings
The reason for the non-compliance especially Post Masters were recorded in POOLS
was due to the staff in charge was understand the daily (post Office Log System)
ignorant of the procedure operation procedures and which it will be taken into
adhere to it. account during their
iii. ASSM and RSSM must performance appraisal at
/

8. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
ensure all the Post Offices the end of the financial
under his/her control are year.
operated according to /
procedure. ASSM and RSSM Issue highlighted is
should be accountable for expected to be fully
ensuring compliance and addressed once the Postal
competency of the front Retail System (PRS) goes
counter staff. “LIVE’. The ID Management
iv. ASSM and RSSM must ensure Module in the system is
all the Post Offices under
/ able to automatically
his/her control are operated update the respective user
according to procedure. ASSM profile with all critical
and RSSM should be information i.e. date Id
accountable for ensuring created, date of 1st used
compliance. and other information. The
v. Proper and effective system will also able to
continuous training program to perform auto housekeeping
Post Master, RSSM and ASSM of any inactive IDs based on
related to Post Office the agreed parameters or
operation, new system (i.e
/ rule. The system will be able
SMS), and new product. The to provide maintenance
risk of not understanding such record of each ID for
procedures and non- control and auditing
compliance to the policy & purpose.
procedure could be mitigated.
vi. Clear and formal JD, KPI and RSSM was also reminded to

9. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
reporting structure should be seriously monitor
established and communicated
/ compliance of Branch
to RSSM and ASSM. The Managers to the procedure
scope of work under (as per memo issued on
monitoring of Post Office 12/6/2012 and 2/7/2012)
operation is clearly defined in and ensure that all ASSMs
details. under his/her control to
vii. Preventive and detective consistently check on the
mitigation plan should be issues highlighted during
implemented such as their inspection on the Post
frequently rotate of Post offices Ref No
Master and the policy that Post .POS:UOP/201/669/620/664
Master must vacate the office /147/948/2011(22) and (24)
for one week continuously at
least once a year. The rotation JD for RSSM and ASSM has
process should also be been refined to reflect clear
imposed similarly to RSSM and
responsibilities on matter
ASSM.
with regard to sale and
operation. The JD will be
forwarded to them by
5/9/2012.
With the refinement of the
JD the KPI of RSSM / ASSM
will also be refined in
accordance to the

10. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
responsibilities carried by
them and also target set by
the Management.
On the proposed
implementation of Force
Leave” and Rotation of
Branch Manager, PosNiaga
will explore on the
feasibility as it might have
an impact on cost and
manpower at state level.
Findings Policy & Procedures/ Recommendation HQ Action Plan
No. Departmental Rules Book (DRB)/ (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client)
Yes No
Sabak i. Issuance of warning letters to HQ – Action Plans
a. ASB/ASN Transaction Buku Panduan Tatacara /
Bernam PO staff who does not comply Item a
i. 3 withdrawals and 2 deposits Operasi Unit ASNB Edisi 3
(7.8.12) with operation procedures All shortcomings
amounting to RM6,300 and 2004, Langkah – Langkah
which will have an impact on highlighted are clearly non-
RM3,500 respectively were Keselamatan Tambahan
the bonus of staff involved at compliance issues to the
performed and authorised by Untuk Urusniaga ASNB Item
year end appraisal. This is to current SOP.
the same staff even though the No. 2(A)(1)(xii)(b), stated that
send a strong message to
transactions exceeded all withdrawal transaction
staffs that non compliance Reminder letter was issued
/

11. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
RM500.00. exceeding RM500.00 per with procedures is a serious on 11/7/2012 to the branch
transaction the counter staff
matter. manager to adhere to the
Withdrawal Transactions shall obtain second /
ii. The management of procedure. A show cause
authorization from Post Master
User ID/ No. of PosNiaga is required to have letter was also issued on
Authorized transacti Total or Supervisor or Cashier or any
by ons (RM) an effective mechanism in 28/8/2012. All non-
staff that headed the Post
place for ensuring all staff compliance shortcomings
Fatimah 3 6,300 Office at that particular time.
especially Post Masters were recorded in POOLS
Total 3 6,300
HQ Memo dated 03 April understand the daily (post Office Log System)
Deposit Transactions 2006, stated that all deposit operation procedures and which it will be taken into
/
User ID/ No. of transactions exceeding adhere to it. account during their
Authorized transacti Total
by ons (RM) RM500.00 per transaction the iii. ASSM and RSSM must performance appraisal at
counter staff shall obtain ensure all the Post Offices the end of the financial
Fatimah 2 3,500
second authorization from Post under his/her control are year.
Total 2 3,500
Master or Supervisor or operated according to
Root Cause Cashier or any staff that
procedure. ASSM and RSSM Issue highlighted is
headed the Post Office at that
The reason for the non-compliance should be accountable for expected to be fully
particular time.
was due to the staff in charge was ensuring compliance and addressed once the Postal
ignorant of the procedure. competency of the front Retail System (PRS) goes
counter staff. “LIVE’. The ID Management
iv. ASSM and RSSM must Module in the system is
ensure all the Post Offices able to automatically
under his/her control are update the respective user
operated according to profile with all critical
procedure. ASSM and RSSM information i.e. date Id
should be accountable for created, date of 1st used
ensuring compliance. and other information. The

12. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
v. Clear and formal JD, KPI and system will also able to
/
reporting structure should be perform auto housekeeping
established and of any inactive IDs based on
communicated to RSSM and the agreed parameters or
ASSM. The scope of work rule. The system will be able
under monitoring of Post to provide maintenance
Office operation is clearly record of each ID for
defined in details. control and auditing
vi. Preventive and detective purpose.
mitigation plan should be
implemented such as RSSM was also reminded to
frequently rotate of Post seriously monitor
Master and the policy that compliance of Branch
Post Master must vacate the Managers to the procedure
office for one week (as per memo issued on
continuously at least once a 12/6/2012 and 2/7/2012)
year. The rotation process and ensure that all ASSMs
should also be imposed
under his/her control to
similarly to RSSM and ASSM.
/ consistently check on the
issues highlighted during
their inspection on the Post
.
offices Ref No
.POS:UOP/201/669/620/664
/147/948/2011(22) and (24)
JD for RSSM and ASSM has

13. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
b. Security Management of I. The standard been refined to reflect clear
Building. exercise should be
responsibilities on matter
taken in term of
i. Audit observation on the with regard to sale and
building security .
security aspect and operation. The JD will be
The PO is stand
maintenance of the Post Office’s forwarded to them by
alone building and
building noted the main 5/9/2012.
any changes must
signboard was obsolete.
go through PTG .
With the refinement of the
FM state must take
JD the KPI of RSSM / ASSM
stiff action on
will also be refined in
meeting the
accordance to the
requirement.
responsibilities carried by
II. Complaint has been them and also target set by
made to FM
the Management.
Selangor on
obsolete signage
On the proposed
since November
implementation of Force
2011. No action
Leave” and Rotation of
taken yet.
Branch Manager, PosNiaga
will explore on the
feasibility as it might have
an impact on cost and
manpower at state level.

14. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
Findings Policy & Procedures/ Recommendation HQ Action Plan
No. Departmental Rules Book (DRB)/ (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client)
Yes No
Sungai Besar a. Reversal of Transactions. Memo PosNiaga Department i. Issuance of warning letters to HQ – Action Plans
PO.
staff who does not comply with
/ Item a
dated 14 December 2009,
i. Two reversals of transaction to
(9.8.12) operation procedures which will All shortcomings
Unallowable type of reversal
reduced amount which were
has stated that any reversal to have an impact on the bonus of highlighted are clearly non-
prohibited have been performed
reduce amount is prohibited. staff involved at year end compliance issues to the
by the counter staff.
appraisal. This is to send a current SOP.
Date Value(RM) Type of
strong message to staffs that
Agency
non compliance with procedures Reminder letter was issued
From To
is a serious matter. on 11/7/2012 to the branch
1.612 92.04 40.00 Utility
19.612 47.00 30.10 MPSJ ii. The management of PosNiaga manager to adhere to the
is required to have an effective
/ procedure. A show cause
Root Cause
mechanism in place for ensuring letter was also issued on
The reason for the non-compliance all staff especially Post Masters 28/8/2012. All non-
was due to the staff in charge was understand the daily operation compliance shortcomings
ignorant of the procedure. procedures and adhere to it. were recorded in POOLS
b. Security Management of (post Office Log System)
iii. ASSM and RSSM must ensure
Building.
/ which it will be taken into
all the Post Offices under
account during their
i. Audit observation on the security his/her control are operated
performance appraisal at
aspect and maintenance of the according to procedure. ASSM
the end of the financial
Post Office’s building noted the and RSSM should be
accountable to the compliance year.
main signboard was obsolete.
/

15. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
and competency issues of front
counter staff.
Issue highlighted is
expected to be fully
iv. Proper and effective
addressed once the Postal
continuous training program
Retail System (PRS) goes
to Post Master, RSSM and
“LIVE’. The ID Management
ASSM related to Post Office
Module in the system is
operation, new system (i.e
able to automatically
SMS), and new product. The
update the respective user
risk of not understanding /
profile with all critical
such procedures and non-
information i.e. date Id
compliance to the policy &
created, date of 1st used
procedure could be mitigated.
and other information. The
v. Clear and formal JD, KPI and
system will also able to
reporting structure should be
perform auto housekeeping
established and
of any inactive IDs based on
communicated to RSSM and
the agreed parameters or
ASSM. The scope of work
/ rule. The system will be able
under monitoring of Post
to provide maintenance
Office operation is clearly
record of each ID for
defined in details.
control and auditing
vi. Preventive and detective
purpose.
mitigation plan should be
implemented such as
frequently rotate of Post RSSM was also reminded to
Master and the policy that seriously monitor
Post Master must vacate the compliance of Branch

16. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
office for one week Managers to the procedure
continuously at least once a
(as per memo issued on
year. The rotation process
12/6/2012 and 2/7/2012)
should also be imposed
and ensure that all ASSMs
under his/her control to
consistently check on the
issues highlighted during
their inspection on the Post
offices Ref No
.POS:UOP/201/669/620/664
/147/948/2011(22) and (24)
JD for RSSM and ASSM has
been refined to reflect clear
responsibilities on matter
with regard to sale and
operation. The JD will be
forwarded to them by
5/9/2012.
With the refinement of the
JD the KPI of RSSM / ASSM
will also be refined in
accordance to the
responsibilities carried by
them and also target set by

17. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
the Management.
On the proposed
implementation of Force
Leave” and Rotation of
Branch Manager, PosNiaga
will explore on the
feasibility as it might have
an impact on cost and
manpower at state level.
Findings Policy & Procedures/ Recommendation HQ Action Plan
No. Departmental Rules Book (DRB)/ (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client)
Yes No
Memo PosNiaga Department i. Issuance of warning letters to HQ – Action Plans
Sekinchan b. Reversal of Transactions.
PO dated 14 December 2009, staff who does not comply with / Item b
i. One reversal of transaction to Unallowable type of reversal has
(8.8.12) operation procedures which All shortcomings
reduced
stated that any reversal to reduce
amount which is prohibited has will have an impact on the highlighted are clearly non-
amount is prohibited.
been performed by the counter bonus of staff involved at year compliance issues to the
staff. end appraisal. This is to send a current SOP.
strong message to staffs that
Date Value(RM) Type of non compliance with Reminder letter was issued
Agency
procedures is a serious matter. on 11/7/2012 to the branch
/

18. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
From To
ii. The management of manager to adhere to the
14.6.12 292.60 198.35 Utility /
PosNiaga is required to have procedure. A show cause
an effective mechanism in letter was also issued on
place for ensuring all staff 28/8/2012. All non-
Root Cause
especially Post Masters compliance shortcomings
The reason for the non-compliance understand the daily were recorded in POOLS
was due to the staff in charge was operation procedures and (post Office Log System)
ignorant of the procedure adhere to it. which it will be taken into
/
iii. ASSM and RSSM must account during their
ensure all the Post Offices performance appraisal at
under his/her control are the end of the financial
operated according to year.
procedure. ASSM and RSSM
should be accountable for Issue highlighted is
ensuring compliance and expected to be fully
competency of the front addressed once the Postal
counter staff. Retail System (PRS) goes
iv. ASSM and RSSM must “LIVE’. The ID Management
ensure all the Post Offices Module in the system is
under his/her control are able to automatically
operated according to update the respective user
procedure. ASSM and RSSM profile with all critical
should be accountable for information i.e. date Id
ensuring compliance. created, date of 1st used
v. Proper and effective and other information. The
continuous training program to system will also able to

19. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
Post Master, RSSM and ASSM perform auto housekeeping
related to Post Office of any inactive IDs based on
operation, new system (i.e the agreed parameters or
SMS), and new product. The rule. The system will be able
risk of not understanding such to provide maintenance
procedures and non- record of each ID for
compliance to the policy & control and auditing
procedure could be mitigated. purpose.
vi. Clear and formal JD, KPI and
reporting structure should be RSSM was also reminded to
established and communicated seriously monitor
to RSSM and ASSM. The compliance of Branch
scope of work under Managers to the procedure
monitoring of Post Office (as per memo issued on
operation is clearly defined in 12/6/2012 and 2/7/2012)
details. and ensure that all ASSMs
vii. Preventive and detective under his/her control to
mitigation plan should be consistently check on the
/
implemented such as issues highlighted during
frequently rotate of Post their inspection on the Post
Master and the policy that Post offices Ref No
Master must vacate the office .POS:UOP/201/669/620/664
for one week continuously at /147/948/2011(22) and (24)
least once a year. The rotation
process should also be
JD for RSSM and ASSM has
imposed similarly to RSSM and
/ been refined to reflect clear

20. Findings Policy & Procedures/ Recommendation HQ Action Plan
Post Office Departmental Rules Book (DRB)/
(visited date) (Please tick √ if recommendation is
SOP accepted/not accepted by Audit Client) No
ASSM.. responsibilities on matter
with regard to sale and
operation. The JD will be
forwarded to them by
5/9/2012.
With the refinement of the
JD the KPI of RSSM / ASSM
will also be refined in
accordance to the
responsibilities carried by
them and also target set by
the Management.
On the proposed
implementation of Force
Leave” and Rotation of
Branch Manager, PosNiaga
will explore on the
feasibility as it might have
an impact on cost and
manpower at state level.