1. Facebook Pagesfor business Sponsors Presentation by Abbi Siler abbi.siler@gmail.com

2. What Is Facebook? Launched in 2004 , has grown to 500 million users as of July 2010. Originally used to connect with friends, share photos, and real-time updates. Has become one of the largest marketing phenomenons for business today. If your customers are looking for your business on Facebook, will you be there?

3. Why Use Facebook For Business? Statistics: Over 500,000,000 users – worldwide! Over 1.5 million local business have active Pages. People spend over 700 million minutes per month on Facebook. Average user is connected to 80 Community Pages, Groups, and events. 150 million active mobile users. Mobile Facebook users are twice as active than non-mobile users.* *Source: http://www.facebook.com/press/info.php?statistics

5. Spread Brand Awareness

6. Update Clients on News, Events, or Promotions.

7. Build Relationships.

8. Provide Customer Service

10. Facebook Profiles Your Personal Facebook Account. Set-up under personal email account. You connect directly with other people by becoming friends. You can actively participate on Community & Business Pages and develop your own pages from this profile. Profiles are NOT to be used to promote businesses or organizations. This violates Facebook’s Terms of Use. You can potentially be terminated from Facebook all together. Allows Privacy Controls for all interactions on Facebook.

11. Create A Facebook Profile

12. What To Include On Your Profile A recognizable photo – you want people to know who you are, and recognize you when they are searching for you on Facebook. Work/Education – this will allow people to recognize you by your place of work, and will also promote your business in it’s own way. Education will provide credibility for your professionalism. Current City, Interests, Contact Info

13. Why Have Personal Profile? Perhaps you feel like you won’t use your personal profile very much, but you do realize the need for your business to have a Page – Profiles will allow you to put a FACE with your business. When interacting with other businesses on Facebook, your profile will be how you represent your business. You may not want to be there, but your customers may want you to be. Remember, your business won’t float without the customer. If you really don’t want a profile, you can still create a page for your business. But this may limit your page’s functionality.

14. Find Your Friends You can connect to your e-mail address book to find your professional & personal contacts who are already active on Facebook. Search by name. Locate your Community Page. Only send friend invites to people you know, or have met. If it’s just an acquaintance be sure to send a little message saying who you are and why you want to be friends!

15. Facebook Privacy Privacy is very important on Facebook. Be sure to understand what information you are sharing online. Let’s take a look at how to keep your information safe on Facebook!

16. Facebook Friends Lists

17. Things To Remember About Facebook Privacy Don’t ever share anything you would not put your picture next two on highway billboard! Use The Preview My Profile Button when changing your settings. Protect your family & friends, don’t share things about them that they would not want to share!

18. Let’s Take A Break! Abbi Siler 501-786-3412 abbi.siler@gmail.com www.local2social.com Find Me On: Facebook, Twitter & LinkedIn! facebook.com/local2social twitter.com/abbisiler

19. Facebook Business Strategy Develop a Facebook Strategy. Be Honest About Your Goals. Who do you want to interact with on Facebook? Clients, Potential Clients, Enthusiasts, Local Community? What information would your client need from you? Are you committed to monitoring your Facebook Page? Do you have the time or staff to help? Do you have a updated website?

20. Industry & Market Research How are your peers and competitors using Social Media? Are they active? What interesting content is being shared about your business or industry? Listen FIRST, sell second! How Small Business Is Using Social Media (via Mashable)

21. Need Market Research?! Gather FREE Market Research! Learn more about your industry!

22. Facebook Business Pages

23. Creating Your Business Page Select The Right Category Consider Your Page Name Your Company Name? Something Catchy? Keep It Simple & Memorable Pages Are Public Don’t Forge Another Company’s Name Educate Yourself- Terms of Use & Promotion Guidelines

24. Let’s Create A Page( follow along!) Facebook

25. What To Share On YouBusiness Page Photos: Location Photo, Top Employee Photos, Retail Photos, Action Shots, Promotional Ads Videos: Commercials, Fun Videos, Informational Videos Links: News articles both local & national, industry news, company blog, & your website! Events: Share upcoming events hosted by your company! Tag other industry pages active on Facebook. Use keywords in every status update! UPDATE REGULARLY!

26. It’s Not About YOU! Remember, this page is for your clients & enthusiasts! Post info that they would like or need! Allow your fans to post comments, photos & info! Don’t be a pushy salesman! A Few Tips To Grow Your Fans Quickly -Get Your Employees Involved! -Share your page with your existing friends on Facebook, ask your staff to do the same! -Send an e-mail to your client database, include your Facebook Page in your company newsletter! -Include Facebook Link in the signature of your emails & Business Cards!

27. Facebook Pages: Don’t Forget Facebook provides you with ‘Get Started’ steps – be sure to follow their advice! Upload a colorful & eye catching logo! Post some basic content on your page before you send invitations out to like your page! Links to your website, blog, share promotions, specials, ask questions! Use your keywords in status updates & info sections! Provide at least 5 pieces of content relative to your business or industry --before you share your page!

28. Helpful Tools for Facebook Business Pages Find Content To Share: Google Trends, YouTube.com, Industry Websites, Google Alerts, Email Newsletters Animoto Videos: Turn a stack of pictures into a 30 second promotional video with exciting music! Time Management: Hootsuite: Schedule Updates, Add other social networks, monitor your brand with keywords & activity.

29. What To Do When Something Negative Shows Up Business is Business – act professionally! Apologize Publically To Any Complaints. Reach Out Privately to Resolve The Situation. (Send a message, or contact them personally) Move On – Don’t let negativity get you down. If someone persists to write nasty things on your Facebook Page, attempt to resolve the manner privately, & if all else fails report the user to Facebook. (This is the ultimate LASTRESORT!)

30. Facebook Ads Let’s Take A Look! Facebook Advertising for Business

31. Don’t Be Labeled a Spammer! Act like a user, you don’t like to be sent a million messages. So don’t do it to others! Don’t participate in aggressive marketing: Do not post links on your competitors page (that’s tacky) Don’t be a solicitor! Build Relationships, and encourage your followers to promote your page for you! Don’t post your info about your Facebook Page on other’s walls without permission! Don’t create multiple accounts with the same name. Don’t set up your business as a Profile.

32. Facebook Pages: What’s Next?! Be consistent! Don’t stop after a week, keep building & sharing information. Respond to people who are ‘Liking’ your page, commenting and sharing! (Say Thanks!) Look at Your Insights, who’s viewing your page, and what are they interested in! Register for Advanced Facebook for Business with Arkansas State University Small Business Technology & Development Center!

33. Thanks For Coming! Read Our Blog: www.asbtdc-asu.com Like Us On Facebook! Follow Us On Twitter: asbtdc_asu For More Helpful Tips On Social Media: www.local2social.com Like local2social On Facebook! Follow Abbi On Twitter: abbisiler Special Thanks To Our Jonesboro Sponsors!