Intersections with xAPI
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Exploring the future of employee engagement and patient-centered care
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Intersections with xAPI
- 1. Intersections with xAPI: Exploring the future of employee engagement and patient-centred care
- 3. Kingston General Hospital (KGH) is a community of people dedicated to transforming the patient and family experience through innovative and collaborative approaches to care, knowledge and leadership. We are southeastern Ontario’s leading centre for complex-acute and specialty care, and home to the Cancer Centre of Southeastern Ontario, KGH serves, through its Kingston facility and 24 regional affiliate and satellite sites, almost 500,000 people who live in a 20,000-square- kilometre predominantly rural area, as well as some communities on James Bay in Ontario’s north.
- 4. The Excellent Care for All Act (ECFAA): The Act puts “Ontario patients first by strengthening the health care sector's organizational focus and accountability to deliver high quality patient care.” One of the sections demanded by the Act is that hospitals (among other organizations) must perform patient and employee surveys every two years to measure how organizations are performing or delivering on the high quality of patient care promise.
- 5. “Patient and Family Centred Care at Kingston General Hospital is healthcare based on a partnership among practitioners, patients and families (when appropriate). Its goal is to ensure decisions respect patients’ needs, values and preferences. Its outcome provides patients with information, knowledge and support to participate in their care as they choose.”
- 6. Starting point: How do people define engagement? How do people define patient and family centred care? What does it look like? What does it feel like? And then what does this look like given drivers of change heading our way?
- 7. 7
- 8. 8 • How might we reframe engagement in the context of patient- centredness? • How are systems within the organization working together to achieve optimal employee engagement and patient-centred care? • What does service to patients look like with this consideration? • How can it be sustained? • What role can xAPI play in all of this?
- 9. • Mary Myers, Lead Advisor, Leadership & Learning • 613-549-6666 x4092 • myersm1@kgh.kari.net • Myers.a.mary@gmail.com • @mary_a_myers Interested in continuing the conversation?
Notas do Editor
- The ultimate goal is figuring out how we go about developing organizational participants that are committed to patient-centeredness and how do we create a supporting organizational environment where both patients and caregivers are engaged in the design, implementation, and evaluation of the patient-centered processes? Creating a caring organization of the future through partnership with both organizational participants (employees) and patients presents an opportunity to create shared meaning around the concepts of engagement and patient-centredness. It also allows for a new form of engagement to emerge, and invites a rethinking of the process of care that can potentially yield positive outcomes for patients, employees, and hospital systems.
- A bit about KGH: Kingston General Hospital (KGH) is a community of people dedicated to transforming the patient and family experience through innovative and collaborative approaches to care, knowledge and leadership. We are southeastern Ontario’s leading centre for complex-acute and specialty care, and home to the Cancer Centre of Southeastern Ontario, KGH serves, through its Kingston facility and 24 regional affiliate and satellite sites, almost 500,000 people who live in a 20,000-square-kilometre predominantly rural area, as well as some communities on James Bay in Ontario’s north. These people count on us to be there when they have high-risk pregnancies, cancer, very sick babies, heart attacks, strokes, life-threatening injuries and respiratory failure. They come to us when they require specialized care that is not available in their local community: when they need heart surgery, life support, dialysis, brain surgery, stem cells, radiation and special imaging. In addition to our regional role, we also serve as a community hospital, caring for the less acute needs of the residents of Greater Kingston. Fully affiliated with Queen’s University, KGH is a research and teaching hospital which is home to 2,400 health-care students, from over 34 universities and colleges across Canada, and 175 health researchers, who rely on our learning environment as part of their journey to becoming the health-care professionals of tomorrow. KGH is also ranked as one of Canada’s Top 40 Research Hospitals by Research Infosource. In the Greater Kingston area we are the third largest employer and we have over 800 volunteers who contribute their energy and skills to caring for others.