3. AGENDA:
 Understanding How Attitude is formed
 Importance of a Positive Attitude
 How Attitude Defines ourselves.

4. What is Attitude?
• Way of thinking, behaving, feeling, ...
• A manner of acting, feeling, or thinking that shows
one’s disposition, opinion, ...
• A complex mental state involving beliefs and feelings
and values and dispositions to act in certain ways;

6. To Succeed, all you need
to do is
change your Blood group
?
The Big Questions now
is……
Do You Truly want to

7. If your choice is “Yes”, then all you need to do is…..

8. • Open Mind
• Stay Calm in all circumstances
• No defensive Back foot phenomenon
Remember:
1. Complaints & Problems are opportunities to build Trust
2. Patients are humans first
3. How would you feel if you were experiencing the same
problem?

9. Should I Consider Moving?

10. 5 WHY Rule to sort out Every thing!

11. 5 WHY Rule to sort out Every thing!
Its not just about what you say ….
The Patient’s Problem is Your
Problem.
If possible, fix the Problem
immediately!
Take the opportunity to delight your
Patients. Give smiles to them.

13. Why Choosing your Attitude is important
HOW MUCH YOU SEE OF AN ICEBURG?

14. Only 10 % of the ICEBERG is VISIBLE
The remaining 90 % is Below the Sea Level?

20. Positive attitude
Your attitude is your biggest asset. Positive
thinking is extremely important as your
thoughts and attitude will influence your
plans and actions. Do not let negative
thoughts or people influence you.

23. Action # 1: BE PROACTIVE
Be Proactive is about taking
responsibility for your life.
You can't keep blaming everything
on your parents or grandparents.
Proactive people recognize that
they are "response-able." They
don't blame genetics,
circumstances, conditions, or
conditioning for their behavior.

24. Action # 2:Begin with the End
In Mind
It is based on imagination--the
ability to envision in your mind
what you cannot at present see
with your eyes.

25. Action # 3:Put First be First
Action # 3 is about life
management as well--
your purpose, values,
roles, and priorities. What
are "first things?" First
things are those things
you, personally, find of
most worth.
So live a more balanced
existence.
Remember that when it
comes to relationships,
little things are big things.

26. Action # 4: Think Win/Win
• Most of us learn to base
our self-worth on
comparisons and
competition. We think
about succeeding in
terms of someone else
failing--that is, if I win,
you lose; or if you win, I
lose. Life becomes a
zero-sum game.

27. Action # 5: Seek First to Understand,
Then to be Understood
Communication is the
most important skill in life.
You spend years learning
how to read and write,
and years learning how to
speak. but what about
listening?

28. Action # 6: Synergize
" Synergize is the habit of
creative cooperation. It is
team work, open-
mindedness, and the
adventure of finding new
solutions to old problems.
But it doesn't just happen
on its own.
. Together, they can
produce far better results
that they could
individually.

29. Action # 7: Sharpen the saw
Sharpen the Saw means preserving
and enhancing the greatest asset
you have-YOU !
Here are some examples of activities:
Physical:Beneficial eating, exercising,
and resting
Social /Emotional:Making social and
meaningful connections with others
Mental:Learning, reading, writing, and
teaching
Spiritual:Spending time in nature,
expanding spiritual self through
mediation, music, art, prayer, or
service.

30. It is observed that most people have their
plans ready, but they find it extremely
difficult to make a start.
You must at least take a single step to
begin your work.
Start with a small step
Once you begin, it is easier to continue.
Do not fear making mistakes because the
more you fear, the more likely you are to
commit one. Remember that failure is
followed by success.

31. Consistency
Steadiness and regularity in your actions is very
essential. It is possible that you may get
discouraged or tired, after the initial excitement
is over.
Strengthen your interest and desire to succeed.
Do not complain about lack of resources or
unsuitable situations.
Self Motivation Tips

32. Never quit
Never lose hope.
Keep on trying, find out
what is wrong but don’t
stop experimenting.
Losers quit when they
are tired, Champions
quit when they hold
gold.