Let's admit it: Payment fraud is widespread and a huge liability for companies. The only way to successfully combat it is to develop comprehensive strategies and make the most of fraud management tools. Join this session to hear new ideas and strategies from our payment partners and customers on how to defeat fraud, increase consumer confidence, and reduce collection friction.

1. SUBSCRIBED 2018

2. Fraud Management Strategies:
Reducing Collection Friction to Increase Revenue
Jim Cho
J.P. Morgan
Executive Director,
Technology and
Disruptive Commerce
Craig Hoyt
Kount, Inc.
Partner Business
Manager, Enterprise
Sales Engineer
Paul Farrell
Zoom Video
Communications
Billing Systems
Manager
Kristen
Vandendriessche
Stansberry
Research
Head of Revenue
Strategy and
Operations

3. Historical perspective on fraud
EMV timeline and impact
1990 2000 2010 2020
1994: Europay, Mastercard and
Visa develop global chip card
specifications
Europe/Middle East
United StatesCanada & Latin America
Asia/Pacific
Current EMV adoption1
 85% of cards
 97% of transactions
Current EMV adoption1
 87% of cards
 94% of transactions
Current EMV adoption1
 60% of cards
 53% of transactions
Current EMV adoption1
 51% of cards
 68% of transactions
1 https://www.uspaymentsforum.org/wp-content/uploads/2017/03/CNP-Fraud-Around-the-World-WP-FINAL-Mar-2017.pdf
2 LexisNexis 2018 True Cost of Fraud Report https://risk.lexisnexis.com/insights-resources/article/e-commerce-fraud-solutions
35%
increase
in card-not-present
fraud from 2017 to
20182
Primary focus has been on retail and Primary Account Numbers.

4. Fraud’s second wave
Regulatory requirements
and oversight
 PCI
 PSD2
Technology and
convenience complicate
fraud mitigation
 Sign-in credentials vs. Primary
Account Numbers
 Account takeover
 Account creation

5. Recurring billing considerations
Identifying risks and their impact
 Friendly fraud
 Card testing
 Recurring billing/Card-on-file impact
 Issuance metrics on approvals
 Balancing approval optimization vs. fraud mitigation
 Visa/Mastercard chargeback monitoring programs

6. The big three fraud types
Account Takeover Account CreationPayment