Meet Berlin Community Managers to die for: Sophie Hechinger, Silvia Foglia, Severin Matusek, Svenja Goebel and Moritz Vieweg.

1. COMMUNITY MANAGERS
TO DIE FOR
!
#SmwbMandA
#SMWBerlin

2. @_mv
@thinksofi @silfoglia @svenjacg
@severin07
@uber_berlin
@sbootcamp @twago_inside @motortalk
@EyeEm
#SmwbMandA
#SMWBerlin
Sophie Hechinger Silvia Foglia Svenja Goebel
MoritzVieweg Severin Matusek

3. WHO AREYOU?
• What do you do?
• For how long?
• How big is your community
and team?

4. MOST CHALLENGING PART?
• Keep everyone engaged, all
the time
• Localize the product
through the community
• Make everyone happy
• Show correlation between
community and growth

5. BEST PART OFYOUR JOB?
• Be part of something bigger
and helping people
• Getting direct feedback from
happy users
• Bridge industries with users
• Deal with users from
different nationalities

6. WHAT SKILLS MATTER?
• Multitasking
• People's skills
• Patience
• Chief Listening Officer
• Diplomacy
• Curiosity
• Empathy
• Creativity and good writing

7. BEST QUALITY...
AND WORST SIN?
• Being authentic and
enthusiastic
• Impatience
• Empathy
• Overstreching
• Structure
• Overinvolvement

8. HOW SCALABLE IS CM?
• Crowdsourcing
• Customer Service
• Advocates & Ambassadors
• Referrals
• Give tools to users
• Moderate wisely

9. YOU WISHYOU HAD
KNOWN...
• Communities take time
• Communities are a relationship
• Be always available
• Users are (almost) always right
• Louder users are not all your
community
• Less is more
• Your community and company is not
going to die if you take time off

11. @_mv
@thinksofi @silfoglia @svenjacg
@severin07
@uber_berlin
@sbootcamp @twago_inside @motortalk
@EyeEm
#SmwbMandA
#SMWBerlin
Sophie Hechinger Silvia Foglia Svenja Goebel
MoritzVieweg Severin Matusek