Brand experience Dream Center Peoria Presentation.pdf
Dominate Your AI Strategy to ReachReal Individuals. Right Now.
1. Dominate Your AI Strategy to Reach
Real Individuals. Right Now.
April 30, 2019
2. 22019 Zeta Global Proprietary & Confidential
Chief Technology Officer
and Head of Product
+ Focused on ensuring technology & product strategy meets the
requirements of business strategy: Data, AI, Scale, UX.
+ Joined Zeta in 2017 through acquisition of his AI company
+ Greatest achievement is not being out-witted by his 3 year old
son, yet.
Christian Monberg
2019 Zeta Global · Proprietary & Confidential 2
3. 32019 Zeta Global · Proprietary & Confidential
Our Mission is to reinvent
how data is used to make
experiences between
brands and consumers to
be more personal,
perceptive and productive
4. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com2019 Zeta Global · Proprietary & Confidential 4
CHAPTER 1
AI & DATA STRATEGY
CUSTOMER
6. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com
"You can see the computer age everywhere
except in the productivity statistics.”
–Robert Solow
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KEY TAKEAWAY 1:
Real-time systems need to be
near your customer interactions
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KEY TAKEAWAY 2:
Data should be intrinsically
transportable
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KEY TAKEAWAY 3:
A 360-degree view of your
customer must extend beyond
your four walls
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KEY TAKEAWAY 4:
Data-driven marketing will
become model-driven
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CHAPTER 2
Understanding Real Individuals:
Right Now
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Acquisition vs Retention
17. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com
2018 Zeta Global Proprietary & Confidential
Marketing has never been more chaotic
10,000
messages/day
21
screens/hour
8
seconds each
347,222
tweets/min
51,000
Apple apps/min
284,722
snaps/min
19. CMO’s struggle to crack the code.
2019 Zeta Global – Proprietary & Confidential. 19192019 Zeta Global · Proprietary & Confidential
People are
complicated.
Understanding them
doesn’t
have to be.
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There is opportunity in chaos. Their journey is telling.
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Simple: start by
knowing who
they are
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Intent modeled from Real-
time Behaviors
+ Knowing when
someone’s in market
+ Understanding how to
market to them
+ See how your segments
over or under index and
adjust creative
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KEY TAKEAWAY 5:
Acquisition and Retention
Marketing will converge
around individual experiences
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KEY TAKEAWAY 6:
Understanding (latent) data in
motion is of far greater value
than attributes at rest
26. 262019 Zeta Global Proprietary & Confidential
KEY TAKEAWAY 7:
Campaign managers will
become behavioral
psychologists
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CHAPTER 3
Bringing it all together
28. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com
“The true sign of intelligence is not knowledge
but imagination.”
-Einstein
OBSERVATION CURIOSITY EXPERIMENTATION
29. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com
“The true sign of intelligence is not knowledge
but imagination.”
-Einstein
Provide the data and AI
to inform new, better
decisions
Provide the insights &
automation from AI to
enable people to be
curious again
Provide the activation &
testing framework to
validate optimal,
outcome-drive results
DATA INSIGHT EXPERIENCES
OBSERVATION CURIOSITY EXPERIMENTATION
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Our value has always started with
data and ended with experiences.
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COLLECT ENRICH ANALYZE STRATEGY ORCHESTRATE MEASURE
• 1st Party
• 3rd Party
• Connectors
• NLP
• ETL
• AI/ML
• Experience
Builder
• Omnichannel
• Real-time
Scoring
• BI
• Attribution
• Data Exports
DATA INSIGHT EXPERIENCES
32. AI without identity is short-sighted
Deterministic Measurement
Findings
Insights Develop acquisition, retention
and scale
Platform Execution
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ZID: 3w4649
Email: Fhakan@gmail.com
Name: Farris Hakan
Z_32_IntentScore: .85
Z_403_IntentScore: .66
35. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com
• Retool so that real
time data & identity
systems are close to
your customer
interactions
• A true 360 view of
your customers must
extend past your four
walls, be tied to
identity and focused
on intent
KEY TAKEAWAYS
PDC Mission – could be used instead of about Zeta or in addition too
We have an innate need to communicate and be understood. Lascaux Cave Paintings
Understanding people through empathy.
“Marketing has never been more complicated.”
“On average, we “connected” humans:
are bombarded with up to 10,000 messages a day, across multiple channels,
and switch between 21 screens an hour
with an attention span for any given message, according to Microsoft, that is just 8 seconds”.
“And we ignore the vast majority of them. People have zero time for brands they don’t connect with. Marketers need to engage consumers in a very personal, individual manner: ”
49% of people disregard a brand if they perceive the message to be irrelevant
On the flip side, more than one-third - 36% - are more likely to buy from a brand that sends them personal, tailored message
Screen shot of VR video to introduce the Zeta Data Cloud expierence
1-1 activation of a known identity through a real time platform"