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Dominate Your AI Strategy to Reach
Real Individuals. Right Now.
April 30, 2019
22019 Zeta Global Proprietary & Confidential
Chief Technology Officer
and Head of Product
+ Focused on ensuring technology & product strategy meets the
requirements of business strategy: Data, AI, Scale, UX.
+ Joined Zeta in 2017 through acquisition of his AI company
+ Greatest achievement is not being out-witted by his 3 year old
son, yet.
Christian Monberg
2019 Zeta Global · Proprietary & Confidential 2
32019 Zeta Global · Proprietary & Confidential
Our Mission is to reinvent
how data is used to make
experiences between
brands and consumers to
be more personal,
perceptive and productive
2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com2019 Zeta Global · Proprietary & Confidential 4
CHAPTER 1
AI & DATA STRATEGY
CUSTOMER
52019 Zeta Global Proprietary & Confidential
AI &
DATA LAB
2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com
"You can see the computer age everywhere
except in the productivity statistics.”
–Robert Solow
92017 Zeta Global Proprietary & Confidential
102019 Zeta Global Proprietary & Confidential
KEY TAKEAWAY 1:
Real-time systems need to be
near your customer interactions
112019 Zeta Global Proprietary & Confidential
KEY TAKEAWAY 2:
Data should be intrinsically
transportable
122019 Zeta Global Proprietary & Confidential
KEY TAKEAWAY 3:
A 360-degree view of your
customer must extend beyond
your four walls
132019 Zeta Global Proprietary & Confidential
KEY TAKEAWAY 4:
Data-driven marketing will
become model-driven
2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com2019 Zeta Global · Proprietary & Confidential 14
CHAPTER 2
Understanding Real Individuals:
Right Now
152019 Zeta Global Proprietary & Confidential
2018 Zeta Global – Proprietary & Confidential www.zetaglobal.com | 16
Acquisition vs Retention
2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com
2018 Zeta Global Proprietary & Confidential
Marketing has never been more chaotic
10,000
messages/day
21
screens/hour
8
seconds each
347,222
tweets/min
51,000
Apple apps/min
284,722
snaps/min
28%
of the
internet
is fake
18
It’s burning through
marketing dollars
And your attention…
CMO’s struggle to crack the code.
2019 Zeta Global – Proprietary & Confidential. 19192019 Zeta Global · Proprietary & Confidential
People are
complicated.
Understanding them
doesn’t
have to be.
202019 Zeta Global · Proprietary & Confidential
There is opportunity in chaos. Their journey is telling.
212019 Zeta Global · Proprietary & Confidential
Simple: start by
knowing who
they are
222019 Zeta Global · Proprietary & Confidential
2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com All rights reserved. | 23
Intent modeled from Real-
time Behaviors
+ Knowing when
someone’s in market
+ Understanding how to
market to them
+ See how your segments
over or under index and
adjust creative
242019 Zeta Global Proprietary & Confidential
KEY TAKEAWAY 5:
Acquisition and Retention
Marketing will converge
around individual experiences
252019 Zeta Global Proprietary & Confidential
KEY TAKEAWAY 6:
Understanding (latent) data in
motion is of far greater value
than attributes at rest
262019 Zeta Global Proprietary & Confidential
KEY TAKEAWAY 7:
Campaign managers will
become behavioral
psychologists
2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com2019 Zeta Global · Proprietary & Confidential 27
CHAPTER 3
Bringing it all together
2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com
“The true sign of intelligence is not knowledge
but imagination.”
-Einstein
OBSERVATION CURIOSITY EXPERIMENTATION
2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com
“The true sign of intelligence is not knowledge
but imagination.”
-Einstein
Provide the data and AI
to inform new, better
decisions
Provide the insights &
automation from AI to
enable people to be
curious again
Provide the activation &
testing framework to
validate optimal,
outcome-drive results
DATA INSIGHT EXPERIENCES
OBSERVATION CURIOSITY EXPERIMENTATION
2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com 30
Our value has always started with
data and ended with experiences.
312019 Zeta Global · Proprietary & Confidential
COLLECT ENRICH ANALYZE STRATEGY ORCHESTRATE MEASURE
• 1st Party
• 3rd Party
• Connectors
• NLP
• ETL
• AI/ML
• Experience
Builder
• Omnichannel
• Real-time
Scoring
• BI
• Attribution
• Data Exports
DATA INSIGHT EXPERIENCES
AI without identity is short-sighted
Deterministic Measurement
Findings
Insights Develop acquisition, retention
and scale
Platform Execution
2019 Zeta Global · Proprietary & Confidential 32
ZID: 3w4649
Email: Fhakan@gmail.com
Name: Farris Hakan
Z_32_IntentScore: .85
Z_403_IntentScore: .66
Drive
Outcomes
332019 Zeta Global · Proprietary & Confidential
Getting AI, ML, NLP to work for you
The Right ExperienceRight Now
PRIME
PERSON
PRIME
CONTENT
PRIME
CHANNEL
PRIME
TIME
2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com
• Retool so that real
time data & identity
systems are close to
your customer
interactions
• A true 360 view of
your customers must
extend past your four
walls, be tied to
identity and focused
on intent
KEY TAKEAWAYS
Q&A
Christian Monberg
Chief Technology Officer
LinkedIn/chrismonberg
Zetaglobal.com
Thank you

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Dominate Your AI Strategy to Reach Real Individuals. Right Now.

  • 1. Dominate Your AI Strategy to Reach Real Individuals. Right Now. April 30, 2019
  • 2. 22019 Zeta Global Proprietary & Confidential Chief Technology Officer and Head of Product + Focused on ensuring technology & product strategy meets the requirements of business strategy: Data, AI, Scale, UX. + Joined Zeta in 2017 through acquisition of his AI company + Greatest achievement is not being out-witted by his 3 year old son, yet. Christian Monberg 2019 Zeta Global · Proprietary & Confidential 2
  • 3. 32019 Zeta Global · Proprietary & Confidential Our Mission is to reinvent how data is used to make experiences between brands and consumers to be more personal, perceptive and productive
  • 4. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com2019 Zeta Global · Proprietary & Confidential 4 CHAPTER 1 AI & DATA STRATEGY CUSTOMER
  • 5. 52019 Zeta Global Proprietary & Confidential AI & DATA LAB
  • 6. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com "You can see the computer age everywhere except in the productivity statistics.” –Robert Solow
  • 7.
  • 8.
  • 9. 92017 Zeta Global Proprietary & Confidential
  • 10. 102019 Zeta Global Proprietary & Confidential KEY TAKEAWAY 1: Real-time systems need to be near your customer interactions
  • 11. 112019 Zeta Global Proprietary & Confidential KEY TAKEAWAY 2: Data should be intrinsically transportable
  • 12. 122019 Zeta Global Proprietary & Confidential KEY TAKEAWAY 3: A 360-degree view of your customer must extend beyond your four walls
  • 13. 132019 Zeta Global Proprietary & Confidential KEY TAKEAWAY 4: Data-driven marketing will become model-driven
  • 14. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com2019 Zeta Global · Proprietary & Confidential 14 CHAPTER 2 Understanding Real Individuals: Right Now
  • 15. 152019 Zeta Global Proprietary & Confidential
  • 16. 2018 Zeta Global – Proprietary & Confidential www.zetaglobal.com | 16 Acquisition vs Retention
  • 17. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com 2018 Zeta Global Proprietary & Confidential Marketing has never been more chaotic 10,000 messages/day 21 screens/hour 8 seconds each 347,222 tweets/min 51,000 Apple apps/min 284,722 snaps/min
  • 18. 28% of the internet is fake 18 It’s burning through marketing dollars And your attention…
  • 19. CMO’s struggle to crack the code. 2019 Zeta Global – Proprietary & Confidential. 19192019 Zeta Global · Proprietary & Confidential People are complicated. Understanding them doesn’t have to be.
  • 20. 202019 Zeta Global · Proprietary & Confidential There is opportunity in chaos. Their journey is telling.
  • 21. 212019 Zeta Global · Proprietary & Confidential Simple: start by knowing who they are
  • 22. 222019 Zeta Global · Proprietary & Confidential
  • 23. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com All rights reserved. | 23 Intent modeled from Real- time Behaviors + Knowing when someone’s in market + Understanding how to market to them + See how your segments over or under index and adjust creative
  • 24. 242019 Zeta Global Proprietary & Confidential KEY TAKEAWAY 5: Acquisition and Retention Marketing will converge around individual experiences
  • 25. 252019 Zeta Global Proprietary & Confidential KEY TAKEAWAY 6: Understanding (latent) data in motion is of far greater value than attributes at rest
  • 26. 262019 Zeta Global Proprietary & Confidential KEY TAKEAWAY 7: Campaign managers will become behavioral psychologists
  • 27. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com2019 Zeta Global · Proprietary & Confidential 27 CHAPTER 3 Bringing it all together
  • 28. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com “The true sign of intelligence is not knowledge but imagination.” -Einstein OBSERVATION CURIOSITY EXPERIMENTATION
  • 29. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com “The true sign of intelligence is not knowledge but imagination.” -Einstein Provide the data and AI to inform new, better decisions Provide the insights & automation from AI to enable people to be curious again Provide the activation & testing framework to validate optimal, outcome-drive results DATA INSIGHT EXPERIENCES OBSERVATION CURIOSITY EXPERIMENTATION
  • 30. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com 30 Our value has always started with data and ended with experiences.
  • 31. 312019 Zeta Global · Proprietary & Confidential COLLECT ENRICH ANALYZE STRATEGY ORCHESTRATE MEASURE • 1st Party • 3rd Party • Connectors • NLP • ETL • AI/ML • Experience Builder • Omnichannel • Real-time Scoring • BI • Attribution • Data Exports DATA INSIGHT EXPERIENCES
  • 32. AI without identity is short-sighted Deterministic Measurement Findings Insights Develop acquisition, retention and scale Platform Execution 2019 Zeta Global · Proprietary & Confidential 32 ZID: 3w4649 Email: Fhakan@gmail.com Name: Farris Hakan Z_32_IntentScore: .85 Z_403_IntentScore: .66
  • 33. Drive Outcomes 332019 Zeta Global · Proprietary & Confidential Getting AI, ML, NLP to work for you
  • 34. The Right ExperienceRight Now PRIME PERSON PRIME CONTENT PRIME CHANNEL PRIME TIME
  • 35. 2019 Zeta Global – Proprietary & Confidential www.zetaglobal.com • Retool so that real time data & identity systems are close to your customer interactions • A true 360 view of your customers must extend past your four walls, be tied to identity and focused on intent KEY TAKEAWAYS
  • 36. Q&A Christian Monberg Chief Technology Officer LinkedIn/chrismonberg Zetaglobal.com Thank you

Notas do Editor

  1. PDC Mission – could be used instead of about Zeta or in addition too
  2. We have an innate need to communicate and be understood. Lascaux Cave Paintings
  3. Understanding people through empathy.
  4. “Marketing has never been more complicated.” “On average, we “connected” humans: are bombarded with up to 10,000 messages a day, across multiple channels, and switch between 21 screens an hour with an attention span for any given message, according to Microsoft, that is just 8 seconds”. “And we ignore the vast majority of them. People have zero time for brands they don’t connect with. Marketers need to engage consumers in a very personal, individual manner: ” 49% of people disregard a brand if they perceive the message to be irrelevant On the flip side, more than one-third - 36% - are more likely to buy from a brand that sends them personal, tailored message
  5. Screen shot of VR video to introduce the Zeta Data Cloud expierence
  6. 1-1 activation of a known identity through a real time platform"