Yvonne Silcox has over 15 years of experience in administrative, property management, and marketing roles. Her most recent role was as an Administrative Manager for a real estate office where she oversaw all aspects of residential real estate transactions from contract to closing. Prior to that, she worked as the General Manager and Co-Owner of a property management company where she oversaw 20 rental units and one commercial property. She also has marketing experience from her role as a Marketing Associate for a financial services company.

1. Yvonne S. Silcox
4063 Estancia Way, Melbourne, FL 32934  727-403-3169
yvonne.silcox@yahoo.com
Skillset: Typing 80 WPM, Microsoft Word, Publisher, Excel, Outlook
EXPERIENCE
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July 2015-March 2016 RE/MAX Response Clearwater,FL
Administrative Manager
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Responsible for the delivery, management,and reporting processes related to residential real estate
transaction for a portfolio of properties for a high volume office.
Worked directly with the real estate clients and broker with responsibilityfor all aspects ofthe real estate
sales transaction process.
Responsibilities included,butnot be limited to:
 Oversight and execution of the entire real estate transaction from contract to closing examining all
contracts carefully
 Audit each file to ensure all appropriate documentation is in compliance with regulatoryguidelines.
 Coordination with end client,broker and other subjectmatter experts necessaryto deliver and ultim ately
complete the sale of subjectproperties ofclients
 Prepare listing and sales contracts and all mandatoryaddendums for each new listing and contractfor
sale.
 Create timelines and checklistfor each pending sale and ensure thateverything is completed in a timely
manner (i.e.home inspection,loan commitment,survey, appraisal,etc.).
 Ensure that each listing is updated in MLS database with mostcomplete and updated information
2007-2015 Trinico Inc Clearwater,FL
General Manager / Co-Owner
Oversaw all aspects ofProperty Managementin accordance with companymission statement,including
maximization of financial performance,guestsatisfaction,and staffdevelopmentwithin established quality
standards.Responsible for the hiring,training and discipline ofall hotel staff.
 Responsible for managementof 20 room motel,12 rental properties and one commercial property.
 Managed 12 rental properties including showing when vacant,required maintenance and improvements
and all phases oflease construction and renewal,accounts payable and receivables
 Planned and implemented renovations to exterior and interior of motel property including budgeting,
design,obtaining bids and managing the entire process from startto finish.
 Worked diligentlyto train and mentor an effective team of staff, which has resulted in positive guest
relations,improved propertymaintenance and overall employee job satisfaction
 Developed a marketing plan and several ad campaigns creating publicityfor the motel business and it’s
long-standing business reputation of60+ years in business.
 Complete dailyguestreconciliation including guestcheck-in and check-out,dailycash and credit
reports and bank deposits,accounts receivables and payables
 Received the prestigious “White Gloves Award” from Superior Small Lodging for two consecutive
years (2014,2015) in recognition ofmeeting very strict guidelines for extraordinary clean
accommodations

2. 2010 –2012 Raymond James & Associates,Inc. Clearwater,FL
Marketing Associate
Worked in a dynamic team environment to coordinate,monitor and assistin the implementation ofmarketing and
communications plans and projects for a private investmentproducts team.
 Responsible for all avenues of client communication bydelivering timelyand pertinent
communication using email,mass mail,surveys, phone calls, personal greeting cards,etc.
 Answer client phone calls using “service first” attitude,with an emphasis on timelyresolve to client
issues
 Accurately maintain clientrecords using database,to thoroughly documentand journal all written
and verbal communication with clients.
 Designed various types ofclient publications including newsletters, clienttailored reports, birthday
cards,clientsurveys, invitations,etc.
 Planned various branch and clientfunctions within guidelines and per branch budget
 Regularlyupdated companysocial media and companywebsite:
http://www.raymondjames.com/briggs/ assuring timelyand relevant information,as well as tracking
statistical information relevantto the site
 Prepare clientreports for client and prospectmeetings. Assure thatall files contain appropriate
documents,flyers and various materials as needed
 Generate monthly log,scan and archive all branch documentation for compliance purposes using
Excel
 Assure that all documents are reviewed for compliance purposes,logged,reviewed by branch
manager,and updated before expiration
2004 – 2007 Good Shepherd Lutheran Church & Pre-School State College,PA
Parish Administrator
 Maintain church membership database
 Provide a central focal pointfor parishioners to communicate with Pastor and various church staff.
 Produce all church publications (bulletins,newsletters,ads,etc.)
 Answer all incoming phone calls
 Coordinated all parish special events,services and meetings.
Education
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Concordia University St. Paul, MN
B.A. Marketing Managementand Innovation
St. Petersburg College Clearwater,FL
A.S. Word & Information Processing
2012-Present Licensed as Florida Real Estate Sales Associate Clearwater,FL