Mohamed Yusuf Sharafudeen is an administrative assistant with over 10 years of experience in hotel operations including front office work, administrative assistance, material control, and guest relations. He is currently a Front Office Supervisor at Le Meridian Al Hada Saudi Arabia where he handles check-ins/outs, coordinates with various departments, and ensures guest satisfaction. Previously he has held roles such as Admin Assistant to the GM, Front Office Supervisor, and Business Center In-Charge positions at various hotels in Saudi Arabia and India.

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MOHAMED YUSUF SHARAFUDEEN
P.O. Box 999,Le Meridian Hotel,Al Hada Saudi Arabia
Email: yousufest@gmail.comMob: +966538962740
Out Look: mohammed.sarafudeen@lemeridien.com yousufest@skype.com
Professional Brief: Administrative Assistant with comprehensive experience of 10+years in various
departmentoperations,like adminassistantoperation, Material control operation,GMSecretarial operation,
Front office Assistant,Guestrelationreportingandteamdynamicswithgrowthoriented organizations ,Front
Office Supervisor
Professional Attributes
Efficient Planning & Execution Skills ~ Excellent Communication Skills ~ Result-driven Work Approach
Team Dynamics ~ Skilful Time Management ~ Strong Work Ethics
PROFILE AT A GLANCE
 CommittedandproficientProfessional with comprehensive experience in the areas of Administrative &
front office assistant and material control for hotel sector.
 Accurate,precise andhighlyethical inall work-related assignments – able to immediately contributes to
corporate financial goals and objectives.
 Computer skills include BASIC, OPERA and MS Office.
PROFESSIONAL EXPERIENCE
(Le Meridian Al Hada Saudi Arabia (Jan 2012 – till date)
Career Progression:
 Front Office Supervisor (Apr 2014 – till to date)
 Admin Assistant(GM) (Apr 2013 – Apr 2014)
Highlights as Front Office Supervisor:
 Handle the front office work like check in and check out and Handle that shift.
 Followedbyall work as per Starwood rules, and coordinate with income auditor and sales manager, and
Reservation.
 Coordinate with front office Manager and prepare the VIP arrival guest.
 Prepare reports and checking master arrival report and PRS Net report and SPG report.
 Coordinator with Housekeeping and F&B manager and Meeting room Manager.
 Prepare the GSS profile and update
 To Prepare the ESS weekly basis
 To achieved GSS our target yearly also replay to the guest if received compliant
 Update SPG points to SPG link as per the revenue
 Open SPG Link and take print out daily basis.
 Open star guest and replay to the guest
 Take care of Green Choice and update points
 Update SPG PRO points to spg pro link as per the event revenue
 To achieve SPG PRO Enrollment
 To maintain staff attendance
 To prepare action plan for front office
 Take care of supplies
 Take care of Guestvoice
 Take care of land-it
 Coordinates with income auditor

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Highlights as Admin Assistant GM:
 Coordinate with General Manager as per the daily presses.
 Prepare the monthly attendance and Duty Manager Report of Executives.
 Checked outlookandmassage communicate withall departmentheadandtravel agency, Starwood Head
office.
 Prepared the minutes of morning meeting and all kind of meeting minutes as per all department head
advice.
 Coordinate with all staff and Starwood and department head.
 Prepared Action plan also booking air ticket for staff and Managers.
 Handle staff vacation and all kind of admin work.
PREVIOUS EXPERIENCE
(Sheraton Dammam Hotel, Dammam, Saudi Arabia)
Career Progression:
 Account Admin Assistant (Mar 2011-Dec 2011 )
 Front office Supervisor (Jan 2011 –Mar 2011 )
Highlights as Account Admin Assistant:
 Coordinate with FC
 Prepared the receivable credit
 Posting Revenue plan.
 Posting staff entertainment bill.
 Maintaining the general cashier ( replacement at staff vacation )
 Maintaining the material control ( replacement at staff vacation )
 Coordinate with payroll manager.
 Secretarial work worked by Finance manager.
Highlights as Front office Supervisor:
 Check in and check out
 Handle the shift
 Coordinate with guest relation manager
 Coordinate with front office manager
 Prepare the Vip guest arrival list and welcome latter
 Take care of SPG guest and gold and platinum guest
 Avoid guest complaint and immediate actions to rectify complaints
(Le Meridian Makkah Hotel, Makkah, Saudi Arabia)
Career progression:
 Business centre In charge with Guest Relation ( Mar 2005 –Sep 2010 )
 Front office Co- ordinate ( Mar 2005 – sep 2010)
 Sales Coordinator (Mar 2005 –sep 2010 )
Highlights as Business Centre and Guest Relation:
 In charge of business centre take care guest requirements.
 Prepare the GSI profile and update the system& sending to head office for guest feedback.

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 Prepare of Starwood preferred guest card and Maintain update the guest profile in Fidelio.
 Update on spglink guest out guest for SPG points as per as revenue.
 Prepare the GSI report and update on system by weekly.
 To answer the guest email regarding GSI& SPG to be responsible for achieving at least 80% guest
satisfaction index.
Highlights as Front office Co-ordinate:
 To maintain staff attendance.
 To prepare the monthly attendant and leave statement
 Coordinate with front office manger and Room division manager as per required.
 Prepare the VIP arrival list and SPG Check out list.
 As a when required attending personnel department clerical jobs also Account department.
.
Achievement of Certificate:
 Starwood head office has awarded me with the certificate for my outstanding contribution in
2006
Race to enrol SPG promotions as a associate for the midlist region.
 Employee of the month for March 2009.
 Service culture training has successfully completed the Loyalty Beyond Reason in Le Meridian
Makkah
 Completed training for customer service program by internet form Starwood Hotels.
EDUCATION
 MBA. (Master of Business Administration )
AVC Engineering College, Anna University,Mayiladuthurai (2004)
 BBA. (Bachelar of Busainess Administration ),
Khadir Mohideen College, Bharathidasan University, Adirampattinam (2003)
PERSONALPARTICULARS
 Date of Birth: 05th Aug 1980
 Languages Known: English, Tamil and Arabic & Hindi
 Nationality: Indian
 Iqama Status: Transferable
 Marital Status: Married with 1 children
 Permanent Address: 5/850 Big Bazaar Street, Thirupoondi Post - 611110, Nagapattinam, Chennai,
India