2. R: Good evening Ma’am/Sir, Welcome to TBNHS
Café
G: Good evening!
R: Do you have reservation Ma’am/Sir?
G: No I don’t have reservation
R: Table for how many Ma’am / Sir?
G: Just me! Non-Smoking area please
R: Okay Ma’am / Sir this way please
G: Thank you

4. R: Good evening Ma’am/Sir, Welcome to TBNHS
Café
G: Good evening!
R: Do you have reservation Ma’am/Sir?
G: Yes, we do have
R: May I have your name please?
G: Please be seated for a while, I’ll check the
details of your reservation.
R: Ma’am / Sir you reserved table for ____ this
way please

5. R: Is this table Ok for you Ma’am / Sir?
G: Yes, that one will do.
R: Have a seat Ma’am / Sir
G: Thank you.
G: Would you lie me to unfold the table napkin
for you ?
G: Yes, please(optional)

7. R: Excuse me Ma’am / Sir here is your water
G: Thank you.

9. R: Excuse me Ma’am / Sir would you like to
review our menu and I’ll be back to take
your order.
G: Sure! Thanks.

11. R: Excuse me Ma’am / Sir Im Zyza your server
for this day, can I take your order now?
G: Sure can I have
(Always remember to order in this following
order SOUP-SALAD-MAIN COURSE)
(Then the next food will be offered by the
server)

13. R: Would you like to try Carlo Rossi Red/White
wine which is perfectly match for your order
R: Would you like to upgrade your stea into a
large size?
R: Would you like to try our dessert?
R: How would you like your steak done?
Medium rare? Medium well or well done?

15. R: Excuse me Ma’am / Sir may I repeat your
order. You order
1 cream of mushroom soup
1 ceasar salad
1 swiss steak well done
1 bottle of red wine
And 1 kaluah brownie
Did I get your order right
G: Yes that’s it.

17.  (MIS – EN – PLACE)

19.  R: Excuse me Ma’am / Sir here is your
complementary bread.
 G: Thank you.

21.  R: Excuse me Ma’am / Sir here is your cream
of mushroom soup
 R: Excuse me Ma’am / Sir here is your ceasar
salad
 R: Excuse me Ma’am / Sir here is your swiss
steak for main dish well done. Bon appetite.

23.  W: Good afternoon Ma’am / Sir Im Zyza your
wine sommelier may I present to you the bottle
of wine that you have ordered Carlo Rossi Red
wine
With the grape variety of sweet red
Vineyard in california
Vintage of 2008
Comes with 250 ml bottle
With 9 percent alcohol content
W: would you like me to open the wine for you
Ma’am / Sir?
(Opening of wine)

25.  W: Would you like to evaluate the cork?
 W: Would you like to evaluate the wine?
 W: Would like me to pour some more?
 W: Excuse me Ma’am / Sir here is the bottle
of your wine . Enjoy your meal and have a
great day.
 (CRUMBING THE TABLE)
 W: Excuse me Ma’am / Sir can I clear your
table (crumbing)
 W: Excuse me Ma’am / Sir here is your
kaluah brownie for your dessert.

27.  R: Excuse me Ma’am / Sir may I present to
you your bill.
 R: I received 1000 I’ll be back for your
change
 R: Excuse me Ma’am / Sir here is your
change.

29.  R: Than you for dinning with us and we are
looking forward for your next visit. Have a
nice day and goodbye.

31.  RA: Than you for calling room service this is
Zyza speaking how may I help you?
 G: Yes, good morning I want to order food for
my breakfast
 RA: Okay Ma’am / Sir, may I have your name
and room no. please?
 G: Sure Im Edlin from room no. 27
 RA: Okay Sir Edlin can I get your order now?
 G: Yes, can I have sandwich and orange juice
 RA: Okay Sir can I repeat your order, your
ordered 1 sandwich and 1 orange juice, did I
get your order rigth?

32.  G: yes thats right
 RA: What time would you like me to deliver
your breafast?
 G: 8 am
 RA: How do you lie to settle your bill? Is it in
cash, credit card or room charge?
 G: room charge please
 RA: Okay Sir do you have any question?
 Since you don’t have questions, thank you
for calling room service have a nice day.

33.  R: (knock3x) Room service Can I come in?
 G: Sure yes please
 R: Good morning Sir Im Zyza your room
attendant for this day, where do you want
me to set up your food on the table or just
live it on the tray
 G: On my table please(Proper table set – up )
 R: Excuse me Sir this is your bill kindly sign
this for me for acknowledgement
 G; Okay sure!

34.  R: What time would you like me to come
back to clear your table?
 G: After 30 minutes
 R: Okay sir I’ll be back after 30 minutes to
clear your soiled dishes. Thank you so much
and enjoy your breakfast have a nice day.
 (Go back to the room after 30 minutes)
 R: (Knock 3x) room service can I come in?
 G: yes please
 R: excuse me sir can I clear your table?
 G: sure yes please
 R: By the way Sir hows your food?Did you
enjoy it?

35.  G: well it was so delicious I really enjoy it
 R: Oh that was great ! I f you have free time
this evening we are inviting you to watch the
concert of Parokya ni Edgar located at the
Big hall for free. Than you so much Sir have a
great day.
 G: Oh Awesome ! Thank you.