1. Yolandrea Bonner
Front Office Supervisor- Courtyard By Marriott
Memphis, TN 38128
yolandrea_bonner@yahoo.com - 3463173795
To utilize skills obtained through customer service and people relations, education and training in the areas
of child care, youth development, healthcare and Student Government to become a career asset to a leading
team.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Front Office Supervisor
Courtyard by Marriott - Germantown, TN - November 2014 to Present
Responsibilities:
-Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation.
-Pitching in, attend to guest needs at the front desk, know the property layout by heart to ably guide guests
and answer questions.
-Create an environment where motivated people want to join, learn, do their best, and advance.
-Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching
throughout the employment lifecycle.
-Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed
fellow departments, to increase team efficiency and overall productivity.
-Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is
monitored.
-Performed night audit duties, closed out all house accounts, ensured all credit cards were properly authorized,
verified all payments, ensured all accounts balanced
- Processed invoices for payments and
-Completed hotel ordering and inventory
- Participated in Sales Team Fall Blitz by following up on any group leads and getting new leads for future
guests
-Operated a multi phone line system
-Responded to guest emails regarding folios, complaints, and all questions
- Assisted in scheduling interviews, employee performance reviews, filing employee documents, oversaw
employee coaching
Accomplishments
Remained flexible and dependable in all areas of the hotel
Employee of the month October, November 2015
Promoted from guest service agent to front office supervisor April 2016
Skills Used
Great customer service
Outstanding problem solving skills
Administrative Assistant

2. Times Remembered Event Planning - Memphis, TN - June 2010 to Present
Provide excellent customer service
• Take incoming calls on a multi-line phone system
• Schedule appointments for event scheduling
• Prepare contracts for clients
• Maintain company calendar
• Assist with event set up
• Receive payments for deposits of events
• Make daily bank deposits
Customer Service/Sales Associate
Wal-Mart - Memphis, TN - May 2012 to December 2014
Operating a multi-line phone system
• Ensured softlines department is stocked and maintained for customer satisfaction
• Prepare merchandise for inventory
• Protect company asset by loss prevention
• Operate the cash register
• Provide outstanding customer service to customers
Stockroom Associate
DD's Discount - Memphis, TN - March 2012 to May 2012
Received store merchandise upon delivery
• Processed merchandise for retail sale
• Counted merchandise to ensure all items documented were received
Hostess/Server
Golden Corral - Jonesboro, GA - June 2008 to December 2008
Performed Cashier operations
• Ensured front line maintained a clean appearance
• Stocked front line supplies at the end of shift
Unit Customer Service Representative
Atlanta Medical Center - Atlanta, GA - June 2006 to July 2006
Answered phone lines
• Assisted new mothers with transporting newborn babies to and from the nursery
• Provided assistance to patients with call lights responses
• Stocked unit supplies
• Performed minor Administrative duties to assist unit nurses
• Performed additional duties as assigned
EDUCATION
Diploma in General studies
NORTH CLAYTON HIGH SCHOOL - Riverdale, GA
August 2007 to May 2010
Social Work
UNIVERSITY OF MEMPHIS - Memphis, TN
2012

3. AWARDS
Employee of the Month
November 2015
Remained flexible and dependable in my department
Obtained perfect attendance in my department and being on time
Above and Beyond Associate
July 2016
Remained dependable in all areas of the hotel
Asked for and received training in multiple areas of the hotel in order to help out in multiple departments when
needed
Remained flexible willing to work all shifts and every area when needed
ADDITIONAL INFORMATION
QUALIFICATIONS
Outstanding verbal and written communication skills.
Exemplary problem solving skills
Excellent customer service
Microsoft Office Suites
Computer Operations
Multi-Line Phone Systems
Cash Register Operations