1. CV
YOLANDA LOUW
Hi.
Something ……about myself…
I am looking for a new challenge, something different.
Love working with people, so a Front line position, Reception or Hostess position would be ideal.
Also a position working from home .as I am very flexible, and being a single mom would really help with the
day to day…living
I am a very strong admin candidate..
I am a people person and I am very passionate in everything I do.
I am a very reliable and honest person, and a hard worker.
I am a problem solver and love life…..
I am currently the Centre manger / client liaison at the Easyway assessment Centre…for Telesure…

2. PERSONAL DETAILS:
First Name : Yolanda
Surname : Louw
Residential Address : 3 Bethulie Street
South Hills
JHB South
2197
Contact Telephone no : Work: 011 715 7990
Cell : 071 161 4286
Identity Number : 7201090178085
Date of Birth : 9 January 1972
Sex : Female
Marital Status : Divorced
Dependents : 2
Driver's license : Yes/Code 10
Nationality : South African
Home Language : Afrikaans / English
Health : Good
Hobbies : Gym, Aerobics
SECONDARY EDUCATION :
High School attended : JG Strijdom High School
Highest Standard Passed : Matric
Subjects : English. Afrikaans, Mathematics, Economics,
Business Economics, Household Economics.
EMPLOYMENT HISTORY:
EMPLOYER: AEGIS INSURANCE 1990 TO 1999
POSITION HELD: DEPARTMENT: MANAGER:
TYPIST UNDERWRITING CHRIS ALBERTS
011 642 6426
• copy typing

3. • data capturing
• typing of meeting minutes
• daily schedule for staff
• stats typed for manager (monthly and weekly)
• Typing off all underwriting manual files.
UNDERWRITER UNDERWRITING CHRIS ALBERTS
011 642 6426
• confirm all details with client re policy
• Check all relevant info previous insurance etc..
• capture info on file
• confirm correct underwriting criteria
• accept policy or decline
CLAIMS CONSULTANT CLAIMS DEPT JANE SCHROEDER
011 642 6426
• complete claim forms (manually)
• register claim
• confirm all terms and conditions of policy
• confirm previous insurance and underwriting done
• confirm police case number
• speak to witnesses
• arrange assessment
• liaise with claims management
• arrange repair or replace
• settle or repudiate
ARCHIVE TEAM LEADER INFO DEPT CLIVE DAVIDS
011 642 6426
• created an archive system on computer
• train staff to use this
• monitor the system daily
• report on success of the system to management
• lead archive team
• develop changes to make it easy for archiving info on storage
• Assist with roll out of this system to the company.
• Used in all departments oversee this...
• manage staff in this environment
• 5 staff members reporting to myself
ASSISTANT BRANCH MANAGER. INFO DEPT CLIVE DAVIDS
011 642 6426
• start up the information centre
• scanning of all incoming mail into the system
• create an upload and code for capturing info on system
• team lead the coding dept
• liaise with manager re process
• make sure all system for scanning in working order
• all staff issues and queries to me

4. • 25 staff members report to myself
• handling all dept issues
• assist manager with monthly and daily stats
• arrange weekly monthly meeting re the info process with various departments
• have weekly meeting re the process update with dept managers
• do staff performance appraisals
• build and maintain relationships with suppliers
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EMPLOYER: BANKFIN FINANCE HOUSE 1999 (6 MONTHS) TEMP
POSITION HELD: (TEMPORARY) ADMIN ASSISTANT
• confirm all details on application for finance
• data capture on computer system
• do legit and ITC checks
• confirm criminal records or not
• check finance criteria
• advice manager acceptable or not
DEPARTMENT: FINANCE
MANAGER: ANDRE LOUW 011 886 7734 / 3434
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EMPLOYER: SA UNDERWRITERS 2000 TO 2002
POSITION HELD: CLAIMS CONSULTANT
• register claims info
• capture info on claims system
• conf all info correct
• do SAPS checks
• confirm terms and conditions correct
• arrange assessment
• arrange repair , replace or fitment
• book assessment appointments
• settle or repudiate
• do payments and premium confirmations
DEPARTMENT: CLAIMS
MANAGER: JUDY DE SA 011 777 7200 / 7345
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EMPLOYER: NIC BROKERS 2002 TO 2003
POSITION HELD: BROKER CONSULTANT/REP
• follow up on leads
• visit motor dealers create more business
• do short term insurance quotes

5. • write up insurance policies
• assist with existing client queries and complaints
• arrange venues with suppliers
• get best competitive quotes from various insurance
companies for clients
• weekly meeting with manager, feedback
DEPARTMENT: BROKERS
MANAGER: CHARMAINE 011 3916 555 / 6614
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TELESURE
EMPLOYER: AUTO AND GENERAL INSURANCE 2003 TO
CURRENT 2013
POSITION HELD: DEPARTMENT: MANAGER:
INSPECTION CONS.: INSPECTIONS ISABELLE HITCHCOCK
RANDBURG ASSESS 011 489 4900
CENTRE (HOTLINE)
• assist clients when coming in to the centre
• confirm information on system
• do vehicle inspection for client
• confirm the anti theft device
• make changes on policy as per clients request
• supply client advice on all policy info
• sell additional policy apps to clients tracker etc
• capture certificate on policy
INSPECTION TEAM LEADER: INSPECTIONS: BRONWYN AFRICA
011 489 4900
• assist clients
• confirm info on system
• do inspections
• handle queries and complains
• 4 staff reporting to me re leaves. Time off etc..
• do daily stats
• capture certificates
• report to manager
• weekly meetings
• run day to day work environment
TEAM LEADER/ INSPECTIONS/ ASSESSING ERNA TAYLOR
TEMP CENTRE MANAGER SOUTHGATE ASSESS CENTRE 011 715 7300
(4 MONTHS)

6. • do vehicle inspections
• assist with policy changes
• handling queries and complaints form clients
• all staff personal queries, leave etc
• daily weekly stats
• weekly meeting with staff re changes and processes
• Handle all Centre issues. Cleaners, tea girl, stationary, payments of suppliers etc.
• deal with suppliers daily
• take responsibility for centre and staff
LOSS ADJUSTING .ADMIN ASSIST. LOSS ADJUSTING DAVE PIKE
HEAD OFFICE 011 715 7300
EMPIRE BUILDING
• assist with admin on claim files
• prep for investigation
• do all follow up work
• do SAPS checks
• confirm previous insurance history
• confirm police report info
• accompany loss adjuster on road investigation
• visit SAPS for file
• compile final investigation report for Manager
FFW CONCIERGE CLIENT MANAGER IN TOUCH DEPT JANINE GOUVEIA
BOKSBURG ASSESS 011 715 7380
CENTRE
• Liaise with client. re assessment
• confirm booking with assessor and client
• prep for assessment
• confirm if valid claim with terms and conditions of policy
• receive client assist assessor with assessment info
• conf details on policy with client all correct
• discuss changes if client needs any on policy
• discuss claims process in full
• liaise with assessor re repairer etc
• arrange rental car for client if needed
• complete spreadsheet for manager daily
• do comments on process on policy file
• keep client informed off process
• site visits to repairer to make sure job is done as per assessed quote
• if claim rejected liaise with client and explain
INSPECTIONS ADMINISTRATOR BOKSBURG DIC RIAAN
GLASFIT JOZI STRYDOM
XAVIER ASSESS 011 715 4333
CENTRE
• do all vehicle inspections

7. • manually and capture on the policy
• receive daily on email faxes and queries re, or from Glasfit Branches, policy consultants,
brokers, Tracker and Netstar
• Handle all queries. discuss with relevant parties, give feedback and do system comments
• manage all email faxes received daily
• audit Glasfit Faxes daily, manually or system used
• manage staff assisting in capturing certificates and assisting in doing inspections
• responsible for inspection scanning bin, capturing and allocating
• do daily diaries entries received
• do weekly stats on all work received and done
• deal with all Glasfit country wide as well as anti theft fitment stations
• allocate and arrange inspection books country wide, books to be courier to various inspection
stations
• do all related Glasfit queries
ASSESSING ADMIN
• also assist in daily running of this assessment centre
• cleaning staff reporting to me
• Handle all stationary issues.
• cleaning equipment orders
• all suppliers dealing with the centre I do
• assist with assessing admin
• deal with all assessing incoming clients
• acting as reception and information
• assist in policy and claim incoming clients queries
• assist assessor with arranging of towing or rebooking for clients
• arrange all staff functions
• report to my manager as well as to Assessing manager daily
• manage assessment centre
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