Yentzu Chen

Washington D.C. Metro Area United States

Management and Program Analyst (MAPA) at US Department of Homeland Security (DHS)

Government / Military

Implements knowledge management, digital information dissemination technology, and enterprise integration solutions in the Federal sector to strengthen and enhance mission performance, products, and services including web marketing, digital publishing, and customer relationship management (CRM) efficacy Current Focus Areas: • Leveraging information systems, Web 2.0/social media tools, and other emerging technologies for operational areas • Integrating business analysis, project management, and program analysis capabilities to comprehensively manage program and business development life cycle processes including program monitoring and evaluation • Building and sustaining inter-organi