Designing Learning Content for Reusability 2.0

Designing Learning Content for
Reusability 2.0
Xyleme Reusability 2.0 Webinar Series

© 2009 Xyleme - All rights reserved

Our Presenters

Mary Miller
VP of Professional Services
AchieveGlobal

Jeff Katzman
VP and Chief Learning Officer
Xyleme, Inc.

Stuart Grossman
VP of Client Services
Xyleme, Inc.


During the Webinar

Use your Q&A pane to type any
questions you may have from our
panelists.

Post your own views, questions, hot topics via
Twitter including the hash tag #xyleme09
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discussion in real time!


Agenda

Training Content: The Problem

What is Single-Source Learning Content

How to create Single-Source Learning Content

Impacts on Instructional Designers


Training Content: The Problem


Poll

POLL


Vision of the Solution: Before/After
Before After

Instructor’s Guides

Participant Guides

Handout Packs

Slide Deck
XML
Assessments

E-learning

Performance Support

Mobile

Reference Guides


Reusable Single-Source
Single-
Source New Course

Repository


AchieveGlobal
Over 40 years of experience in sales performance,
leadership and customer service training
Clients include more than 400 of the Fortune 500
Operations in over 40 countries and 32 languages
Training methodology is a results driven, proven
process
Applications for all employee levels of an organization
Offer eLearning and classroom solutions
Over 3,000 people go through our classes daily


Why go Through the Transition?
Improves speed to market/delivery
Updated products
Customized modules to support verticals/audiences
Changes in graphics/wording to bring content to life
Localized changes to meet global market
Extends the life of the investment
Revise only the “topic” that changed
Alter the delivery mode to meet cultural and technical
readiness
Evolves as the audience, organization or process evolves
Can tie into marketing, data sheets, training
(internal/external)


Single-
Single-Source Case Study
AchieveGlobal
Leadership Development, Sales Effectiveness, and Customer
Service
Classroom, e-learning
Sample Outputs
Facilitator Guide
Slides
Wall Charts
Supplements and Handouts
Program Support Materials
Participant Guide
Exams


The Single-Source Model
Single-

Course

Objectives


Single-
Single-Source Publishing Process

Selection
Transformation

Formatting

Publishing


A New Way to See Learning Content


Structure of a Facilitator-Led Activity
Facilitator-


Step
Group


Step
Group

Step


Step
Group

Step

Example


Demo


Reusable vs. Single Sourced
Reusable Single Sourced
Content in Written once, used for
“chunks”/topics several outputs
Address many business Change in one place,
needs by assembling impacts all deliverables
differently
Select appropriate
Easy to combine delivery mode, as
behavioral training with audience needs evolve
process and system
Need to consider how to
training
structure each
Need to consider component to allow
references to other output to different modes
content and transitions


Best Practices
Plan for increased design/development time for new
products and to transition existing products
Clearly set expectations that existing content will
change
Plan change management process for
designers/writers
Market the advantages to all stakeholders and
business partners
Start with a high-impact project
Market your success
Carefully think through metadata


How to Know What is Reusable?

Mfg Operators Quality Assurance Maintenance

Mfg floor layout x x x

Identify equipment x x x

Safety procedures x x x

Bioreactor Operation x ?

Sample access ports x x

Cleaning x x

Repair x


Keep Shared Content Context Neutral

How to operate a Where do you draw
the sample for
bio-reactor testing?

How does a How does a
bio-reactor work bio-reactor work

Manufacturing Operator Quality Associate


How Do I Make it Relevant?

Course 1

Introduction
Not Shared
1 General Content
Shared
Example

Non-Example

2 General Content

Summary


Where Could the Object Appear?

Course 1 Course 2

Not Shared
1
Shared
2

2 3


Summary
Explored the problem
Explained Single-Source
Looked at an example
Explored one way to structure content
Discussed how structured content impacts the
instructional designer


Questions?
Mary Miller
VP of Professional Services
AchieveGlobal

Jeff Katzman
VP and Chief Learning Officer
Xyleme, Inc.

Stuart Grossman
VP of Client Services
Xyleme, Inc.


Learn More
Follow the Twitter discussion at www.xyleme.com/twitter
and participate with your own tweets using the hash tag
#xyleme09
Contact us directly
Mary Miller, VP of Professional Services, AchieveGlobal
Mary.Miller@achieveglobal.com
Jeff Katzman, VP and CLO, Xyleme, Inc.
jeff.katzman@xyleme.com
Stuart Grossman, VP of Client Services, Xyleme, Inc.
stuart.grossman@xyleme.com

Visit our podcast library at www.xyleme.com/podcasts


Designing Learning Content for Reusability 2.0

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