How small/mid-size businesses (SMBs) are reducing costs, increasing efficiency and providing better customer service.

1. How Digitization is Giving
SMBs a Competitive Edge

2. Digitization isn’t just a buzzword.

3. It’s a fundamental shift that’s
changing how organizations operate
internally and interact with their
customers, suppliers and partners.

4. Converting paper processes to digital ones helps them cut
costs, increase efficiency and deliver better customer service.
And we’re not talking here about basic digitization, where
you simply scan original paper documents and store them.

5. The real gains come when you deploy an end-to-end
digital ecosystem, with complex document workflows
reduced to push-button simplicity.
Where document routing, storage, sharing and security
are effortlessly integrated and automated.

6. Now if you think all of this sounds like
large-enterprise talk, think again.
Because digitization is high on the
agenda for SMBs too.

7. We know this because we recently conducted
a comprehensive survey among over
1,000 small and medium-sized businesses
in the U.S.,France, Germany and the UK.

8. And the results may surprise you.

9. Our survey
reveals that
28%
of respondents are
‘well advanced’ in their
digitization drive,

10. with a further
37%
just starting
to implement
their plans.

11. So that’s a
pretty impressive
65%
of SMBs who are already
embarking on the
digitization journey.

12. Where to start

13. If you’re not one of those SMBs,
you might be anxious.
The good news: there’s still time to
catch up. Even better, you can learn
from the SMBs who’ve already started.

14. Three big pieces of
advice stand out.

15. 1. PICK THE RIGHT
PROCESSES TO START WITH
The most successful initiatives
start with the most paper-
intensive processes in the
organization.
Most often, these processes
are billing & invoices, business
& financial reporting, and
HR forms & employee files.

16. 2.PICK THE RIGHT
DEPARTMENTS TO
START WITH
Finance and IT top the
list – which isn’t surprising,
as they support multiple
departments across the
organization.
Sales and Customer Support
are the next priorities
and the clearest sign
that digitization isn’t just
an internal nice-to-have.

17. 3. DON’T GO IT ALONE
Three quarters of SMBs trust
an expert partner to help
them get digitization right.
This means they can design
a custom-built solution
around their specific needs.
It also means they start with
a comprehensive assessment
of their print environment, to
see where they are and how
to get where they want to be.

18. Digitization has quickly become an
imperative for SMBs trying to lower
their costs, scale their processes and
get better at serving customers.

19. Impressively, most SMBs have
already started their journeys –
demonstrating that there are real,
tangible gains to be had.

20. Most important, it’s giving
these forward-thinking SMBs
a leg up on the competition.

21. THE STATE OF SMB
DOCUMENT MANAGEMENT
If you want to get the inside track on
what the smartest SMBs are doing when
it comes to document management.
Find the full survey here.
The State of
SMB Document
Management
How the smartest small and medium-sized businesses
use digitization, workflow and managed print services
to boost their bottom line

22. It’s a quick and easy read.
And when you’re done,
why not discover the next
generation of MPS yourself?
We’d love to talk.

23. Xerox is an $11 billion technology leader that innovates the way the world communicates,
connects and works. Our expertise is more important than ever as customers of all sizes
look to improve productivity, maximize profitability and increase satisfaction. We do this
for small and mid-size businesses, large enterprises, governments, graphic
communications providers, and for our partners who serve them.
We understand what’s at the heart of work – and all of the forms it can take. We embrace
the increasingly complex world of paper and digital. Office and mobile. Personal and
social. Every day across the globe – in more than 160 countries – our technology, software
and people successfully navigate those intersections. We automate, personalize, package,
analyze and secure information to keep our customers moving at an accelerated pace.
For more information visit www.xerox.com.
About Xerox
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