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Goosebumps
- 1. Goosebumps Why some problems are more exciting than others
- 2. We’re living in incredibly exciting times.
- 3. Enormous advances in software, computing power, analytics and connectivity are fueling an explosion of new ideas about processes, data, collaboration, automation and networking.
- 4. If you’re into innovation, disruption, transformation – or just making things better – this is a glorious time to be alive.
- 5. Wherever you sit in the global economy, whatever your discipline or role, however junior or senior you are…
- 6. You’re in the innovation business. The business of making things work better tomorrow than they did yesterday.
- 7. We think that’s just about the best challenge anyone could ever ask for.
- 8. But it also carries enormous responsibilities. We all make decisions every day about where we’ll focus our talents and energies.
- 10. As individuals and as organizations, we’re defined by the issues that we choose to address.
- 11. The problems we love to solve. The ideas we need to see happen.
- 12. We are what we focus on.
- 13. We’re a company called Xerox.
- 14. We think a lot about the kind of problems we love to solve. The problems that give us goosebumps.
- 15. That wake us up in the middle of the night, groping for that pen and notepad.
- 16. Every company has its own answers to the question, “What problems do we love to solve?” And every person does too.
- 17. But we wanted to share ours, to help people and companies think about the ideas that excite and motivate them.
- 18. Because staying true to your “goosebumps” problems – staying focused on the things that matter most to you – is the secret to doing great things.
- 19. So here we go. The kinds of problems we love to attack…
- 20. We love problems that are holding our clients back the most.
- 21. Every large organization has lots and lots of problems. But some of them are more strategic and more limiting than others.
- 22. We love attacking the problems that are preventing our clients from achieving their full potential.
- 23. Problems that inhibit their ability to execute effectively.
- 24. Problems that work against all their efforts and hold them back from success.
- 25. Solving these kinds of problems is enormously gratifying. Because it means we can repay and reward the trust that these organizations have shown in us.
- 26. We love problems that affect a lot of people.
- 27. We like problems of scale.
- 28. Problems that touch millions of people – and problems that are tougher because they touch millions of people.
- 29. We’ve found that smaller-scale problems tend to be more forgiving, more tolerant of imprecision. (Not always, but often small problems allow for “craft” solutions rather than scalable ones.)
- 30. Large-scale problems demand a level of elegance in their solutions that, frankly, turns us on.
- 31. (Fortunately, our clients tend to be large organizations and governments – so they need solutions that scale.)
- 32. We love problems that can be fixed quickly – and those that take time and patience.
- 33. Many of the world’s toughest and most important challenges will take decades to solve. For these, our role is to enable the front line solvers – in healthcare, transportation, government – rather than to tackle these problems on our own.
- 34. But we also love problems that we know we can, if not solve, at least improve in months and years rather than decades. These are commercial problems where impactful improvements are found on the road to longer-term solutions.
- 35. We love results – but we know that success comes from the marriage of patience and impatience.
- 36. We love problems that exist where people meet technology.
- 37. Pure tech innovation is thrilling. But innovation can’t make an impact until it’s put into practice.
- 38. And that means crafting the interface between people and technologies.
- 40. We love B-to-B-to-one problems.
- 43. A county clerk’s office helping a citizen enroll for jury duty.
- 44. A county clerk’s office helping a citizen enroll for jury duty. A city transportation authority supporting an electronic toll user.
- 45. A county clerk’s office helping a citizen enroll for jury duty. A city transportation authority supporting an electronic toll user. A hospital emergency department diagnosing an unconscious patient.
- 47. We love problems that enable better listening.
- 49. It’swhyethnography– watchingpeopleatwork orconsumerslivetheir lives–hasalwaysbeen centraltoourwork.
- 50. Andwhydataanalytics– essentiallylisteningatscale –iscriticaltosomany ofoursolutions. We like to help companies discover deeper, more profound insights.
- 51. We love problems that help big organizations act more like small ones.
- 55. We love problems that demand collaboration.
- 56. High-impact transformation almost always comes from the close collaboration of diverse teams, with experts from inside and outside your organization.
- 58. And why we work closely with universities and research teams from seemingly unrelated disciplines to solve problems and seize opportunities.
- 60. We love problems that can be solved by the Three As.
- 61. The three most promising innovation fronts for every company are Automation,
- 62. The three most promising innovation fronts for every company are Automation, Analytics,
- 63. The three most promising innovation fronts for every company are Automation, Analytics, and Artificial Intelligence.
- 64. And the combination of all three is magic.
- 65. Automation removes the slowness, cost and inaccuracy from repetitive, manual processes. Analytics turns data into insight into ideas into innovation into impact. Artificial Intelligence extends what people are good at – in all directions.
- 66. The Three As are driving amazing transformations in every discipline. We love being a part of that.
- 67. So those are our “goosebumps” problems. The kinds of problems that make us love what we do. And make us who we are.
- 68. What are yours? We’d love to hear. What kind of problems make you love what you do? Tweet to us @Xerox or post to our Facebook page (XeroxCorp).
- 69. ©2016 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries. BR19149. About Xerox Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. We conduct business in 180 countries, create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients – and their customers. Learn more at www.xerox.com