Windows 7 Professional Helps eMazzanti to Operate Lean and Green

1. Windows 7
Customer Solution Case Study
New OS Helps IT Consultant Operate
Lean and Green
Overview “Trigger Start Services is a new Windows 7 feature
Country or Region: United States
Industry: IT Consulting, Professional
that fires-up services only when needed. It enables
Services faster startup and shut down as well as reducing
Customer Profile
power consumption.”
eMazzanti Technologies provides IT Jennifer Mazzanti, President, eMazzanti Technologies
consulting services for businesses ranging
from home offices to multinational
corporations throughout the New York
metropolitan area and in three countries. It might seem contradictory that an IT consultant whose staff
averages two or more monitors per desktop would be concerned
Business Situation
eMazzanti seeks technology that helps it about greener computing, but eMazzanti Technologies —a
run more efficiently and green.
Microsoft® Gold Certified Partner —has actually found common
Solution ground. Through its involvement in a new Windows® 7 Professional
New features in Windows 7 such as Trigger
Start Services and Problem Steps Recorder operating system program called Ignite, the firm is discovering ways
are speeding workflow and helping
conserve electricity. to work more efficiently while reducing its carbon footprint on the
environment. Features in the new operating system, including
Benefits
 Faster Trouble Ticket Closure Saves Trigger Start Services, Power Management, Problem Steps
$75,000
Recorder and a host of enhanced navigation tools such as Jump
 Extended Productivity, Greener
Computing Lists, Shake, and Federated Search are speeding up workflow and
 More Efficient Navigation
helping to slow down power consumption.
 Faster Customer Tutorial Creation
 Deeper, More Powerful Searches

2. Situation Trigger Start Services
eMazzanti Technologies is all about delivering Trigger Start Services fires up an application‟s
powerful solutions in the most efficient service, such as a webcam software update
manner possible to its more than 400 small or the availability of an IP address, in a more
and mid-size customers. The Hoboken, N.J. efficient manner. Windows 7 consolidates or
firm is located in one of the most densely batches service requests to more efficiently
populated—and competitive—regions in the use computer resources.
U.S. Increasing productivity through better
technology solutions is a philosophy Problem Steps Recorder
eMazzanti first internalizes, then evangelizes This feature enables eMazzanti customers to
to its customers and prospects. For example, record their interactions with an application
its technology adoption must meet one or or computer operation and provide a detailed
more criteria: (1) enhance the ability to serve screen-by-screen view with accompanying
its customers, (2) increase productivity in keystroke annotation. Problems can be more
significant, incremental ways, (3) help create clearly communicated to eMazzanti staff
a competitive advantage, (4) promote which in turn reduces help desk resolution
conservation and green alternatives. time.
“Since our customers pay a flat monthly rate, Power Management
we have to be efficient in order to keep them Laptop batteries last longer with power-
happy and maintain profitability,” said Carl saving features like Battery Power
Mazzanti, vice president, eMazzanti Management. For example, adaptive display
Technologies. “We look to best practices and brightness dims the display if an engineer
technology to help us be more competitive, has not used the PC for a period of time.
productive and profitable.
Snap, Shake, Peek
“We‟re also looking for greener IT solutions Snap windows to a side-by-side view by
for our customers that save paper or power,” dragging windows to borders, left and right.
noted Jennifer Mazzanti, president, Grab and shake the foremost window to
eMazzanti Technologies. “PC users often turn make all other windows disappear. Shake
off or change power saving features that again to make all open windows reappear.
drive up electricity costs or have negative The Peek feature is invoked by clicking on the
productivity effects because laptop battery lower right hand Show Desktop rectangle.
life is not what it ought to be. To make PC The desktop is immediately visible to view
energy consumption more personal, gadgets and other desktop icons.
ZDNet.com calculated the average CPU and
monitor wasted approximately $90 per year Taskbar Customization
in electricity. There‟s both an economic and Jump Lists allow users to see the most recent
an environmental incentive to pay attention files by right-clicking on the Taskbar.
to greener computing.”
Federated Search
Solution Windows 7 has enhanced search features
eMazzanti Technologies is discovering a that deepen search capabilities, essentially
number of features in Windows 7 that are making Windows 7 a giant search engine
helping it get work done faster with less scouring local PCs, HomeGroup, network,
impact on the environment. external drives, and the Internet.

3. Benefits “Windows 7 is so operationally „lean‟ that it
Faster Trouble Ticket Closure, Estimated can run on older hardware,” shared Mazzanti.
to Save Over $75,000 “That means our customers can extend the
“Problem Steps Recorder is our number one life of their hardware investment which often
most valued feature in Windows 7,” said Carl is a mix of new and older machines.”
Mazzanti. “It precisely captures the problem
event and gets trouble tickets closed. Our “Windows 7 has another „green‟ side,” noted
customers are happier and we‟ve been more Mazzanti. “Group policy enabled power
efficient in solving the problem. Problem management is a great new tool to help a
Steps Recorder helps us to solve customer company be more environmental friendly.
problems up to 50 percent faster. Since we Power savings can be particularly significant
handle as many as 14,000 tickets a year, the across an entire school district or
time savings could be worth as much as organization.”
$75,000.”
More Efficient Navigation
More Efficient Computing “Snap, Peek, Shake and Jump Lists make
“Trigger Start Services is a new Windows 7 document navigation more efficient.
feature that fires-up only when needed. This Engineers routinely work on 3-4 support calls
enables faster start-up and shut down of your at their multi-monitor workstations. Windows
computer as well as reducing power 7 streamlines the complexity.”
consumption,” said Jennifer Mazzanti.
Mazzanti continued, “Jump Lists are very
“It takes time for a computer processor to get powerful productivity features, especially
to a true idle state. Think of it as the deep since they can be used with non-Microsoft
REM sleep we finally get to at night,” applications like graphics programs that are
continued Mazzanti. “In previous operating used to create marketing style guides and
systems and over time, a long list of logo libraries.”
automatic service requests associated with
webcams, IM clients, MP3 players and photo Deeper, More Powerful Searches
editing applications keeps consuming “Federated Search examines hard disks,
resources -memory, I/O and CPU. These all network and Internet sources, even down to
bog the computer down. Fortunately, command lines and control panel content,”
Windows 7 has the answer and „batches‟ the said Mazzanti. “We save time finding
work or engages just as the resources are customer support information and customers
needed.” save time with more accurate searching.
Federated Search is so powerful that we‟ve
Extended Productivity, Greener found custom scripting files, something highly
Computing unlikely with previous search options.”
“The Power Management feature in Windows
7 doubles the battery life of our laptops,” More Built-in Security
commented Jennifer Mazzanti, “effectively “The security features and capabilities now
doubling our engineer‟s productivity when built into Windows 7 can many times
they‟re working on the run without a plug-in eliminate the need to buy extra third-party
power source.” software,” said Mazzanti. “The customer
saves money and they have confidence that
everything works together well.”

4. For More Information Windows 7
For more information about Microsoft Faster and more reliable: Windows 7 will help
products and services, call the Microsoft your organization use information technology
Sales Information Center at (800) 426- to gain a competitive advantage in today‟s
9400. In Canada, call the Microsoft new world of work. Your people will be able to
Canada Information Centre at (877) 568- be more productive anyway. You will be able
2495. Customers who are deaf or hard-of- to support your mobile work force with better
hearing can reach Microsoft text telephone access to shared data and collaboration
(TTY/TDD) services at (800) 892-5234 in tools. And your IT staff will have better tools
the United States or (905) 568-9641 in and technologies to enhance corporate IT
Canada. Outside the 50 United States and security, data protection, and more efficient
Canada, please contact your local deployment and management.
Microsoft subsidiary. To access information
using the World Wide Web, go to: For more information about Windows 7, go to:
www.microsoft.com www.microsoft.com/windows/business
For more information about eMazzanti
Technologies products and services, call
201-360-4400 or visit the Web site at:
www.emazzanti.net
Software and Services Hardware
 Products  Lenovo
− Microsoft Windows 7 Professional  HP
− Microsoft Windows Vista Professional
− Microsoft Office 2007 Professional
− Windows Small Business Server 2008
This case study is for informational purposes only. MICROSOFT
MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.
Document published May 2009