Dermatology Associates Improves Service with Notebook PCs and Windows 7 Professional

1. Windows 7
Customer Solution Case Study
Dermatology Firm Improves Service with
Notebook PCs and Robust Operating System
ProBook 5310m Notebook PC
Overview ―The HP ProBook 5310m running Windows 7
Country or Region: United States
Industry: Clinical and cosmetic Professional is a cost-efficient, effective way to gain
dermatology services
flexibility and boost productivity. It gives us more time
Customer Profile to invest in our research—and our clients.‖
Dermatology Associates strives to give
Dr. Peter Jenkin, Medical Director, Dermatology Associates
patients unsurpassed care and quality
service to help improve their quality of Improving a patient’s quality of life is both the core philosophy
life. The company currently employs 25
dedicated professionals.
and driving mission of Seattle, Washington–based Dermatology
Associates. Since 2004, the company has provided exceptional
Business Situation
The company needed faster, easier ways
clinical and cosmetic dermatology services, such as laser skin
to access and share information, treatment and facial rejuvenation services, and continues to
communicate technical and training
issues, and keep systems safe from
perform leading clinical research to help patients overcome
intrusion. chronic or reoccurring skin conditions. This spirit of innovation
Solution
and commitment to quality has spurred ongoing success for the
Windows 7 Professional and the HP company, which currently averages 120 patient visits per day.
ProBook 5310m improve performance,
enhance productivity, and give users a
But to continue to provide unsurpassed customer experiences,
more intuitive and secure system that the company needed new ways to improve productivity so that
enhances their ability to get more done
in less time.
its staff could accomplish more in less time. By deploying the HP
ProBook 5310m running Windows 7 Professional, the company
Benefits
Dermatology Associates expects to:
found the fast, powerful, efficient system it was looking for.
 Save 25 minutes daily with sleep and
resume
 Gain major time savings with Location
Aware Printing and Problem Steps
Recorder
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2. ―With Windows 7 Situation working when they need to, rather than
Employees at Seattle, Washington–based waiting up to a minute for their systems to
Professional running on Dermatology Associates found that lengthy start. ―With Windows 7 Professional
system start and resume times inhibited running on my HP ProBook 5310m
my HP ProBook 5310m their ability to get to work as soon as they Notebook PC, my system is much faster
Notebook PC, my system would like—and waiting for systems to than any I’ve used before,‖ says Dr. Jenkin.
respond added up to hundreds of hours of ―I save at least a minute each time I start
is much faster than any lost productivity over the course of the my notebook.‖
year. Simply connecting to the right
I’ve used before. I save at network printer was tedious, time- With the Location Aware Printing feature in
least a minute each time consuming, and frustrating for users. Windows 7, users can quickly connect to
the right printer, regardless of which
I start my notebook.‖ In addition, employees needed more network they’re using, without having to
intuitive and efficient ways to work with manually select it. Once a user defines the
Dr. Peter Jenkin, Medical Director,
Dermatology Associates and present documents, especially when default printer in each network
showing before and after results to their environment, the feature will automatically
patients. select and print to the right printer, even
when a user moves from one network to
Managers needed faster, easier ways to the next.
communicate IT issues and help employees
learn new processes. And the company was ―Before, you’d have to scroll through a
always seeking ways to increase system network printer map every time you
security without compromising changed networks,‖ says Dr. Jenkin.
performance. ―Location Aware Printing eliminates that
process, saving time and energy.‖
Solution
When Dermatology Associates tested the Enhancing the Way Users Work
HP ProBook 5310m running the Windows 7 Aero desktop personalization, a feature of
Professional operating system, the Windows 7, includes tools such as Snap,
company found a way to overcome these which enables users to snap windows side-
challenges.* As Dr. Peter Jenkin, Medical by-side and view them simultaneously. For
Director of Dermatology Associates points Dermatology Associates, this has provided
out, ―The HP ProBook 5310m running a substantial benefit in terms of better
Windows 7 Professional is a cost-efficient, serving its clients.
effective way to gain flexibility and boost
productivity. It gives us more time to invest ―The Snap feature is huge for us,‖ says
in our research—and our clients.‖ Rebekah Allison, Administrator for
Dermatology Associates. ―This is the best
Benefits and easiest way to show before-and-after
Using the HP ProBook 5310m with photos to our patients—they can
Windows 7 Professional, Dermatology immediately see the difference in their
Associates expects to gain the following appearance.‖
benefits:
The HP ProBook 5310m has also made an
Faster Access to Critical Information impact on Dermatology Associates
Windows 7 features faster sleep and employees. The HP built-to-last design
resume,** which enables employees to start provides users with a sturdy, yet
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3. ―With Problem Steps lightweight, system that, according to Dr. Employees have discovered a new security
Jenkin, enhances employees’ ability to get option for their PCs with HP Credential
Recorder, we can re- work done. ―The HP ProBook 5310m is a Manager, which includes features such as
solid, durable and easy-to-use machine,‖ he the biometric fingerprint reader that helps
create IT issues and says. ―But what we love most is the bright add a critical layer of system protection.
share them with screen, which brings images to life with
vivid colors and crisp lines—it makes a big ―The biometric fingerprint scan is a great
technicians, rather than impact.‖ feature,‖ says Allison. ―It’s clear that HP has
our security in mind. It has made us feel
try to explain them. It Turning Challenges into Opportunities more confident that sensitive information
saves so much time— Windows 7 Professional includes Problem will not be compromised.‖
Steps Recorder, which is a feature that
and frustration.‖ enables users to record their interactions
with programs and applications and quickly *As part of the solution deployment
Rebekah Allison, Administrator,
Dermatology Associates send this information off to a technician. through the Windows 7 SMB Evidence
―With Problem Steps Recorder, we can re- program, the customer received
create IT issues and share them with complimentary notebooks and technical
technicians, rather than try to explain support from Microsoft and HP.
them,‖ says Allison. ―It saves so much
time—and frustration.‖ **New HP Business laptops with Windows 7
can start up to 41 percent faster and have
Dr. Jenkin adds, ―We’re also thinking of shut-down times that are up to 30 percent
using Problem Steps Recorder as a training faster than an older laptop. Test results
tool, which will reduce the time needed to compare HP 5310 systems with identical
create manuals and increase information configurations with one system running
retention on the user side.‖ Windows XP Professional SP3 (Genuine)
and the second system running Windows 7
Professional (Genuine). Actual results may
vary based on system configuration, and
performance will vary over time depending
on software installed.
Systems may require upgraded and/or
separately purchased hardware and/or a
DVD drive to install the Windows 7
software and take full advantage of
Windows 7 functionality. See
www.microsoft.com/windows/windows-7/
for details.
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4. For More Information Windows 7
For more information about Microsoft Works the way you want: Windows 7 will
products and services, call the Microsoft help your organization use information
Sales Information Center at (800) 426- technology to gain a competitive
9400. In Canada, call the Microsoft advantage in today’s new world of work.
Canada Information Centre at (877) 568- Your people will be able to be more
2495. Customers in the United States and productive anywhere. You will be able to
Canada who are deaf or hard-of-hearing support your mobile workforce with better
can reach Microsoft text telephone access to shared data and collaboration
(TTY/TDD) services at (800) 892-5234. tools. And your IT staff will have better
Outside the 50 United States and tools and technologies for enhanced
Canada, please contact your local corporate IT security and data protection,
Microsoft subsidiary. To access and more efficient deployment and
information using the World Wide Web, management.
go to:
www.microsoft.com For more information about Windows 7, go
to:
For more information about HP ProBook www.microsoft.com/windows/windows-7
5310m products and services, call (800)
888-9909 or visit the website at:
www.hp.com/go/notebooks
For more information about
Dermatology Associates products and
services, call (206) 267-2100 or visit the
website at:
www.daseattle.com
Software and Services Hardware
 Windows 7 Professional  HP ProBook 5310m
Partner
 Hewlett-Packard
This case study is for informational purposes only.
MICROSOFT MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, IN THIS SUMMARY.
Document published September 2010
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