1. WILLIAM MAFULASHAKE MAISELA Address: 210 Kirkness Avenue,
Summersfield, Pierre Van Ryneveld, 0157
Cell: 0790844314
Email: William.maisela@gmail.com
Driver’s Licence: Code 10
PERSONAL DETAILS
Languages: English (speak, read, write); Sotho (speak,); Sepedi (speak, read, write), Zulu (speak), Xhosa
(speak), Afrikaans (speak, read, write)
Telephone: 012 472 2705
ID Number: 850602 60 28 082
CAREER OBJECTIVE
o To succeed in an environment of growth and excellence and earn a job which provides me job
satisfaction. This will help in self-development and achievement of personal as well as
organisation goals.
o I need to be part of the organisation that value, utilize and follow business Analysis techniques
in order to improve business problems.
o I aspire to learn and grow; bring innovation; initiative and value. This will help in the
improvement of my shortcomings.
PERSONAL PROFILE
o Dynamic, diligent, self-motivated and trustworthy individual working in an IT industry.
o I am able to apply unique insight and strong troubleshooting skills developed through years of
IT experience to resolve any challenge within applicable time constraints.
o I am able to work under pressure individually without supervision and as a team player.
o I am determined, dedicated and a passionate individual, with a strong desire to fix or solve
problems.
o Keen interest in exploring new ventures in life.
EDUCATIONAL QUALIFICATIONS
Secondary Education
o Matric, Maserumule Senior Secondary School, 2004
Subjects: Mathematics, English, Physical Sciences, Biology, Agricultural Science, Afrikaans
Tertiary Education

2. o BSC Computer Science: University of Limpopo (4 years): 2008
ICT Course(s)
o ITIL V3 Foundation: Morvest Professional Services Currently studying National
o Certificate in Business Analysis(still waiting for Certificate): Faculty Training
Institution(FTI)
Courses:
 Professional Communication and Problem Solving Skills
 Business Analysis Fundamentals
 Preparing Effective Business Cases
 Requirements Planning, Management and Design
 Business Analysis Simulation Workshop
 Business Analysis Portfolio of Evidence
CAREER CHRONOLOGY
IT Support Technician TIA: 01 August 2011- Current
IT Intern NRF/TIA KZN: 02 August 2010– 31 July 2011
Machine Operator AEL Mining Services 01 July 2009 – 28 July 2010
Computer Lab Assistant University of Limpopo (Under work study program) 2007-2009
EMPLOYMENT HISTORY
Company: Technology Innovation Agency (TIA)
Period of Employment: 01 April 2015 - Current
Position Held: Systems Officer/ Business Analyst: Fund Management Systems
Job Descriptions:
o To provide helpdesk support of the systems within the organisation
o To manage logged calls on IT service Management system
o To escalate of systems queries to the service provider using Incident register
o To provide continuous guidance and advice on the system intelligence
o To train and provide support for SharePoint Intranet
o To grant access and reset of login credentials for systems users
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3. o To backup system data and restore it as required
o To enforce compliance with regard to IT standards and frameworks when using the
system
o To develop a report on the usability of the system and identify process and system
gaps and propose solution
o To facilitate and conduct the system testing session
o To train organisation staff on the customised systems
o To Develop system functionality requirement document
o To customise the system against the mapped business process
o To map and re-engineer business process for the organisation
o To develop customer survey questionnaire relating to the use of the systems
o To consolidate and analyse customer survey report on the developed process and
usability of the systems survey
o To manage call for proposal that are submitted through the system
o To re-route the submitted applications to appropriate strategic technology area
business unit
o To improve the systems continuously based on the recommendation from users
through agile environment
Company: Technology Innovation Agency (TIA)
Period of Employment: 01 August 2011 – 31 March 2015
Position Held: IT Support Technician
Job Descriptions:
o Server implementation and Administration (2003, 2008, 2012)
o Implement Network system access according to security procedures
o Monitor Network Health checks (Firewalls, Routers, servers, switches etc.)
o TIA Application support (Pastel, Exchange, VIP, Mimecast, McAfee, etc.)
IT Service Management
o IT Service Desk escalations and resolution
o Software and hardware life cycle management
o Regional supplier engagement
o Printing management
o Regional change management initiatives
o Conduct regional customer satisfaction survey
o Project Planning, monitoring and implementation
o Manage KZN regional and 2 KZN Regional platforms IT projects
o Oversee the implementations and confirm quality assurance
o Compile project close out reports
o Data backups and replication to DR site
o Daily regional data backups and ensure replication to DR site
o Monitoring and maintenance of data patterns
o Compile monthly reports
o Ensure adherence and compliance to IT network standards, frameworks and best
practices
o Enforce all IT approved policies within the region
o Conformance to IT procedures and processes
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4. o ShoreTel IP Telephone system
o System administration
Windows Infrastructure
o Windows Server 2008 Implementation and Administration
o Windows 7/8 Support
o File Server Support and Administration
o Domain Controller
o Active Directory
Company: National Research Foundation
Period of Employment: 02 August 2010 – 31 July 2011
Position Held: IT Intern
Job Descriptions:
o Workstation Support (Desktops and Laptops)
o Printing Management (User profiles, connections, user training, hardware
maintenance, user support)
o Unified communications support (Video Conferencing, projectors, telecommunication,
mobile and wireless connection
o Applications Support
o IT resources maintenance and lifecycle management
Company: University of Limpopo (Under work study program)
Period of Employment: 2007-2009
Position Held: Computer Lab Assistant
Job Descriptions:
o Assisting student with connecting to internet
o Helping students with typing and printing out of Assignments.
o Showing them how to use university mail system i.e. GroupWise.
o Assisting students to compile their assignments.
o Enforcing compliance in the computer laboratory.
o Upgrading of new software according to the technology trends.
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5. o Troubleshoot network issues on the lab computers.
Achievement: Certificate of service
SKILLS
o Performance Management certificate
Date of Attendance: September 2012
o Business Writing Skill course
Date of Attendance: 07 May 2013
o Excel Advance Course
Date of Attendance: 04 -06 December 2010
Soft skills
Thusanani work-readiness program
Period: 3 Months (23 February 2009- 14 May 2009)
Skills acquired: Project Management, Problem solving & Cognitive skills, Business Effective
Communication, Conflict management, Diversity Management, Business Etiquette & Ethics,
personal effectiveness in the office, Effective Meetings, Time management, etc.
REFERENCES
Name : Dr. Tozamile Rubuluza
Position : Portfolio Manager
Contacts numbers : 0824354699/ 031 271 4536
E-mail address : tozamile.rubuluza@tia.org.za
Name : Mr. Clayton Scoble
Position : IT Security Officer for Technology Innovation Agency (TIA)
Contacts numbers : 083 7815354
E-mail address : clayton.scoble@tia.org.za
Name : Ms. Matshidiso Matlolane
Position : Head: IT (TIA)
Contacts numbers : 0833766775
E-mail address : Matshidiso.matlolane@tia.org.za
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6. o Troubleshoot network issues on the lab computers.
Achievement: Certificate of service
SKILLS
o Performance Management certificate
Date of Attendance: September 2012
o Business Writing Skill course
Date of Attendance: 07 May 2013
o Excel Advance Course
Date of Attendance: 04 -06 December 2010
Soft skills
Thusanani work-readiness program
Period: 3 Months (23 February 2009- 14 May 2009)
Skills acquired: Project Management, Problem solving & Cognitive skills, Business Effective
Communication, Conflict management, Diversity Management, Business Etiquette & Ethics,
personal effectiveness in the office, Effective Meetings, Time management, etc.
REFERENCES
Name : Dr. Tozamile Rubuluza
Position : Portfolio Manager
Contacts numbers : 0824354699/ 031 271 4536
E-mail address : tozamile.rubuluza@tia.org.za
Name : Mr. Clayton Scoble
Position : IT Security Officer for Technology Innovation Agency (TIA)
Contacts numbers : 083 7815354
E-mail address : clayton.scoble@tia.org.za
Name : Ms. Matshidiso Matlolane
Position : Head: IT (TIA)
Contacts numbers : 0833766775
E-mail address : Matshidiso.matlolane@tia.org.za
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