1. WILLIAM GEORGE
7255 E. Nopal Avenue, Mesa, AZ 85209 | 480.218.4137 | wgeorge45@cox.net
SENIOR TELECOMMUNICATIONS ENGINEER
Resourceful and creative Senior Telecommunications Engineer offering an array of skills obtained throughout 38 years in
the industry. Deliver exceptional call/support center planning, design, construction, maintenance and troubleshooting.
Ensure systems remain in top operational condition, acquiring expertise through practical, hands-on experience.
Successfully interact with co-workers, vendors, the general public and representatives from other organizations to
obtain and disseminate information, advise on projects, resolve conflicts, set prioritize, coordinate activities and
maintain budgetary guidelines. Determine appropriate configuration of telecommunications hardware and software to
ensure desired performance. Recognized for the ability to analyze complex issues and arrive at logical conclusions,
quickly mastering new technologies. Manage technical projects from cradle to grave, including complex system
installations,andspecializeinvoice communications. Attendmeetingsandpresentclear/concise communication.
AREAS OF EXCELLENCE:
Telecommunications • Team Leadership/Training • Software/Hardware Installation • Client Services • LAN/WAN
Support Center Design • Research/Analysis • Troubleshooting • System Design • Future Roadmaps/Planning
CAREER NARRATIVE
Self-Employed, Mesa, AZ (2015 TO PRESENT)
INDEPENDENT CONTRACTOR
Deliver services at General Dynamics on a part-time basis as a self-employed contractor supporting Nortel and Cisco
phone systems.Engage asa fieldengineerreferredbyWhitlow Communicationforall projectsin the Phoenix area.
 Maintainaccurate logsand recordsof all workperformedandtelecommunicationssupportrequirements.
 Successfullyorganize andmanage special projectstoensure clientretentionandcompletesatisfaction.
Bank of America (Hewlett Packard and Countrywide Home Loans Acquisitions), Chandler, AZ (2005 TO 2015)
ASSISTANT VICE PRESIDENT / SENIOR NETWORK SUPPORT ENGINEER
Initially joined Countrywide Home Loans as a Senior Design and Support Engineer, staying with the company through
buyoutsbyHewlettPackardandthenBank of America,achievingpositionadvancementsoveraten-yearperiod.
 Delivered design and support for voice/data networks, monitoring and reporting network nodes and telephony
systemsforbothAvayaand Ciscovoice equipmentasa customerliaisonandtelecommunicationsexpert.
 Activelyassistedandsupportedprojectteamsinvariousroles,monitoringprogressthroughdelivery.
 Successfullycoordinatedsystemmaintenance requirementsandworkedwithvendorstoupgrade SIPservices.
 Monitored/installedWAN/LAN environmentstoencompassvariousspecializationsplatforms/technologies.
 Deliveredtechnical supportforanarray of issueswithinSIPaaSconversionsonbothSonusandCiscoCUCM.
 Interactedwithcustomersona dailybasistoensure comprehensionof projectsanddeliverexcellentservice.
 Supported network traffic analysis and bandwidth optimization efforts, consistently ensuring optimal
performance, and assisted in the development/execution of test plans, actively documenting all network
configurationupgrades,additionsandrevisions,andobtainingcustomerapproval priortoimplementation.
 Determineddesigninfrastructure telecomrequirementsfornew andexistingCountrywide corporate sites.
 Deliveredtechnical specificationsinsupportof Nortel PBXandancillaryequipmentimplementation.
 Researchedandimplementedenterprise system-wide networksolutions,capabilitiesandenhancements.
 Maintainedcritical telecomneedstobusinessunitsandsupportedcustomerbusinessgoals/objectives.
 Served as a design engineer for the contact center, viewing targeted facility space and constructing optimal
phone systems,ensuringall scriptingwasaccurate and componentsinplace before goinglive.
 Actively oversaw the conversion from Nortel to Avaya and Cisco Systems from 2009 through 2011, providing
trainingandsupporton the Nortel systemona technical basisaswarrantedandensuringuse comprehension.
 Served in a governance role at Bank of America, playing a key role on the review team to analyze risks to the
bank’snetworkandengagingindailycallstoreview issues,recommendingtestplansandofferingkeyadvisory.
 Retainedasan on-call techniciantoaddressemergencyissuesandbringsystemsbackonlineinatimelymanner.

2. WILLIAM GEORGE PAGE 2
EARLY CAREER SUMMARY
SENIOR FIELD ENGINEER, NextiraOne (formerly Williams Communications), Tempe, AZ
TECHNICIAN, Atlantic Telecom Services, Belford, NJ
ELECTRICIAN, RHW Electric, Matawan, NJ
TECHNICIAN, Contel - IPC, New York, NY
OPERATIONS SPECIALIST / FIELD TECHNICIAN, InterTel, Buena Park, CA
LEAD TECHNICIAN, OKI Electronics, Fort Lauderdale, FL
EDUCATION AND PROFESSIONAL DEVELOPMENT
ELECTRONICS TECHNICIAN PROGRAM, DeVry Technical Institute, Woodbridge, NJ
CERTIFICATIONS: Meridian 1 Core Expert; Meridian 1 Familiarization; Meridian 1x11 Database; Meridian Options 11 - 81
Installation and Maintenance; Meridian Mail Administration; Meridian ACD Administration; Call Pilot Installation and
Maintenance; Call Pilot Administration and Applications; Symposium Express Call Center Administration; Symposium
ServerInstallationandMaintenance;SymposiumClientAdministration;SymposiumScripting
TECHNOLOGY / ENGINEERING SKILLS
Design, Call Center Data, IVR Technology, Video Networks, Access Network, Enterprise Network, LAN/WAN, Cisco,
Genesys, TDM Environment, VOIP Environment, Call Recording/Routing, Server Installation/Upgrades, Unified
Command/Control, Real Tim, Database Migration, Technology Integration, Automated Call Distributors (Aspect-ACDs)
Windows Servers, Linux Servers, Fiber, OC3, OC12, OC24, OC48, OC192, DS3s, Copper T1s, Sonus, Multiplexor, Dialers,
Network Call Routing, VOIP Infrastructure/Integrations, PBX’s Avaya and Nortel, Nice Servers/Loggers, Security, IP
Routing,WirelessProtocols:H.323SIP MGCP, ISDN,PRI,MS Office Suite