1. COMPANY
OVERVIEW
WELCOME
TO PARSEQ
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2. Parseq is a dynamic and rapidly expanding provider
of Business Process Outsourcing services.
We help organisations achieve efficiencies and optimisation
within their core operational functions including:-
// Customer contact
// Fundraising and campaign services
// Fulfilment
// Document management
// Finance and accounting
// Banking processing
// IT
We offer our customers, both large and small, a complete end
to end service encompassing every element of a business process
lifecycle including, Customer Acquisition, Retention and Service,
Product Fulfilment and Delivery, Digital Mailroom and Complete
Accounts Payable & Receivable Processing. This capability,
underpinned by our technical innovation, leverages our expertise
in converting raw data to meaningful information upon which our
clients can make more informed business decisions.
With over 130 clients, including the UK’s top ten banks, leading
utility providers, insurance companies, charities and airlines,
together with an ongoing and innovative acquisition programme,
our vision is to be the UK’s single source business process
outsourcer of choice.
As a single source partner we provide our clients with a suite
of services and expertise to improve quality, reduce risk and
increase efficiencies in any operational area that requires it.
Services are flexible and scalable to match changing demands.
What’s more, as a single provider, we help our clients eliminate
the cost and complexities of multi-supplier management.
Making a difference
We have seven drivers that set us apart from the competition.
They are the basis of our philosophy and the reason why the UK’s
largest organisations come to us and stay with us.
Agility
Reacting quickly to market and client changes. Staying one step
ahead means clients can rely on us whatever the circumstance.
Vigilance
Adhering to the highest, most rigorous industry standards.
People
Passionate and dedicated individuals who work tirelessly for
our clients.
Innovation
Ensuring our clients achieve the results they need as well as
benefits they hadn’t even considered.
Loyalty building
Not just caring for customers but turning them into flag waving
brand advocates.
Technology
Investing in our infrastructure to produce the leanest, most
efficient processes in our industry.
Flexibility
Providing a truly scalable solution that can increase rapidly,
enabling our clients to respond to new business opportunities
as they occur.
We know the operational complexities clients face. We’re growing
and innovating in every area of our business to help our clients
overcome their challenges head on and become an indispensable
partner they trust.
Lowton Way, Hellaby, Rotherham, South Yorkshire S66 8RY.
T +44 (0)1709 448000 F+(0)1709 449000 parseq.com
2,700EMPLOYEES
130
CLIENTS
7 UK
OPERATIONAL
CENTRES
70 MILLION
CALLS PER YEAR
25 MILLION
DOCUMENTS PROCESSED
ANNUALLY
2 MILLION
PACKS DESPATCHED
PER YEAR
£2 BILLION
PAYMENTS PROCESSED
EACH MONTH
£1BILLION
INCOME RAISED
FOR CHARITIES
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