This internal memo written from a management perspective. This memo is crafted to help the office better organize their emails and records.

1. M E M O R A N D U M
TO: Staff of Iverson’sFurniture DATE: October1, 2013
FROM: WilliamAbel CC:
SUBJECT: Company E-mail Policy
Our companythrivesonthe intimate nature asmall businesscanprovide itscustomers.Close
interactionandpromptservice isourstrength. One of the most crucial elementsinthe implementation
of thisprinciple isouremail policy.Iverson’sFurniture isfortunate tohave talentedandwell-trained
associatesthatcan make successof thisnew policy.
 SYNCemail
Associatesare nowrequiredtosynctheircompanysmartphonestothe companyemail service.
All associatesare versedinall aspectsof ouroperationsandare askedtoansweremailsassoon
as possible.Betweenthe fouractive associatesatanytime,emailsshouldtake NOlongerthan
one businessdaytobe repliedto.
 Label and File
Associatesare nowto label email replieswiththe category:buy,sell,consignordelivery.The
labelingformatwillnowbe andplacedinthe subjectline.(FIRSTNAME_category_actiontaken).
Actiontakenlabelsare nowas follows:active,resolvedorpending. [ex.
William_consign_active]
 Action Taken Folders
Please donotdelete e-mailsaftertheyare respondedto.Place resolvedemailsinthe
correspondingfoldersalongwithreplies.Simplymove the email andreplytothe corresponding
actiontakenfolder:active,resolvedorpending.Active foldersare forscheduled pickups.
Resolvedisfordeclinedproposedfurniture.Pendingwill be reservedforpickupordeliveries
that have yetto be scheduled.
Thisneworganizedapproachwill ensure thatnocustomergetsoverlooked.The applicationof the new
policywill take time andIwill be happytowalkanyone throughit.Please contactme if you have any
questions.Iassure youthatit seemsmore complicatedthanitis.Ialsowill assure youthatonce this
policyismastered,customersatisfactionwill be greatlyimprovedandeveryone’slifewillbe made
easier.
Thank you,WilliamAbel