1. Internship in Human
Resource
Management
Pilot Flying J

2. Department
• Learning and Development
• Time in various other departments in
the company

3. Internship Objectives
• Shadow in Different Areas of PFJ
• “Discover” other departments in the corporation,
including other Human Resource areas
• Create a Learning Module
• Adobe Connect
• Research Best Practices
• Tips and Techniques
• Take the Team through the Module
• Group Project
• Customer Obsession
• Learning and Development Enhancements

4. Shadowing in L&D
• Senior Manager, Learning &
Development: Allison Cornish
• Manager of Learning &
Development: Jaymi Damron
• Operations Learning &
Development Manager: Scott
Garris
• Learning & Development
Specialist: Jennifer Scarbrough
• Learning and Development
Coordinator: Devon Alley
• Learning & Development
Assistant: Dena Wright

5. • Adobe Connect Online
Learning
• How to Guide
• Delivered to the L&D
Department
Department Project

6. Group
Project/Presentation
Tasked with improving PFJ’s culture of Customer
Obsession:
•Larger group divide into smaller groups
•Learning and Development Enhancements
• Relationship Based Learning Program
• Increased Customer Obsession Training
• Present 7/31/15

7. Other Activities
• Mountain Challenge
• Crazy Dash
• Volunteer Days

8. Time spent in each
Department
• HR Learning and Development
• Other PFJ Departments
• Marketing
• Food Service
• Fuel
• TIME (Operations)
• Payroll
• HR Employee Services
• Facility Maintenance
• Finance/Business Intelligence
• POS Lab
• Zone HR Managers
• Purchasing
• Internal Audit
• Sales/Acct/AP/Misc. Income
• Help Desk

9. Benefits of Internship
• Increased Knowledge
• Learning and Development
• Content Design
• Online Learning
• Training Coordination
• Other Departments of HR
• What it is like to work in a corporate setting
• Exposure
• Decide which branch of HR I would like to go into
• Advice from those currently in the field
• Networking
• With leaders in the company
• Others in the HR field
• Relationships that will continue throughout my career

10. Competencies Provided by
HRM Curriculum used in
Intern Experience
• Training Implementation
• Talent Management
• Job Analysis
• Organizational Behavior and Development
• The use of Strategic Human Resources and Staffing

11. Summary of Internship
• 10 week Full Time Internship (May 27-July 31)
• Learning & Development Department of Pilot Flying J
• Time spent: Shadowing and Assisting, Completing a
department project, completing a group project, and
learning about other departments in PFJ
• Throughout this experience I have learned there are a
lot of branches on the HR tree that work together
• A combination of exposure to content design, online
learning, operations training, classroom training, and
training coordination has taught me that L&D is a
branch that I could see myself being a part of.