1. Didier Willame
Chemin St-Pierre 11
1435 Mont-Saint-Guibert
0471784782
010 650522
dwillame@gmail.com
ABOUT ME
Hard-working, communicative,
discipline, flexible, willing to
learn
SKILLS
WORK
ITIL
VMWARE
AIRWATCH
PERSONAL
COMMUNICATION
ORGANIZATION
TEAM PLAYER
CREATIVITY
SOCIAL
LANGUAGES
FRENCH
ENGLISH
DUTCH
SPANISH
GERMAN
DIDIER WILLAME
IT Infrastructure Support
EXPERIENCE
(January 2016 – December 2016)
IT MANAGER
Pierre Fabre Benelux
Provided operational IT support for all systems and applications (Network,
PC, Servers, Mobile devices IPad, Windows Phone through Airwatch
(Vmware solution).
Actively participated in Unit project, Office365 migration, deployment of
security patches when required,
Actively participated in AD migration from one domain to another domain
Ensured effective communication with end-users.
Ability to analyze, diagnose, solve complex issues
Ability to communicate with all level of management, good written and
verbal communication
Builds and maintains vendor relationships and manages the purchase of
hardware and software products (Apple IPad , HP Printers, Dell Laptop’s.
Assists in the planning and implementation of additions, deletions and
major modifications to the supporting regional infrastructure.
Oversees the administration and maintenance of the company's
infrastructure.
Oversees the administration of the company's LAN - WAN.
Knowledge of Backup exec solutions
Responsible of network Management: VPN and MDM (Airwatch)
Ability to manage servers through VMware solutions (Vsphere)
2. (June 2015 – December 2015)
PROJECT MANAGER
Systemat S.A
Lead the planning and implementation of project
Facilitate the definition of project scope, goals and deliverables
Define project tasks and resource requirements
Plan and schedule project timelines
Track project deliverables using appropriate tools
Provide direction and support to project team
Present reports defining project progress, problems and solutions
Implement and manage project changes and interventions to achieve
project outputs
Project evaluations and assessment of results
(October 2008—February 2015)
INFRASTRUCTURE INTEGRATOR (Technical
Change Management)
CIRB–CIBG – BRIC (Centre Informatique pour la Région
Bruxelloise)
Apply a structured methodology and lead change management activities
Assess change impact and Create change management strategy
Identify, analyze and manage changes to the right groups of resolution if
needed
Responsible of change management dispatching for all Technical
Operations and Coach all team members into change management process
Support Change Management at the origination Level
Work very closely with others team members to solve customer’s problems,
very attentive of solutions and suggestions proposed for process and
product improvement to management
Responsible Cab and Ecab meetings to provide good solutions to partners
(Technical Leader, Project Manager, Service Manager) discussions linked to
the customer’s needs
Very close to Service Management Business
Define adequate workflow in tracking system tool with 1st
line and Service
Manager linked to the business
Track and report issues through (Incident management, Change
Management & Problem Management)
Ability to absorb and understand technical specification and interface
documentation
Propose, configure and implement adequate solutions for the business
through VMware environment
Define and use template creation for all Windows & Linux servers) with
deployment tool (use of script)
Key member of VMware VCloud server’s migration
3. Poc for all DNS creation –modification, zone definition
Work very closely with Architecture Team member for further design
implementation
(October 2007-October 2008)
SYSTEM ENGINEER (Client & Mobile Solutions Support)
La Poste (actually Bpost)
Design, propose, implement and configure adequate solutions for the
business using Installshield solution (packaging solution)
Work very closely with others team members to solve customer’s problems,
very attentive of solutions and suggestions proposed for process and
product improvement to management
Provide complete documentations and configuration specifications
Incorporate all physical and functional requirements to achieve an optimal
design
Integrate factors as maintainability, reliability, safety and security to meet
cost, performance, and schedule objectives.
Good problem solving abilities
Ability to absorb and understand technical specification and interface
documentation.
Be considered as Tier2/Tier3 and served as support for the Service Desk to
solve complex problems
Use VMware pc’s to reproduce the customer’s environment to test and
design applications or systems
Use of MSI application for packet configuration before deployment with
Landesk
(December 2004 –September 2007)
IT INFRASTRUCTURE ANALYST
Eli Lilly & Company (R&D Mont- Saint-Guibert)
Provided operational IT support for all systems and applications (Network,
PC, Servers, Cisco IP Telephony and PDA).
Tested, deployed and supported new applications or system and provide
the adequate documentations (IVI, OSI) to IT Staff and end-users, contact
with suppliers or third-party vendors if required with company quality
standards.
Actively participated in XP migration, roll-out of XPSP2, deployment of
security patches when required,
Delivered adequate documentation for systems/applications supported by
our organization in compliance with company quality standards (IVI/OSI).
Ensured effective communication with end-users.
Creation and validation of platform images.
Ability to analyze, diagnose, solve complex issues
Ability to communicate with all level of management, good written and
verbal communication
Point of contact for all remote access between Lilly and Belgacom (ADSL)
4. (December 2004- September 2007)
SECURITY COORDINATOR
Eli Lilly & Company (R&D Mont-Saint-Guibert)
Managed all security access accounts (creation, modification, deletion) on
various platforms and systems both regionally and globally,
Managed security and granted permissions for data sharing through Active
Directory for MSG.
Delivered adequate documentation for systems/applications supported by
our organization in compliance with company Quality standards.
Ensure effective communication with end-users and share learning with
others security coordinators of others sites.
Actively participated to a Six Sigma Project aiming to improve Security
management
(December 1999- September 2004)
TRAINING COORDINATOR
Eli Lilly & Company (R&D Mont-Saint-Guibert)
Scheduled training session to all end-users (Lotus Notes, Remedy, basic
networking session, video conference, IP Telephony, IPass, VPN)
(December 1999- –September 2004)
HELPDESK AGENT
Eli Lilly & Company (R&D Mont Saint Guibert)
Provide operational IT support for all systems and applications (network, PC
and servers) for 9 different countries
Troubleshooting: diagnosing and resolving of technical problems related to
computer, hardware and peripherals
Ability to analyze, diagnose, solve complex issues
Remedy tracking system
5. (October 1986- November 1999)
CONSOLE OPERATOR
Crédit Lyonnais / Deutsche Bank
Managed daily applications on various platforms, e.g. AS400 – Vax-Vms
(ST400 – System Swift), Bull DPS7000
EDUCATION
(1980 – 1985)
School Leaving Certificate Athenée de Berkendael
KEY TRAININGS
ITIL OSA (Operation Support Analysis Certification2013)
RN: ITIL/NL042353
ITIL Foundation (Certification2009) RN: ITIL/NL05924
VMWare Installing and Administration 04/2011
Linux (Centos – Red Hat Training) Installshield (Macrovision UK
(04/2008)
Active Directory
Landesk Management Console (10/2007)
Windows 2003 Server (06/2007)
Presentation Skills (Penta - 9/2006)
Altiris (HP UK – 04/2006)
Microsoft XP training ( 01/2005)
ITIL (04/2004)
Helpdesk Service Support (02/2004)
Lotus Notes (IBM - 04/2003)
Oracle DBA Administrator (01/2001)
Unix Administrator (01/2001)
Remedy (12/1999)
HOBBIES & INTERESTS
Sports: Football, Bicycle, Jogging (Challenge Brabant Wallon, Delhalle, 20km of
Brussels),
Triathlon IronMan completed Nice June2014 – Vichy August 2016
Maintain IT knowledge via IT books/IT web sites, magazines and newsletters
